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Nonprofit Customer Success Jobs (NOW HIRING)

GivingIQ

$60 - $90/hr

Ensure Nonprofits are well-equipped to leverage DonateStock's platform. Identify and address ... Customer success execution: Collaborate across the organization to develop and implement customer ...

Ascent360

Enterprise Customer Success Manager

Phoenix, AZ · On-site

$90 - $130/hr

As an Enterprise Customer Success Manager, you will report to the Manager of Enterprise Customer ... We're looking for people who bring both nonprofit expertise and SaaS experience to the table ...

Virtuous

Enterprise Customer Success Manager

Phoenix, AZ · On-site

$90 - $140/hr

As an Enterprise Customer Success Manager, you will report to the Manager of Enterprise Customer ... We're looking for people who bring both nonprofit expertise and SaaS experience to the table ...

WinsAbove

$265 - $320/hr

Support future nonprofit launches. As our products and offerings evolve, partner with Product ... Coach team members on customer success best practices, including change management and adoption ...

Givzey

Version2.ai Customer Success Manager

Our next Customer Success Manager for Version2.ai must have professional experience in non-profit fundraising. You should have a proven ability to be exceptionally resourceful, have a high level of ...

Donorbox

Enterprise Customer Success Manager

OR · On-site +1

Our mission is to accelerate positive impact worldwide by helping nonprofits become highly ... The Role As an Enterprise Customer Success Manager (eCSM) you will be pivotal in managing and ...

Donorbox

Enterprise Customer Success Manager

Our mission is to accelerate positive impact worldwide by helping nonprofits become highly ... The Role As an Enterprise Customer Success Manager (eCSM) you will be pivotal in managing and ...

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Nonprofit Customer Success information

See salary details

$32.5K

$83.1K

$140K

How much do nonprofit customer success jobs pay per year?

As of Sep 5, 2026, the average yearly pay for nonprofit customer success in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is the difference between Nonprofit Customer Success vs Nonprofit Program Coordinator?

AspectNonprofit Customer SuccessNonprofit Program Coordinator
Primary FocusEnsuring client satisfaction and retentionManaging program activities and service delivery
Required SkillsCustomer relationship management, communication, problem-solvingProgram management, coordination, community engagement
Work EnvironmentClient-facing, often in office or remoteFieldwork, community centers, or office-based
Common CertificationsCustomer success or client management certificationsProject management or nonprofit certifications

While both roles serve the nonprofit sector, Nonprofit Customer Success focuses on maintaining strong relationships with clients or beneficiaries to ensure ongoing support and satisfaction. In contrast, Nonprofit Program Coordinators manage specific programs and services, emphasizing program delivery and community engagement. Both roles require strong communication skills but differ in their core responsibilities and daily activities.

Infographic showing various Nonprofit Customer Success job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Manager, Nonprofit Customer Success

Windfall

San Francisco, CA • On-site

$155K - $219K/yr

Full-time

Re-posted 19 days ago

Job description

As a Manager of Nonprofit Customer Success, you will lead a team of Customer Success Managers (CSMs) focused on scaling the nonprofit vertical within our business. You will own a set of accounts, manage and grow a team, and build systems and processes to help scale the customer success organization at Windfall in the years to come.
 
We're on a mission to change how organizations perceive and use people data. And we hold true to our core values of: (1) Be an excellent communicator; (2) Operate with transparency; (3) Provide leverage, not optimization; (4) Win When Our Customers Win; and (5) Act with integrity and trust.
Responsibilities:
  • Scale the end-to-end customer experience, including onboarding, product adoption, usage, and implementation of best practices and growth 
  • Train, develop, and mentor a team of 7 Customer Success Managers
  • Leading our recruiting strategy to attract and hire high-quality candidates
  • Coach the team to deliver value for our customers by enabling them to use Windfall's solution to meet their business objectives
  • Coach the team to develop and execute a comprehensive Account Growth Strategy (e.g., land-and-expand strategies, value mapping) to significantly increase usage, adoption, and ultimately, lifetime value and revenue
  • Coach the team to identify new opportunities within nonprofit accounts, including potential for increased fundraising and enhanced analytics
  • Lead Executive Business Reviews (EBRs) with client C-level/SVP sponsors, focused on quantifiable Return on Investment (ROI), realized business value, and alignment on future strategic objectives
  • Coach the team to proactively manage relationships within customers' teams, including multi-threading across departments and levels, and adapting to customer team hires and departures
  • Serve as a trusted advisor and industry expert, translating Windfall's data intelligence into high-impact business outcomes for the client
  • Develop internal playbooks and customer-facing content, including best practices guides and thought leadership pieces
  • Develop and implement efficient processes to enhance customer engagement and satisfaction
  • Lead strategic initiatives and influence the Customer Success roadmap by synthesizing the needs of our nonprofit customers and translating them into actionable organizational improvements
  • Partner with other Windfall departments on internal enablement, webinars, and internal or customer-facing documentation
  • Lead efforts to validate and enhance the effectiveness of Windfall's offerings through product feature requests, feedback, and discussions
Requirements:
  • At least 8 years of experience in analytical, customer-facing roles (e.g., customer success, consulting, solution consulting, implementations, growth strategy), with a minimum of 3 years leading Customer Success teams
  • Experience developing success plans and orchestrating cross-functional dynamics to drive positive outcomes with customers
  • Exceptional forecasting acumen and operational rigor, with proven experience identifying risk and growth signals to maintain forecast accuracy and drive commercial discussions
  • Demonstrated success with navigating large organizations, driving adoption and expansion, and cultivating executive relationships/sponsorship
  • Deep understanding of how data intelligence impacts go-to-market strategies, specifically in areas like digital marketing and performance measurement 
  • Established track record of building relationships and presenting to Directors, VPs, and C-level executives
  • Passion for learning
  • Experience with CRMs (e.g. Salesforce or Bloomerang)
  • Strong presentation design and delivery skills
  • Highly organized with good attention to detail
  • Excellent verbal & written communication skills
Preferred Requirements:
  • Bachelor's degree from a top-tier university, MBA a plus
  • Background in nonprofit fundraising 
  • Understanding of consumer financial data, signals of wealth
  • Basic knowledge of data science

Additional Information:

The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across California. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. We also offer a comprehensive benefits package, which you can explore on our careers site

Compensation range: 
$155,000 - $219,000 a year
 
 
About Windfall
Windfall is a people intelligence and AI company that gives go-to-market teams actionable insights. By democratizing access to people data, organizations can intelligently prioritize go-to-market resources to drive greater business outcomes. Powered by best-in-class machine learning and artificial intelligence, Windfall activates insights into workflows that engage the right people for each respective organization. More than 1,500 data-driven organizations use Windfall to power their business. For more information, please visit www.windfall.com.
 
We comply with CCPA. For more information on how we comply, review our privacy notice.
 
Windfall is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. 
 
We may use AI tools to assist parts of the hiring process, such as reviewing applications or analyzing resumes. These tools assist our team and do not replace human judgment. Final hiring decisions are made by people. 
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