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Job purpose

The Associate Clinical Specialist independently provides customer support of Fujifilm's ES equipment in the Endoscopy department and/or specified departments. This role manages all relevant equipment and uses its own judgement and decision-making skills to provide troubleshooting and training for the proper handling of our equipment. This position provides on-site, hands-on client support for Fujifilm Endoscopy's entire product catalog for assigned customers. It serves as the primary clinical resource for the Company and its sales team regionally and handles all related inquiries and issues. The ACS partners with and provides training to all members of the customer's staff, including physicians, reprocessing department, technicians, and nurses to independently manage and maintain customers' Fujifilm equipment. Furthermore, it provides service to additional customers within the zone as required. This position reports directly to the Zone Sales Director or Regional Manager.

At FUJIFILM Healthcare Americas Corporation, we're on a mission to innovate for a healthier world, and we need passionate, driven people like you to help us get there. Our cutting-edge healthcare solutions span diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in-vitro diagnostics.

But we don't stop at healthcare; our Non-Destructive Testing (NDT) team harnesses advanced radiography solutions to keep transportation infrastructure, aerospace, and oil and gas assets safe and running smoothly.

Ready to innovate, collaborate, and make a difference? Join us and bring your big ideas to life while working in a dynamic, flexible environment that fuels your creativity and drive. 

Our headquarters is in Lexington, Massachusetts, an inspiring healthcare research hub in a historic town. 

Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of "giving our world more smiles." Visit: https://www.fujifilm.com/us/en/about/region/careers

Duties and responsibilities

Serve as the primary resource by providing continuous training and education of Fujifilm's equipment and/or services for our regional based customers. Deliver post sale, face-to-face client support which includes performing all associated responsibilities based upon the agreement with the account system which generally includes:

o Set up and support Fujifilm video tower / system.o Inspect, troubleshoot, and maintain all Fujifilm equipment.o Monitor, report, and support repair transactions.o Provide Case observation, continuous staff training on Fujifilm technologies, and overall Fujifilm customer and technology support.

Provide daily maintenance and independent management of the client's Fujifilm equipment. Identify process improvement opportunities and design workflows to improve efficiency and reduce overall repairs using own judgement. Serve as primary point of contact for understanding repair history, conducting root cause analysis to troubleshoot issues, and implementing plans to minimize repairs and prevent future handling damages. Serve as a clinical liaison by developing and delivering comprehensive weekly and monthly reports to senior management that details installation and usage progress/metrics, staff training needs and effectiveness of completed training, and identifying trends to inform and strengthen KOL (Key Opinion Leader) relationships that support strategic decision making. Analyze and present data-driven insights to monitor installation and usage progress, ensuring optimal staff training and identifying trends that influence strategic planning. Provide and maintain customer data for integration into a future database application. Attend local, regional, and national trade shows as requested. Adhere to all safety policies and procedures. Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards.

Qualifications

High School Diploma or equivalent is required. Bachelor's degree in business, marketing or related quantitative disciplines preferred. Minimum of 2 years of field sales or clinical experience desired. Knowledge of and experience in GI/pulmonary flexible endoscopy. Experience in advanced therapeutic procedures highly preferred. Operate a computer effectively and efficiently, including being proficient in Microsoft Office (i.e. Word, Excel, and PowerPoint) and MS Outlook and other email applications. Strong oral and written communication skills to relay technical information and to professionally communicate with internal and external customers and team members at all levels. Ability to troubleshoot all Fujifilm endo equipment and determine root cause of issues. Strong time management skills. Decision-making skills to determine usage of FUJIFILM equipment and type of training needed by customers to effectively utilize the technology. Ability to provide expert guidance, training, and support to ensure workflow optimization for Fujifilm and our customers. Ability to analyze data to present data driven insights. Ability to multi-task and work on several projects simultaneously. Ability to prioritize customer requirements. Ability to present information in front of small groups of people. Ability to understand basic mathematical requirements for discount calculation.

Physical requirements

The ability to use hands and fingers to feel and manipulate items, including keyboards. The ability to stand, talk, and hear. The ability to lift and carry up to 25-50 lbs. Close Vision: The ability to see clearly at twenty inches or less.

Travel

Occasional (up to 50%) travel may be required based on business need

Salary and Benefits:

• $59,000 + $8,000 KPI bonus variable)
• Medical, Dental, Vision
• Life Insurance
• 401k
• Paid Time Off
• Company Car

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In the event that COVID-19  vaccine mandates issued by the federal government, or by state or local government become effective and enforceable, the Company will require that the successful candidate hired for positions covered under relevant government vaccine mandate(s) be fully vaccinated against COVID-19, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption.   Applicants to positions where vendor credentialing or other similar requirements exist to enter facilities will be required to comply with the credentialing requirements of the facilities, including complying with vaccine requirements.  For all positions, the Company encourages vaccination against COVID-19 and requires that the successful candidate hired be willing to test for the COVID-19 virus periodically and wear a face covering indoors as required, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption. 

Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (hcushr.department@fujifilm.com or (330) 425-1313).