Npi Program Manager Jobs in Bolingbrook, IL (NOW HIRING)

At Life Fitness / Hammer Strength, we're not just building equipment-we're shaping the future of fitness. As a global leader in fitness innovation, we design and deliver high-performance, reliable solutions that empower people around the world to live healthier lives. We are seeking a Technical Training Manager to build, lead, and scale the technical training function supporting both our internal and external customer base. In this highly visible role, you will develop and implement comprehensive training and certification programs that enhance the technical capabilities of field service technicians, service partners, customers, and support teams. You'll play a critical role in improving service quality, consistency, technician readiness, and customer satisfaction across our global service organization.

This role combines deep hands-on technical expertise with modern learning strategies and instructional design practices to drive capability at scale. The ideal candidate brings strong leadership skills, technical acumen, and a passion for continuous improvement while thriving in a collaborative, customer-focused environment.

This is a remote-based role and requires 30% travel to our Joliet, IL, facility and customer sites to support business needs.

As our Technical Training Manager, you will:

Training Strategy & Leadership

• Develop and execute a scalable technical training strategy aligned with company service goals and product roadmap.
• Build and lead the technical training function, including curriculum development, delivery methods, and training standards.
• Establish training KPIs and performance metrics to measure technician readiness, certification progress, and service impact.
• Partner with service leadership, engineering, quality, and product management teams toidentifytraining needs and priorities.
• Drive continuous improvement initiatives within the training organization.
• Coordinate all administrative functions including; invoicing, content planning,external communication, marketing,salesand others as needed

Curriculum Development & Delivery

• Design andmaintaintechnical training programs forproducts, systems, diagnostics, repairs, preventative maintenance, and software tools.
• Develop blended learning solutions including:Instructor-led training, Virtual learning,eLearning modules, Hands-on workshops,Video-based instruction
• Manage the ALM platform and work cross-functionally with theglobaltraining team
• Knowledgelibraries and job aids
• Createandmodifycertification programs forinternal andexternalpartners.
• Ensure training contentremainscurrent with new product releases, engineering updates, and field issues.
• Standardize training materials, assessments, and technical documentation.

Technical Expertise & Support

• Serve as a subject matter expert on fitness equipment systems, troubleshooting, diagnostics, and repair procedures.
• Provideadvanced technical guidance and support to field service teams.
• Collaborate with engineering and quality teams toidentifyrecurring service issues and develop targeted training solutions.
• Participate in new product introduction (NPI) activities to ensure service readiness.
• Support root cause analysis and field performance improvement efforts.

Team Leadership & Development

• Lead, mentor, and develop technical trainers andsupportstaff as the organization grows.
• Foster a culture of continuous learning, accountability, and technical excellence.
• Support career path development and technician progression programs.
• Evaluate training effectiveness through assessments, field observations, and service performance metrics.

What Life Fitness / Hammer Strength is looking for in our Technical Training Manager:

• Bachelor's degree in Engineering, Technical Education, Business, Operations, or related field preferred; equivalent experience considered.
• 5+ years of experience in technical training, field service operations, technical support, or related roles.
• 3+ years of leadership experience managing training programs or technical teams.
• Experience developing and delivering technical training programs for field service organizations.
• Strong technical knowledge of electromechanical systems, diagnostics, troubleshooting, and repair processes.
• Strongpresentation, facilitation, and communication skillsat alllevelof organization.
• Experience with learning management systems (LMS) and digital training platforms.
• Strong organizational, project management, and analytical skills.
• Experience with adult learning principles and modern learning methodologies.(ATD)
• Ability to travel (30%) domestically and potentiallyinternationallyif needed