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Office Switchboard Operator Jobs (NOW HIRING)

Prime Healthcare

Switchboard Operator

Kansas City, MO · On-site

$14.50 - $18.50/hr

The PBX Operator is responsible for answering the switchboard and overhead pages, greeting visitors ... Previous experience in office or receptionist. * Effective written, verbal communication, and ...

McLaren Lapeer Region

Switchboard Operator

Lapeer, MI

$13.75 - $17.50/hr

Previous experience/training as a Switchboard Operator Clerical skills Computer training - Microsoft Office application Equal Opportunity Employer of Minorities/Females/Disabled/Veterans Additional ...

Lifepoint Health

Switchboard Operator

Beckley, WV · On-site

$14.75 - $18.75/hr

As the Switchboard Operator joining our team, you're embracing a vital mission dedicated to making ... office work preferred. * Proficiency with basic computer systems and data entry for paging, logs ...

Lifepoint Health

Switchboard Operator - PRN

Sylva, NC · On-site

$10/hr

As a Switchboard Operator , you will manage a high volume of incoming calls, emergency alerts, and ... office work preferred. * Proficiency with basic computer systems and data entry for paging, logs ...

The Millennium Group

Switchboard Operator

West Hartford, CT · On-site

$16 - $17.50/hr

Under the direct supervision of the Supervisor/ Manager the switchboard operator is responsible for ... Forward all call to the correct office or employee* Assist in the Mail center with sorting, posting ...

The Millennium Group

Switchboard Operator

Hartford, CT · On-site

$16 - $17.50/hr

... related office support services for Fortune 500 companies, professional service firms, and ... Under the direct supervision of the Supervisor/ Manager the switchboard operator is responsible for ...

The Millennium Group

Switchboard Operator

Hartford, CT · On-site

$16 - $17.50/hr

... related office support services for Fortune 500 companies, professional service firms, and ... Under the direct supervision of the Supervisor/ Manager the switchboard operator is responsible for ...

The Millennium Group

Switchboard Operator

West Hartford, CT · On-site

$16 - $17.50/hr

Under the direct supervision of the Supervisor/ Manager the switchboard operator is responsible for ... Forward all call to the correct office or employee* Assist in the Mail center with sorting, posting ...

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Office Switchboard Operator information

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How much do office switchboard operator jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for office switchboard operator in the United States is $16.75, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What is an office switchboard operator?

Office Switchboard Operators are professionals responsible for managing incoming and outgoing calls in an office setting. They answer, screen, and direct phone calls to the appropriate departments or individuals, take messages, and may provide basic information to callers. Additionally, they often handle administrative tasks such as greeting visitors, scheduling appointments, and maintaining records of calls. Their role is crucial in ensuring effective communication within an organization and providing excellent customer service to callers.

What are the key skills and qualifications needed to thrive as an office switchboard operator?

To thrive as an Office Switchboard Operator, you need excellent verbal communication, organizational skills, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call routing software, and basic office equipment is typically required. Strong customer service orientation, patience, and the ability to remain calm under pressure help you stand out in this role. These skills ensure efficient call management, professional interactions, and smooth communication within the organization.

How does an office switchboard operator typically interact with other departments within a company?

An Office Switchboard Operator acts as a central point of contact, directing calls and relaying messages between clients, customers, and various internal departments. This role requires strong communication skills, as operators often need to quickly understand the caller’s needs and connect them with the appropriate team or individual. They also coordinate with administrative staff, IT, and management to ensure smooth communication flow. Building a good rapport with colleagues across departments can make the job more efficient and enjoyable.

What is the difference between Office Switchboard Operator vs Receptionist?

AspectOffice Switchboard OperatorReceptionist
Primary RoleManages phone systems, routes calls, and handles internal communicationGreets visitors, manages front desk, and performs administrative tasks
Work EnvironmentOffice settings with focus on communication systemsFront desk area, customer service environment
Required SkillsTelephone etiquette, communication skills, basic tech knowledgeCustomer service, organization, communication skills

While both roles are vital in office communication, the Office Switchboard Operator primarily manages phone systems and internal calls, whereas the Receptionist handles visitor interactions and front desk duties. Both positions require strong communication skills and are essential for smooth office operations.

Is it hard to be an office switchboard operator?

Being an office switchboard operator requires good communication skills, attention to detail, and the ability to handle multiple calls efficiently. The job often involves operating a telephone console or switchboard system and may require basic technical knowledge or training, but it is generally considered an entry-level position with straightforward responsibilities.

What are popular job titles related to Office Switchboard Operator jobs?

For Office Switchboard Operator jobs, the most frequently searched job titles are:

Infographic showing various Office Switchboard Operator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 87% Full Time, 10% Part Time, and 2% Contract. Highlights an 88% Physical, 5% Hybrid, and 7% Remote job distribution, with an average salary of $34,841 per year, or $16.8 per hour.

Switchboard Operator

Kansas City, MO • On-site

Prime Healthcare
Hospitals • 10K+ employees
Learn more about Prime Healthcareexternal

$14.50 - $18.50/hr

Per diem

Medical, Retirement

Re-posted 5 days ago

Prime Healthcare rating

6.4

Company rating: 6.4 out of 10

Based on 289 frontline employees who took The Breakroom Quiz

Job description

Shifts Available:Variable 

Employment Type: Per Diem (PRN) 

Hours: Variable 

Location: St Joseph Medical Center – Kansas City, MO 

We are seeking a PBX Operator, also referred to as a Switchboard Operator or Communication Operator in our communications department. The PBX Operator is responsible for answering the switchboard and overhead pages, greeting visitors, and directing them to the appropriate departments, while also monitoring hospital alarms and maintaining knowledge of the policies and procedures for all hospital emergency codes. This position is on a per diem basis, meaning PD/PRN as needed. 


  • Answer and route incoming calls to the appropriate hospital departments, physicians, or staff promptly and courteously 
  • Assist visitors and callers by providing information or directing them to the appropriate contacts, and promptly handle emergency calls by connecting them to response teams or on-call personnel 
  • Monitor and maintain the telephone system by reporting malfunctions to technical support and keeping accurate call logs and messages for staff and departments 
  • Support communication during hospital emergencies or critical events by coordinating calls and information flow 
  • Ensure compliance with hospital policies and maintain confidentiality when handling sensitive information 

  • High School Diploma or Equivalent required (effective 4/1/14 for all new hires).
  • Previous PBX experience preferred.
  • Previous experience in office or receptionist.
  • Effective written, verbal communication, and interpersonal skills.
  • Ability to multi-task, prioritize needs to meet required timelines.
  • Analytical and problem-solving skills.
  • Customer Services experience preferred.

Here are some of the benefits of working at Prime Healthcare: 

  • Competitive compensation  
  • Medical insurance benefit plan 
  • 401K  

Full benefits at Prime Healthcare: https://www.primehealthcare.com/careers/benefits/  

LI-SB4


Per Diem
Variable

Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf

 

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