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Oil Gas Software Application Support information

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$31K

$161.2K

$206K

How much do oil gas software application support jobs pay per year?

As of Sep 13, 2026, the average yearly pay for oil gas software application support in the United States is $161,189.00, according to ZipRecruiter salary data. Most workers in this role earn between $105,000.00 and $205,000.00 per year, depending on experience, location, and employer.

What is oil gas software application support?

Oil Gas Software Application Support refers to specialized IT professionals who help maintain, troubleshoot, and optimize software applications used in the oil and gas industry. These experts ensure that exploration, production, and management software runs smoothly, assisting users with technical issues and software updates. Their role is critical to minimizing downtime and maximizing the efficiency of digital tools that support field operations, asset management, and data analysis. They may also provide user training and liaise with software vendors to resolve complex problems.

What are the key skills and qualifications needed to thrive as an oil gas software application support specialist?

To thrive as an Oil Gas Software Application Support specialist, you need a solid understanding of the oil and gas industry, application troubleshooting, and a relevant technical degree such as computer science or engineering. Familiarity with industry-specific software like Petrel, AVEVA, or SAP, as well as ticketing systems and database tools, is typically required. Strong analytical thinking, effective communication, and a customer-oriented mindset are vital soft skills for resolving user issues and collaborating with cross-functional teams. These competencies ensure efficient problem resolution, minimal downtime, and optimal use of specialized software critical to operations.

What are some common challenges faced by oil gas software application support specialists, and how can they be addressed?

Oil & Gas Software Application Support specialists often encounter challenges such as managing complex software integrations, troubleshooting issues unique to field operations, and supporting users with varying technical backgrounds. Addressing these challenges requires strong communication skills, a deep understanding of both industry workflows and software platforms, and the ability to collaborate effectively with engineers, IT staff, and end users. Staying up-to-date on software updates and industry regulations is also crucial for providing effective support and minimizing downtime.

What are popular job titles related to Oil Gas Software Application Support jobs?

For Oil Gas Software Application Support jobs, the most frequently searched job titles are:

Infographic showing various Oil Gas Software Application Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $161,189 per year, or $77.5 per hour.

Software Application Support Specialist

Reston, VA • On-site

Cornerstone Defense
Library and Information Services • 51 - 200 employees
Learn more about Cornerstone Defenseexternal

Contractor

Re-posted 10 days ago

Job description

  • Location: Reston, Virginia
  • Type: Contract
  • Job #3044

Title: Software/Application Support Specialist
*Clearance: *Active TS/SCI w/ Polygraph needed to apply *
Company Overview:
Cornerstone Defense, in partnership with our military, intelligence, and civil government customers, supports U.S. operations worldwide through the use of many different types of intelligence, satellite, and cyber technologies. Cornerstone's Intelligence Sector provides solutions to the United States Government for information collection, operations, exploitation and dissemination, and research activities. Our Team specializes in software development, cloud architecture, systems and network engineering, systems integration, agile management, as well as targeting operations and intelligence analysis. Our support to our mission customers includes cyber network operations, exploitation and defense, signals intelligence, human intelligence, and critical missions and networks.
Software Application Support Specialist
Herndon, VA
The Software Application Support Specialist is responsible for providing professional and efficient helpdesk support. A strong customer service mindset is the key to succeeding in this role.
Job Requirements:
  • Serve as the first point of contact for customers seeking technical assistance over a ticketing system.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions.
  • Determine the best solution based on the issue and details provided by customers.
  • Walk the customer through the problem-solving process.
  • Direct unresolved issues to the next level of support personnel.
  • Provide accurate information on IT products.
  • Record events and problems and their resolution in logs.
  • Follow-up and update customer status and information.
  • Pass on any feedback or suggestions by customers to the appropriate internal team.
  • Identify and suggest possible improvements on procedures.
  • Performs other related duties as assigned.

Required Experience:
  • Proven experience in Supporting COTS products in a customer support role.
  • Good understanding of computer systems, and other tech products.
  • Ability to diagnose and resolve basic technical issues.
  • Excellent communication skills.
  • Customer-oriented and cool-tempered.
  • Understanding of Ticketing systems.

Desired Experience:
  • Knowledge of the Federal Acquisition lifecycle or commercial contracting.
  • Knowledge of Federal financial systems or commercial accounting.
  • Experience with Federal government contracting and/or program office organizations.

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