Observatory Ambassador Jobs (NOW HIRING)

Viceroy Hotels & Resorts offers a fresh take on hospitality, centered on the richness of experiences and cultural connection. A leader in modern luxury, Viceroy is committed to creating unique, immersive experiences that allow guests to craft unforgettable narratives rooted in the authenticity of each destination. Viceroy’s portfolio of hotels and resorts can be found in a diverse array of breathtaking and inspiring locations including Los Cabos, Santa Monica, Chicago, Riviera Maya, Kopaonik, Snowmass, Washington D.C., St. Lucia, and Portugal’s Algarve, with a forthcoming resort in Sun Valley, Idaho slated to open in summer 2026. 

The property offers 73 guest rooms and 12 single-level penthouse residences, all with sweeping views of Idaho’s Rocky Mountains. Guests and owners will enjoy an elevated level of personalized service and an extensive amenity suite, including a 5,700-square-foot full-service spa, a 1,500-square-foot fitness center, six treatment rooms, an indoor thermal pool, cold plunge, sauna, and steam rooms. A state-of-the-art rooftop observatory and outdoor terrace bar will provide unobstructed access to the Central Idaho Dark Sky Reserve, the first designated preserve of its kind in the U.S. and one of only 12 globally.

Located at the southeast corner of Main Street and River Street East—the gateway to downtown Ketchum, Idaho—and just minutes from Bald Mountain’s River Run base, this exceptional property will debut as Sun Valley’s first luxury hotel and for-sale residence offering. As part of the Viceroy team, you’ll help bring our signature experiential hospitality to one of North America’s most iconic, year-round mountain destinations.

The Massage Therapist is a key ambassador of the spa experience, delivering exceptional, customized massages and body treatments while embodying the highest standards of professionalism, service, and guest care. This role supports the spa’s vision of providing a serene, results-driven, and personalized wellness journey for every guest.

• Provide a wide range of massage modalities including Swedish, Deep Tissue, Hot Stone, Prenatal, Sports, Aromatherapy, and specialty therapies according to training and spa standards.
• Conduct thorough consultations to understand guest needs, preferences, and contraindications, tailoring each treatment for optimal comfort and results.
• Deliver consistent, five-star service with warm, intuitive hospitality and a strong focus on guest wellbeing and satisfaction.
• Educate guests on aftercare, homecare recommendations, and wellness practices to enhance treatment benefits.
• Maintain complete knowledge of all spa offerings, treatment protocols, product lines, and wellness philosophies of the property.
• Uphold strict hygiene, sanitation, and safety standards in all treatment rooms and work areas.
• Prepare treatment rooms before each service to ensure an immaculate, welcoming, and fully stocked environment.
• Accurately track treatment times, guest preferences, and service notes in accordance with spa procedures.
• Communicate effectively with spa leadership, reception, and fellow therapists to ensure seamless daily operations and guest flow.
• Support colleagues when needed, fostering a positive, professional, and respectful team environment.
• Participate in ongoing training, product knowledge sessions, and skill development to maintain luxury-level performance.
• Recommend appropriate retail products and enhancements based on guest needs, contributing to overall spa revenue.
• Maintain comprehensive knowledge of skincare, bodycare, and aromatherapy products used in treatments.

• Valid massage therapy license and compliance with all regulatory requirements.
• Minimum of 1–2 years of experience in a luxury spa, wellness retreat, or high-end hospitality environment preferred.
• Proficiency in multiple massage modalities; additional certifications (lymphatic drainage, reflexology, cupping, Thai massage, etc.) are a plus.
• Exceptional communication, professionalism, and guest-service skills.
• Ability to work a flexible schedule including weekends, holidays, and evenings.
• Impeccable grooming and elegant presentation.
• Calm, centered demeanor and genuine passion for wellness.
• Discretion, emotional intelligence, and the ability to read guest cues.
• Consistent, detail-oriented, and able to deliver elevated service under luxury brand standards.