Observability Manager Jobs in Delaware (NOW HIRING)

As a Senior Lead Infrastructure Engineer in Consumer and Community Banking at JPMorganChase, you utilize strong knowledge of software, applications, and technical processes within the infrastructure engineering discipline. In this role you will elevate our Capacity Management practice and ensure mission critical applications have the right technology capacity at the right time. 

Job Responsibilities

• Own the endtoend Capacity Management strategy and operating model for critical CCB applications, including standards, KPIs, governance, and continuous improvement.
• Lead crossfunctional capacity planning and risk management across Application, Infrastructure, and SRE teams; proactively identify risks and drive remediation to closure.
• Uses enterprise-authorized AI capabilities within the work environment to accelerate analysis of complex infrastructure signals and documentation of mitigation options, validating outputs and handling operational data according to sensitivity and security requirements.
• Set and enforce capacity governance across platforms and applications; chair or colead working groups to align priorities and remove blockers. Architect and implement scalable, resilient solutions to modernize capacity processes, data flows, and tooling; influence platform roadmaps where needed. Advance observability and analytics: design consolidated views/dashboards, realtime KPIs, forecasts, peak calendars, event flags, and SLAbacked alerting.
• Drive automation: define and implement governed runbooks (with approvals and rollback) for actions such as uplift headroom, throttling noncritical load, and pool rebalancing.
• Lead quarterly and eventbased capacity planning; ensure resilient workload placement across shared/exempt platforms and multiregion/cloud environments.
• Establish data standards and quality controls; align capacity tooling with adjacent systems to ensure consistent, reconciled reporting.
• Produce executiveready reporting and communicate portfolio status, risks, and recommendations to senior stakeholders; translate technical findings into business impact. Champion cost, resilience, and performance tradeoffs; partner with platform owners, finance, and risk/compliance to optimize outcomes.
• Run parallel workstreams with clear prioritization, milestones, and measurable outcomes; manage dependencies and drive accountability across teams.
• Leads reuse-first adoption of AI-assisted practices across delivery and automation routines to reduce recurring issues, ensuring changes are validated, traceable and auditable, and aligned to resiliency and security expectations.

• Mentor and develop engineers; set high standards for documentation, operational excellence, diversity, opportunity, inclusion, and respect.

Required qualifications, capabilities, and skills

• Formal training or certification on Infrastructure Engineering concepts and 5+ years applied experience . Relevant experience with demonstrated leadership of complex, crossfunctional programs.

• Proven expertise in managing or governing technology capacity (or adjacent ITIL processes) at enterprise scale.

• Strong understanding of infrastructure KPIs (CPU, memory, I/O, network), application performance, and monitoring/observability tools.
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support infrastructure engineering workflows with strong validation habits and awareness of data sensitivity.
• Ability to review and validate AI-assisted recommendations before implementation, escalating when uncertain and ensuring outcomes align to resiliency, security, and auditability expectations.
• Handson experience building and leveraging dashboards and analytics (e.g., Grafana, Dynatrace, ELK) and BI platforms (Power BI, Qlik, Tableau) for multisource data analysis.
• Proficiency with one or more scripting/programming languages (e.g., Python, Go, JavaScript) to automate data pipelines, reporting, and runbooks.
• Experience leading the lifecycle of crossfunctional projects, integrating automated systems, and delivering resilient, scalable solutions.
• Cloud experience (e.g., AWS) with the ability to design, develop, and deploy secure, scalable infrastructure; familiarity with multiregion patterns and SRE practices.
• Exceptional communication and stakeholder management; able to influence decisions, build partnerships, and drive change across diverse teams.
• Track record of improving IT processes to maximize efficiency and user experience; strong documentation discipline and governance mindset.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.