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Okura information

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$25K

$88.9K

$149K

How much do okura jobs pay per year?

As of Aug 29, 2026, the average yearly pay for okura in the United States is $88,946.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,500.00 and $116,000.00 per year, depending on experience, location, and employer.

What is an Okura?

In the context of Japanese hospitality, 'Okura' typically refers to Hotel Okura, a renowned hotel chain originating in Japan. Hotel Okura is celebrated for blending traditional Japanese hospitality (omotenashi) with modern luxury and comfort. The staff at Okura hotels are trained to provide personalized service, attention to detail, and a high standard of accommodation to guests from around the world. The brand is known for its cultural heritage, elegant design, and exceptional dining experiences.

What are the key skills and qualifications needed to thrive as an Okura, and why are they important?

To thrive as Okura hotel staff, you need strong hospitality skills, customer service experience, and typically a background in hotel or tourism management. Familiarity with hotel management systems (PMS), reservation software, and point-of-sale (POS) systems is often required. Exceptional interpersonal skills, attention to detail, and cultural sensitivity make you stand out in this position. These competencies are crucial for providing seamless guest experiences and upholding the high standards of the Okura brand.

What are some common challenges faced by Okura staff in a traditional Japanese inn, and how can they overcome them?

Staff working in an Okura, or traditional Japanese inn, often face challenges such as balancing the high expectations of omotenashi (Japanese hospitality) with the fast pace of daily operations. Adapting quickly to guests' needs, handling multiple tasks, and maintaining attention to detail are essential. Successful Okura staff overcome these challenges by working closely with teammates, communicating effectively, and continuously learning about cultural customs and service etiquette. This collaborative, guest-focused environment fosters both professional growth and a deep appreciation for Japanese hospitality traditions.

What is the difference between Okura vs Hotel Front Desk Agent?

AspectOkuraHotel Front Desk Agent
Required CredentialsHigh school diploma or equivalent; hospitality training often preferredHigh school diploma or equivalent; customer service experience beneficial
Work EnvironmentLuxury hotels, resorts, or hospitality chainsHotels, motels, resorts, and other lodging establishments
Employer & Industry UsageUsed in upscale hotel brands like Okura Hotels & ResortsCommon across various hotel types and sizes

The main difference between Okura and a Hotel Front Desk Agent is that Okura refers to a luxury hotel brand, whereas a Hotel Front Desk Agent is a job role found across many hotel types. While both roles require customer service skills and similar credentials, Okura employees work specifically within the Okura hotel chain, often in upscale environments. The Hotel Front Desk Agent role is more general and can be found in a variety of lodging establishments, making it a more widely applicable position in the hospitality industry.

More about Okura jobs

What cities are hiring for Okura jobs?

Cities with the most Okura job openings:

What states have the most Okura jobs?

States with the most job openings for Okura jobs include:

What job categories do people searching Okura jobs look for?

The top searched job categories for Okura jobs are:

Okura jobs near you
Infographic showing various Okura job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 94% Physical, and 6% Remote job distribution, with an average salary of $88,946 per year, or $42.8 per hour.

Manager - Aftermarket Sales and Service - Columbia/Okura

COLUMBIA OKURA LLC

Vancouver, WA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

Job description

At Columbia we come to work every day driven by the belief that innovation can transform industries, empower communities, and create a more efficient, sustainable world.
With operations spanning five continents and a commitment to excellence in service and support, our purpose extends beyond engineering advanced equipment. We are pioneering innovation and paving a better tomorrow with factory automation solutions worldwide.

Summary: Management of all Aftersales activities to provide exceptional customer service and support resulting in delighted customers who are "promoters" of Columbia/Okura products and services.
The successful candidate will be a responsive and organized "customer facing" company representative, capable of advance planning and resource management to effectively install and commission new product systems and solving technical field service problems in a competent manner. The role involves P&L management of all Aftermarket Sales (Retrofit Modifications, Service Part Sales, and Technical field support services); and management of the resources responsible for performing these tasks (including regional field based technicians and office based support staff). Other key roles involve overseeing the development, population and utilization of a Knowledge management database and the development and implementation of a Maintenance Agreement program to provide annual Customer Service and Preventative maintenance.

Essential Duties and Responsibilities:
Ensures customer satisfaction by coordinating department resources and following up on work results to provide exceptional customer service and responsiveness. Maintains adequate staffing levels and schedules employees to meet customer expectation of 24/7 service coverage. Communicates effectively to keep interested parties apprised of project and/or problem resolution status. Travels to customer's facility when appropriate (up to 25%)

Trains customer service team to resolve customer problems by investigating and evaluating complaints and claims, following up with customers, and collaborating to provide innovative technical solutions and strategies.

Oversees knowledge management and technical competence to insure staff has access to historical solutions and diagnostic experience to assist in the resolution of new field problems.

Drives parts and retrofit sales by communicating value to established customers, developing and executing the retrofit sales program, and encouraging customer service staff to actively support parts and retrofit sales.

Achieves financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances, initiating corrective actions. Oversees preparation and distribution of customer service reports and resolves discrepancies by collecting and analyzing service information and consulting with other managerial personnel.

Directs employees respectfully by maintaining good communication, promoting problem solving, assigning responsibilities, and training and mentoring employees.

Improves organizational performance by selecting and developing employees. Communicates expectations, plans and monitors job results, provides coaching, and enforces policies and procedures as needed. Maintains confidentiality and provides constructive periodic reports to employees on their performance.

Organizes technical data by defining, communicating, and enforcing knowledge retention standards, identifying reusable core technologies, and analyzing future applicability of complaint resolution information.

Continuously improves operating efficiencies by participating in cross-functional teams, eliminating non-value-added activities and documenting processes and procedures.

Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.

Participates in the development of SOPs and SWIs and providing training to execute work practices.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, skills and/or abilities:
Knowledge-
Software
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Equipment Operation
Knowledge of A-B PLC platforms and software RSLogix 5000/Studio5000
PLC Programming and OXPA software
AutoCAD
Skills
Analytical/Problem Solving
Project/Process Management
Excellent listening and communication (verbal/written)
Critical Thinking Skills
Leadership/People Management Skills
Project/Process Management
Computer/Technical
Reading Technical/Mechanical Drawings
Reading Electrical Schematics
Clerical/Secretarial skills
Abilities
Lead a remote technical workforce in a consistent and competent manner
Provide a collaborative approach to solve customer issues and manage resources
Possess an energetic and resourceful contributor with strong critical thinking skills, with a positive "can-do" attitude
Provide superior attention to detail and continually striving for business excellence
Capability to work calmly and effectively under pressure
Work well with others in a team atmosphere
Provide a respectful work environment for others

Education and/or Experience:
Engineering and/or Business Degree or equivalent experience required;
Background in Electro/Mechanical systems desired
Supervisory/Project/Management experience required
Five plus years professional experience required

Columbia Okura offers a full benefits package including medical, dental, vision, prescription drug, life insurance, flexible spending accounts, short and long term disability, 401(k), incentive compensation, paid holidays, paid time off, and tuition reimbursement. Equal Opportunity Employer - Women and Minorities are encouraged to apply. Columbia does participate in E-Verify. To apply for this exciting career opportunity today, please apply online at www.columbiamachine.com
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Professional development assistance
Referral program
Tuition reimbursement
Vision insurance

Schedule:
8 hour shift
Day shift
Monday to Friday
Ability to commute/relocate:
Vancouver, WA 98661: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person


Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, skills and/or abilities:
Knowledge-
Software
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Equipment Operation
Knowledge of A-B PLC platforms and software RSLogix 5000/Studio5000
PLC Programming and OXPA software
AutoCAD
Skills
Analytical/Problem Solving
Project/Process Management
Excellent listening and communication (verbal/written)
Critical Thinking Skills
Leadership/People Management Skills
Project/Process Management
Computer/Technical
Reading Technical/Mechanical Drawings
Reading Electrical Schematics
Clerical/Secretarial skills
Abilities
Lead a remote technical workforce in a consistent and competent manner
Provide a collaborative approach to solve customer issues and manage resources
Possess an energetic and resourceful contributor with strong critical thinking skills, with a positive "can-do" attitude
Provide superior attention to detail and continually striving for business excellence
Capability to work calmly and effectively under pressure
Work well with others in a team atmosphere
Provide a respectful work environment for others

Education and/or Experience:
Engineering and/or Business Degree or equivalent experience required;
Background in Electro/Mechanical systems desired
Supervisory/Project/Management experience required
Five plus years professional experience required

Apply