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Ohio Edison Customer Service Jobs (NOW HIRING)

FirstEnergy Corp.

Substation Supervisor

Akron, OH · On-site

About the Opportunity This is an open position with Ohio Edison, a subsidiary of FirstEnergy Corp. ... Demonstrating sound internal and external customer service * Counseling employees, recommending ...

Ohio Jobs

Customer Service Assistant 2

Columbus, OH

$16 - $22.25/hr

Customer Service Assistant 2 The Customer Service Assistant 2, under direct supervision of Deputy ... For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package ...

FirstEnergy

Substation Supervisor

Akron, OH

About the Opportunity This is an open position with Ohio Edison, a subsidiary of FirstEnergy Corp. ... Demonstrating sound internal and external customer service * Counseling employees, recommending ...

FirstEnergy Corp.

Substation Supervisor

Elyria, OH · On-site

About the Opportunity This is an open position with Ohio Edison, a subsidiary of FirstEnergy Corp. ... Demonstrating sound internal and external customer service * Counseling employees, recommending ...

Edison Risk

Be Seen First

External Wholesaler - Travel Required

Atlanta, GA · On-site

$50K/yr

... service professionals on Edison Risk's tools and offerings * Assist financial service professionals with product selection, case design, and sales support * Track and manage pipeline using CRM and ...

Edison Pizza Inc

Pizzeria delivery driver

Edison, NJ

$17 - $25/hr

... Edison, NJ! We are looking for enthusiastic individuals who are passionate about delivering delicious food and exceptional service to our loyal customers. Responsibilities: * Safely deliver pizzas ...

FirstEnergy

Transmission Lineworker A

Ravenna, OH · On-site

About the Opportunity This is an open position with Ohio Edison, a subsidiary of FirstEnergy Corp. ... electric service to commercial, industrial, agricultural and residential customers. They are ...

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All JobsOhio Edison Customer Service Jobs

Ohio Edison Customer Service information

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$9

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$26

How much do ohio edison customer service jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for ohio edison customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced by Ohio Edison Customer Service representatives and how can they be effectively managed?

Ohio Edison Customer Service representatives often encounter challenges such as handling high call volumes during outages, addressing complex billing questions, and managing customer frustrations. Successfully navigating these challenges requires strong communication skills, patience, and a thorough understanding of company policies and procedures. Team support and ongoing training are provided to help representatives stay equipped to resolve issues efficiently. Collaboration with technical teams and supervisors is also common, ensuring that customers receive accurate information and support.

What are the key skills and qualifications needed to thrive as an Ohio Edison Customer Service Representative, and why are they important?

To thrive as an Ohio Edison Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, billing systems, and telephone systems is often required. Patience, active listening, and a customer-focused mindset help representatives manage inquiries and resolve concerns effectively. These skills ensure high-quality support, customer satisfaction, and efficient resolution of utility service issues.

What does an Ohio Edison Customer Service Representative do?

An Ohio Edison Customer Service Representative assists customers with their electric service needs, including billing inquiries, account management, outage reporting, and service requests. They provide information about rates, payment options, and help resolve complaints or service issues. Their role is essential in ensuring customer satisfaction and maintaining clear communication between the company and its customers.

What is the difference between Ohio Edison Customer Service vs Ohio Edison Meter Reader?

AspectOhio Edison Customer ServiceOhio Edison Meter Reader
Required CredentialsHigh school diploma; customer service experienceHigh school diploma; basic technical knowledge
Work EnvironmentOffice and customer locationsFieldwork at customer sites and utility locations
Employer & IndustryOhio Edison, utility industry

Ohio Edison Customer Service representatives primarily handle customer inquiries, billing issues, and service requests in an office setting. In contrast, Ohio Edison Meter Readers perform fieldwork to read meters and ensure accurate billing. Both roles require a high school diploma and are essential to utility operations, but they differ in work environment and daily responsibilities.

Infographic showing various Ohio Edison Customer Service job openings in the United States as of June 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 96% In-person, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Programs Advisor

Southern California Edison (SCE)

Irwindale, CA • On-site

$129K - $193K/yr

Full-time

Posted 5 days ago

Job description

Join the Clean Energy Revolution
Become a Customer Programs Advisor at Southern California Edison (SCE) and build a better tomorrow. In this job, you'll join our Program Design and Development team - a group of dynamic individuals with experience in clean energy, finance, and utility program development - to strengthen our program deployment and continuous improvement efforts. You'll collaborate with a group of subject matter experts and project managers to assess current customer programs, and progress our strategic portfolio from concept to implementation to help realize our corporate clean energy aspirations (Countdown to 2045 | Edison International). Your role will be instrumental in driving SCE's electrification, energy management, and energy efficiency endeavors, overseeing pivotal aspects such as creating regulatory filings, ensuring best program practices, and creating customer value through effective program design.
Incident Management Team Expected Participation: Employees are expected to support emergency response and/or business continuity efforts, including readiness to serve on an Incident Management Team (IMT) when needed. Employees will participate in an on-call rotation (approximately every four to six weeks), to support IMT activations during emergency events. IMT assignments may differ from an individual's regular responsibilities.
As a Customer Programs Advisor, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?
Responsibilities
  • Leads the implementation of customer programs and services, focusing on delivering maximum customer benefits, regulatory compliance and operational efficiency.
  • Communicates emerging program trends and developments to leadership and senior individual contributors.
  • Interprets program reports and dashboards and reviews customer feedback to address red flags, ensure timely escalation and identify opportunities for improvement.
  • Leads program-related activities with internal teams, external vendors, and/or stakeholders to ensure seamless integration of customer programs and services with utility operations and customer engagement.
  • Responsible for operational and regulatory compliance requirements including reporting obligations and adherence to standard practices and protocols.
  • Evaluates key program efficiency metrics and cost effectiveness reports to develop and implement improvements and communicate to stakeholders.
  • Applies knowledge of industry trends and best practices and fosters collaboration for the advancement of programs.
  • Serves as a subject matter expert for all program-related topics, including development & delivery of training.
  • Leads engagement activities to promote program-related information at outreach events.
  • A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.

Minimum Qualifications
  • Seven or more years of experience in a customer service, corporate, administrative, or analytical role supporting business operations.
  • Two or more years experience providing customer program, service or project support.

Preferred Qualifications
  • Experience in strategic planning, program development or related functions, particularly in areas related to electrification of transportation/buildings, energy efficiency, demand response, or income-qualified utility programs.
  • Bachelor's degree or higher in business, finance, engineering, management, or related field.
  • Knowledge and experience with regulatory policies, regulatory agencies (i.e., CPUC, California Air Resources Board, California Energy Commission, etc.), and/or electric utilities.
  • Experience with quantitative risk analysis.
  • Two or more years of project management experience.

Additional Information
  • This position's work mode is hybrid. The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days. Unless otherwise noted, employees are required to work and reside in the state of California. Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.
  • Visit our Candidate Resource page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!
  • Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

About Southern California Edison
The people at SCE don't just keep the lights on. Our mission is so much bigger. We're fueling the kind of innovation that's changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you'll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.
Southern California Edison is a proud Equal Opportunity Employer, including disability and protected veteran status.
We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at AskHR@sce.com or (626) 302-3456 and select option 2.

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