Operations Support Engineer (Onshore/Offshore Liaison) Perfict Global is a leading IT consulting ... Run SQL queries on AWS Aurora to verify data and research issues. * Ticket Management & Shift ...
Operations Support Engineer (Onshore/Offshore Liaison) Perfict Global is a leading IT consulting ... Run SQL queries on AWS Aurora to verify data and research issues. * Ticket Management & Shift ...
AI Data Engineer - Manager
Cincinnati, OH · On-site
... with an onshore/offshore team, partnering with data science, ML engineering, and product ... Conduct research to provide technical solutions to scale AI/ML powered features for real-world ...
AI Data Engineer - Manager
Cincinnati, OH · On-site
... with an onshore/offshore team, partnering with data science, ML engineering, and product ... Conduct research to provide technical solutions to scale AI/ML powered features for real-world ...
AI Data Engineer - Manager
Columbus, OH · On-site
... with an onshore/offshore team, partnering with data science, ML engineering, and product ... Conduct research to provide technical solutions to scale AI/ML powered features for real-world ...
AI Data Engineer - Manager
Columbus, OH · On-site
... with an onshore/offshore team, partnering with data science, ML engineering, and product ... Conduct research to provide technical solutions to scale AI/ML powered features for real-world ...
... offshore technology services and solutions to premier corporations. Over the past few years ... Other relevant work experience may be substituted Qualifications BS in Statistics, Computer Science ...
... offshore technology services and solutions to premier corporations. Over the past few years ... Other relevant work experience may be substituted Qualifications BS in Statistics, Computer Science ...
MES Solution Architect Manager
Columbus, OH · On-site
$60.75 - $80.25/hr
... offshore delivery model. • Experience using analytics and metrics to assess Manufacturing ... Research, Industrial Engineering, Engineering Management, Business Analytics, Computer Science, or ...
MES Solution Architect Manager
Columbus, OH · On-site
$60.75 - $80.25/hr
... offshore delivery model. • Experience using analytics and metrics to assess Manufacturing ... Research, Industrial Engineering, Engineering Management, Business Analytics, Computer Science, or ...
... unique R&D and engineering services across all industries. Join us for a career full of ... Ability to lead global onshore-offshore teams with strong client-facing communication and ...
... unique R&D and engineering services across all industries. Join us for a career full of ... Ability to lead global onshore-offshore teams with strong client-facing communication and ...
MES Solution Architect Manager
Columbus, OH · On-site
$60.75 - $80.25/hr
... offshore delivery model. • Experience using analytics and metrics to assess Manufacturing ... Research, Industrial Engineering, Engineering Management, Business Analytics, Computer Science, or ...
MES Solution Architect Manager
Columbus, OH · On-site
$60.75 - $80.25/hr
... offshore delivery model. • Experience using analytics and metrics to assess Manufacturing ... Research, Industrial Engineering, Engineering Management, Business Analytics, Computer Science, or ...
Artificial Intelligence (AI) Operations Manager
$153.50K - $302.40K/yr
This role will work closely with our data science teams to enable the integration of AI/Machine ... Researching New Technologies * Software Engineering Principles Reports To : Senior Manager and ...
Artificial Intelligence (AI) Operations Manager
$153.50K - $302.40K/yr
This role will work closely with our data science teams to enable the integration of AI/Machine ... Researching New Technologies * Software Engineering Principles Reports To : Senior Manager and ...
Artificial Intelligence (AI) Operations Manager
Columbus, OH · On-site
$153.50K - $302.40K/yr
This role will work closely with our data science teams to enable the integration of AI/Machine ... Researching New Technologies * Software Engineering Principles Reports To : Senior Manager and ...
Artificial Intelligence (AI) Operations Manager
Columbus, OH · On-site
$153.50K - $302.40K/yr
This role will work closely with our data science teams to enable the integration of AI/Machine ... Researching New Technologies * Software Engineering Principles Reports To : Senior Manager and ...
Data Solution Architect
Columbus, OH · On-site
Understand the enterprise architecture roadmap and research, identify & recommend industry best ... Bachelor's Degree or master's degree in Computer Science, Mathematics, Statistics or equivalent.
Data Solution Architect
Columbus, OH · On-site
Understand the enterprise architecture roadmap and research, identify & recommend industry best ... Bachelor's Degree or master's degree in Computer Science, Mathematics, Statistics or equivalent.
AI Data Engineer - Manager
$109.90K - $131.90K/yr
You will manage day-to-day delivery with an onshore/offshore team, partnering with data science, ML ... Conduct research to provide technical solutions to scale AI/ML powered features for real-world ...
AI Data Engineer - Manager
$109.90K - $131.90K/yr
You will manage day-to-day delivery with an onshore/offshore team, partnering with data science, ML ... Conduct research to provide technical solutions to scale AI/ML powered features for real-world ...
Service Delivery Manager (SDM)
Cincinnati, OH · On-site +1
$88.54K - $207.40K/yr
... unique R&D and engineering services across all industries. Join us for a career full of ... Ability to lead global onshore-offshore teams with strong client-facing communication and ...
Service Delivery Manager (SDM)
Cincinnati, OH · On-site +1
$88.54K - $207.40K/yr
... unique R&D and engineering services across all industries. Join us for a career full of ... Ability to lead global onshore-offshore teams with strong client-facing communication and ...
MES PAS-X Solution Architect Manager
Columbus, OH · Hybrid
$60.75 - $80.25/hr
... Research, Industrial Engineering, Engineering Management, Business Analytics, Computer Science, or ... offshore delivery model. * Experience using analytics and metrics to assess Manufacturing ...
MES PAS-X Solution Architect Manager
Columbus, OH · Hybrid
$60.75 - $80.25/hr
... Research, Industrial Engineering, Engineering Management, Business Analytics, Computer Science, or ... offshore delivery model. * Experience using analytics and metrics to assess Manufacturing ...
MES PAS-X Solution Architect Manager
Cincinnati, OH · Hybrid
$60.50 - $79.75/hr
... Research, Industrial Engineering, Engineering Management, Business Analytics, Computer Science, or ... offshore delivery model. * Experience using analytics and metrics to assess Manufacturing ...
MES PAS-X Solution Architect Manager
Cincinnati, OH · Hybrid
$60.50 - $79.75/hr
... Research, Industrial Engineering, Engineering Management, Business Analytics, Computer Science, or ... offshore delivery model. * Experience using analytics and metrics to assess Manufacturing ...
AI Data Engineer - Manager
$111K - $133.40K/yr
You will manage day-to-day delivery with an onshore/offshore team, partnering with data science, ML ... Conduct research to provide technical solutions to scale AI/ML powered features for real-world ...
AI Data Engineer - Manager
$111K - $133.40K/yr
You will manage day-to-day delivery with an onshore/offshore team, partnering with data science, ML ... Conduct research to provide technical solutions to scale AI/ML powered features for real-world ...
... Research, Industrial Engineering, Engineering Management, Business Analytics, Computer Science, or ... offshore delivery model. * Experience using analytics and metrics to assess Manufacturing ...
... Research, Industrial Engineering, Engineering Management, Business Analytics, Computer Science, or ... offshore delivery model. * Experience using analytics and metrics to assess Manufacturing ...
... Research, Industrial Engineering, Engineering Management, Business Analytics, Computer Science, or ... offshore delivery model. * Experience using analytics and metrics to assess Manufacturing ...
... Research, Industrial Engineering, Engineering Management, Business Analytics, Computer Science, or ... offshore delivery model. * Experience using analytics and metrics to assess Manufacturing ...
AI Data Engineer - Manager
$110.60K - $132.80K/yr
You will manage day-to-day delivery with an onshore/offshore team, partnering with data science, ML ... Conduct research to provide technical solutions to scale AI/ML powered features for real-world ...
AI Data Engineer - Manager
$110.60K - $132.80K/yr
You will manage day-to-day delivery with an onshore/offshore team, partnering with data science, ML ... Conduct research to provide technical solutions to scale AI/ML powered features for real-world ...
Service Delivery Manager (SDM)
Cincinnati, OH · On-site +1
$88.54K - $207.40K/yr
... unique R&D and engineering services across all industries. Join us for a career full of ... Ability to lead global onshore-offshore teams with strong client-facing communication and ...
Service Delivery Manager (SDM)
Cincinnati, OH · On-site +1
$88.54K - $207.40K/yr
... unique R&D and engineering services across all industries. Join us for a career full of ... Ability to lead global onshore-offshore teams with strong client-facing communication and ...
... Research, Industrial Engineering, Engineering Management, Business Analytics, Computer Science, or ... offshore delivery model. * Experience using analytics and metrics to assess Manufacturing ...
... Research, Industrial Engineering, Engineering Management, Business Analytics, Computer Science, or ... offshore delivery model. * Experience using analytics and metrics to assess Manufacturing ...
Offshore Science Research information
What is the difference between Offshore Science Research vs Marine Scientist?
| Aspect | Offshore Science Research | Marine Scientist |
|---|---|---|
| Credentials | Bachelor's or Master's in Marine Science, Oceanography, or related fields | Similar credentials, often with advanced degrees |
| Work Environment | Fieldwork on offshore platforms, ships, or remote locations | Research labs, universities, or field sites, including offshore areas |
| Industry Usage | Primarily in offshore exploration, resource assessment, and environmental monitoring | Academic research, conservation, and policy development |
Offshore Science Research and Marine Scientist roles share similar educational backgrounds and work environments, often involving fieldwork at sea. However, Offshore Science Research typically focuses on applied projects like resource exploration and environmental assessment in offshore settings, while Marine Scientists may work more broadly in academic or conservation contexts. Both roles are vital in marine-related industries and require specialized knowledge of ocean sciences.
What are popular job titles related to Offshore Science Research jobs in Ohio? For Offshore Science Research jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Offshore Science Research jobs in Ohio look for? The top searched job categories for Offshore Science Research jobs in Ohio are:
Other
Medical, Dental, Vision
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Job description
Operations Support Engineer (Onshore/Offshore Liaison)
Perfict Global is a leading IT consulting services provider focused on providing innovative and successful business workforce solutions to Fortune 500 companies. Our trained and experienced professionals constantly strive to bring together the best technologies available to manage client's complex business and technology, participate in implementation activities and collaborate in new ways to meet client needs. We provide excellent benefits such as Medical, Dental, Vision ++ a fun company to work!!!
General SummaryThe Operations Support Engineer (Onshore/Offshore Liaison) is responsible for ensuring the operational stability and performance of critical applications. This hands-on level 2 support role also involves overseeing incident monitoring, log analysis, and enhancing monitoring and alerts. The engineer will act as a primary point of contact for offshore teams, ensuring compliance with SLAs, and maintaining a smooth operational experience. This position emphasizes hands-on Level 2 support while coordinating and mentoring offshore and weekend support engineers. The role also includes implementing processes for monitoring, automation, and documentation to enhance support consistency and effectiveness.
Duties and Responsibilities- Incident Monitoring & First Response:
- First response to Level 2 tickets during EST time zone.
- Monitor Splunk Alerts, ServiceNow Incidents, CloudWatch, and Dynatrace Alerts and system health issues.
- Perform initial triage and apply resolution from Playbooks.
- Escalate critical issues to Onshore L2 technical lead and L3 support.
- Log Analysis & Troubleshooting:
- Investigate API errors, transaction failures, and database issues using logs and tools (Splunk, Dynatrace, etc.).
- Run SQL queries on AWS Aurora to verify data and research issues.
- Ticket Management & Shift Coverage:
- Log incidents, document workarounds, and resolutions in ServiceNow, Digital.ai, and/or Confluence.
- Ensure smooth shift handovers with detailed incident reports.
- Offshore & Weekend Coverage Team Management:
- Oversee two offshore engineers and weekend L1 resources, ensuring standard operating procedure (SOP) adherence and smooth shift changeovers.
- Manage shift schedules, ensuring 24x7 coverage.
- Conduct weekly offshore syncs and knowledge-sharing sessions.
- Incident Escalations & SLA Tracking:
- Serve as the primary escalation point for offshore engineers before involving the technical lead.
- Track and report MTTA, MTTR, and SLA compliance for offshore and weekend staff.
- Participate in weekend L2 on-call rotation.
- Documentation & Knowledge Transfer:
- Maintain Playbooks and offshore process documentation in Confluence.
- Train offshore and weekend engineers on new tools and procedures.
- Collaboration with Technical Lead, SRE/DevOps Team, Development Team:
- Ensure that offshore engineers contribute to incident tracking and postmortems.
- Collaborate with DevOps and development teams to improve deployment processes and application resilience.
- Provide leadership and coordination for offshore team members and weekend support engineers.
- Bachelor's degree in Computer Science/Information Systems or equivalent work experience.
- 5+ years of experience in application support or a related technical role.
- 3+ years experience in the banking or financial industry.
- Strong understanding of ITIL v4 Incident Management.
- Experience with offshore team coordination in a 24x7 environment.
- Proficiency in troubleshooting API errors, transaction failures, and database issues.
- Strong knowledge of monitoring tools like Splunk, Dynatrace, and AWS CloudWatch.
- Experience with ticketing and documentation tools like ServiceNow and Digital.ai.
- Excellent communication skills with both technical and non-technical stakeholders.
- Strong analytical and problem-solving abilities.
- Experience with SRE/DevOps practices and coordination with SRE/DevOps teams.
- Experience working in Agile environments.
About Perfict
Sourced by ZipRecruiter
We are a technology company focused on providing innovative and successful business workforce solutions. Since 2011, Perfict has partnered with the biggest names across sectors offering a customized approach to each solution. We’ve established networks of genuine relationships that allow us to source the highest-quality talent and execute deals and hires quickly. With locations in US and India, we work globally to help you build your organization. Our methodology begins with listening to you about your needs. We work with your team to gain a clear understanding of your requirements, while providing a knowledge transfer of best practices.
Industry
Recruiting and staffing services
Company size
51 - 200 Employees
Headquarters location
Walnut Creek, CA, US
Year founded
2011