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About Crescendo

Crescendo is transforming customer experience with AI-powered support and customer operations solutions that combine advanced AI agents with human expertise. Leading enterprises trust Crescendo to improve customer satisfaction, increase efficiency, and drive measurable business outcomes. We\'re investing heavily in building a world-class inbound growth engine that increases awareness, generates demand, and establishes Crescendo as a category leader across both traditional and AI-powered discovery channels.

We are seeking a hands-on AI Product Manager to build the product foundation where AI agents and human teams work seamlessly together to deliver superior customer outcomes. In this role, you will take ownership of core platform capabilities end-to-end—from customer discovery and hands-on AI prototyping to product launch, evaluation, and continuous optimization. You will bridge cutting-edge LLMs and agentic workflows with enterprise needs, defining how the future of AI-driven customer experience software operates in production.
This is a fully remote role where you\'ll work together with cross-functional teams across the globe.

• Product Strategy & Roadmap: Own the strategy and execution for key areas of Crescendo\'s customer experience platform, aligning product plans with measurable quality and business outcomes.
• Hands-on AI Prototyping & Quality: Use modern AI tools to prototype agent workflows, refine prompt structures, and establish robust evaluation frameworks, guardrails, and telemetry for production quality.
• Human-AI Collaboration Systems: Design the balance between automation and human oversight, including escalation paths, workspace tools, auditability, and safety controls.
• Customer Discovery & Feedback Loops: Spend dedicated time with enterprise clients to understand constraints, translate user feedback into actionable requirements, and drive feature adoption.
• Cross-Functional Execution: Partner across Engineering, Forward Deployed Experts, and Leadership to align technical architecture, streamline product launches, and navigate cross-team dependencies.

• 4+ years of Product Management experience shipping technical enterprise software, developer platforms, or complex workflow automation products.
• Hands-on experience building with AI, including direct exposure to Large Language Models (LLMs), agentic workflows, multi-step orchestration, or tool integration.
• Startup Agility & Ownership: Proven ability to manage your own work autonomously, navigate organizational ambiguity, and lead zero-to-one product initiatives in fast-paced environments.
• Technical Acumen: Comfortable diving into technical details with engineering teams, including APIs, data models, retrieval, tool usage, and evaluation systems.
• Builder Mindset: Direct experience using AI coding, prototyping, and modern developer tools to build working proofs of concept and validate product ideas quickly.
• Customer-Centric Instincts: Strong track record of converting complex enterprise customer problems into clear, scalable product requirements and intuitive workflows.

• Prior experience in Conversational AI, Customer Support, Contact Center Software, or omnichannel CX platforms.
• Hands-on familiarity with simulation engines, AI observability systems, or controlled feature releases for probabilistic software.
• Experience building enterprise integrations, multi-tenant architectures, or security and governance features.
• Prior history thriving in an early-stage or high-growth startup environment where speed and execution matter daily.

You are an autonomous, hands-on product leader who excels at turning rapid advances in AI into reliable enterprise products. You pair sharp technical fluency and prototyping skills with the organizational maturity to navigate cross-functional complexities and drive consensus across diverse teams.

• Category-Defining Impact: Ground-floor opportunity to shape how enterprise customer experience is rebuilt around AI agents and human expertise.
• Competitive Total Compensation: Base salary range of $150,000 – $250,000, quarterly performance bonus, and meaningful equity options.
• High-Agency Environment: A culture built for builders, offering total ownership over high-visibility AI products with fast execution feedback loops and minimal bureaucracy.

Company Culture

Proudly certified as a Great Place to Work®, our culture combines an AI-first mindset with an environment where top talent thrives. Our core values define our operational standard and give us our edge—setting the bar for how we execute, innovate, and partner with the world\'s leading brands.

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• Care for Others: Empathy drives high performance. When our teams and partners thrive, the operational mission succeeds.
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• Embrace Growth: Curiosity fuels progress. Take calculated risks, sharpen your technical and operational edge, and push boundaries.
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• Manifest Trust: Trust is our primary currency. Earn it through execution, protect it fiercely, and build seamless collaboration.
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• Take Ownership: Act with extreme accountability and integrity. Decisive action drives lasting impact.
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• Be Humble: Humility unlocks better ideas. Listen actively, elevate collective intelligence, and maintain a continuous learning mindset.

Equal Opportunity Employer

Crescendo is an equal-opportunity workplace. We champion diversity, inclusion, equity, and belonging as core pillars of how we operate. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other legally protected status. Qualified applicants with criminal histories will also be considered in a manner consistent with legal requirements.

We are committed to full inclusion. If you require reasonable accommodations to participate in the application or interview process, please contact us at careers@crescendo.ai.

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