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Ohio Edison Customer Service Jobs (NOW HIRING)

FirstEnergy

Customer Account Specialist

Sandusky, OH · Remote

This is an open position with Ohio Edison Company, a subsidiary of FirstEnergy Corp. Location - Youngstown, OH The Customer Account Specialist provides dedicated support for new service requests and ...

FirstEnergy

Customer Account Specialist

Warren, OH

About the Opportunity This is an open position with Ohio Edison Company, a subsidiary of ... Demonstrated problem solving skills and customer service. Job Level V * Bachelor's degree and 8-10 ...

Con Edison

Bilingual Customer Service Rep L3 Pt

Manhattan, NY · On-site

$17 - $21.50/hr

Able to provide outstanding service in every customer encounter and be an effective communicator ... EEO Statement: Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland ...

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All JobsOhio Edison Customer Service Jobs

Ohio Edison Customer Service information

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$26

How much do ohio edison customer service jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for ohio edison customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced by Ohio Edison Customer Service representatives and how can they be effectively managed?

Ohio Edison Customer Service representatives often encounter challenges such as handling high call volumes during outages, addressing complex billing questions, and managing customer frustrations. Successfully navigating these challenges requires strong communication skills, patience, and a thorough understanding of company policies and procedures. Team support and ongoing training are provided to help representatives stay equipped to resolve issues efficiently. Collaboration with technical teams and supervisors is also common, ensuring that customers receive accurate information and support.

What are the key skills and qualifications needed to thrive as an Ohio Edison Customer Service Representative, and why are they important?

To thrive as an Ohio Edison Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, billing systems, and telephone systems is often required. Patience, active listening, and a customer-focused mindset help representatives manage inquiries and resolve concerns effectively. These skills ensure high-quality support, customer satisfaction, and efficient resolution of utility service issues.

What does an Ohio Edison Customer Service Representative do?

An Ohio Edison Customer Service Representative assists customers with their electric service needs, including billing inquiries, account management, outage reporting, and service requests. They provide information about rates, payment options, and help resolve complaints or service issues. Their role is essential in ensuring customer satisfaction and maintaining clear communication between the company and its customers.

What is the difference between Ohio Edison Customer Service vs Ohio Edison Meter Reader?

AspectOhio Edison Customer ServiceOhio Edison Meter Reader
Required CredentialsHigh school diploma; customer service experienceHigh school diploma; basic technical knowledge
Work EnvironmentOffice and customer locationsFieldwork at customer sites and utility locations
Employer & IndustryOhio Edison, utility industry

Ohio Edison Customer Service representatives primarily handle customer inquiries, billing issues, and service requests in an office setting. In contrast, Ohio Edison Meter Readers perform fieldwork to read meters and ensure accurate billing. Both roles require a high school diploma and are essential to utility operations, but they differ in work environment and daily responsibilities.

Infographic showing various Ohio Edison Customer Service job openings in the United States as of June 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 96% In-person, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative - Edison

Customer Service Representative - Edison

Royal Business Bank

Edison, NJ

$16.25 - $22/hr

Other

Posted 6 days ago

Job description

Cashier Position

Location: Edison, NJ

Job Responsibilities
  • Receive checks and cash for deposit; verify amounts and examine checks for endorsement and any errors.
  • Enter deposits and issue receipts.
  • Cash checks and pay out money upon verification of signatures and customer balances.
  • Place holds on accounts for uncollected funds.
  • Sell Cashier's checks and other monetary instruments.
  • Process Loan payments.
  • Process outgoing wire.
  • Process return items.
  • Notify customers of incoming wires.
  • Properly handle Safe Deposit customer.
  • Assist with daily call-backs.
  • Performs other duties as assigned.
Qualifications

High school diploma or equivalent.

Cash handling, customer service, general office experience helpful.

Skills and Abilities

PC literate; typing; proficient in math; organized and detail oriented; strong communication skills; bilingual may be required.

Salary

$ 39,520/yr – $ 43,680/yr

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