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Nonprofit Customer Success Jobs (NOW HIRING)

Keyfactor

Customer Success Manager

Independence, OH · On-site

T itle: Customer Success Manager Location: USA; Remote, UK; Remote, Sweden; Stockholm (hybrid ... Global Volunteer Day, company non-profit matching, and 3 volunteer days off. * Monthly Talent ...

Keyfactor

Customer Success Manager

Independence, OH · On-site

T itle: Customer Success Manager Location: USA; Remote, UK; Remote, Sweden; Stockholm (hybrid ... Global Volunteer Day, company non-profit matching, and 3 volunteer days off. * Monthly Talent ...

Cobb Technologies

Customer Success Manager

Glenallen, MO · On-site

$60 - $80/hr

Deliver an Exceptional Customer Experience. At Cobb Technologies, success starts with our people ... Community involvement and volunteer opportunities through Cobb and Imprint, our nonprofit ...

Omatic.io

Senior Customer Success Manager

Senior Customer Success Manager The Senior Customer Success Manager (Sr CSM) is a key member of our ... Serve as a subject-matter expert on Omatic's solutions and the broader nonprofit/fundraising ...

New

Omatic Software

Senior Customer Success Manager

Serve as a subject-matter expert on Omatic's solutions and the broader nonprofit/fundraising ... Represent Customer Success in cross-functional or company-wide strategic initiatives as identified ...

New

Omatic

$125 - $150/hr

Serve as a subject-matter expert on Omatic's solutions and the broader nonprofit/fundraising ... Represent Customer Success in cross-functional or company-wide strategic initiatives as identified ...

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Nonprofit Customer Success information

See salary details

$32.5K

$83.1K

$140K

How much do nonprofit customer success jobs pay per year?

As of Sep 7, 2026, the average yearly pay for nonprofit customer success in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is the difference between Nonprofit Customer Success vs Nonprofit Program Coordinator?

AspectNonprofit Customer SuccessNonprofit Program Coordinator
Primary FocusEnsuring client satisfaction and retentionManaging program activities and service delivery
Required SkillsCustomer relationship management, communication, problem-solvingProgram management, coordination, community engagement
Work EnvironmentClient-facing, often in office or remoteFieldwork, community centers, or office-based
Common CertificationsCustomer success or client management certificationsProject management or nonprofit certifications

While both roles serve the nonprofit sector, Nonprofit Customer Success focuses on maintaining strong relationships with clients or beneficiaries to ensure ongoing support and satisfaction. In contrast, Nonprofit Program Coordinators manage specific programs and services, emphasizing program delivery and community engagement. Both roles require strong communication skills but differ in their core responsibilities and daily activities.

Infographic showing various Nonprofit Customer Success job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager

Keyfactor

Independence, OH • On-site

Other

PTO

Re-posted 7 hours ago

Job description

About Keyfactor

Our mission is to securely connect the world: humans, machines, and AI. Keyfactor is the leader in trust infrastructure for AI and machines, helping the world's largest enterprises and government agencies take control of the cryptographic identities that safeguard every digital interaction. Behind the platform is a global team of people who care deeply about the work and each other. We move fast, think big, and show up for one another every day. If you're looking for work that matters and a team that brings out your best, we hope you'll trust your future with Keyfactor!

Title: Customer Success Manager

Location: USA; Remote, UK; Remote, Sweden; Stockholm (hybrid)

Experience: Mid Level

Job Function: Customer Success

Employment Type: Full-time

Industry: Computer Network & Security

Job Summary

The Customer Success Manager is responsible for executing strategic initiatives to maximize customer satisfaction and retention through proactive engagement and alignment with company goals.

Responsibilities

  • Execute strategic initiatives to maximize customer satisfaction and retention.
  • Lead efforts to optimize customer outcomes through proactive engagement.
  • Align customer success strategies with Keyfactor's overall goals and objectives.
  • Develop a proficient understanding of customers' business objectives and Keyfactor's solutions.
  • Collaborate proficiently with various departments in Keyfactor to support customer needs.
  • Identify potential upsell or expansion opportunities with minimal guidance.
  • Monitor customer activities independently to assess the risk of non-renewal and develop mitigation strategies.
  • Coordinate internal resources effectively to resolve customer queries and issues.
  • Act as a representative of customer perspectives to guide CSM leadership.
  • Provide direction and training to junior CSM team members, contributing to training curriculum.

Minimum Qualifications, Education, and Skills

  • Associates degree or equivalent experience in Communications, Business Administration, or related field preferred.
  • Experience in roles focused on customer advocacy or customer service.
  • Comprehensive understanding of IT products and services with industry dynamics.
  • Strong knowledge of Microsoft operating systems and related software products.
  • Efficient use of Microsoft Windows and Office applications.
  • Professional oral and written communication skills.
  • Strong organizational skills and effective multitasking.
  • Successful collaboration skills in team environments.
  • Demonstrates self-motivation and efficient project completion.
  • Thrives in fast-paced, deadline-oriented environments.
  • Proficient in influencing, motivating, and leading team members.
  • Establishes strong rapport and trust with colleagues and clients. #LI-NA1

Compensation

Salary will be commensurate with experience.

Culture, Career Opportunities and Benefits

We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.

Here are just some of the initiatives that make our culture special:

  • Second Fridays (a company-wide day off on the second Friday of every month minus November and December due to the Holiday schedule). Please note that this benefit is subject to change.
  • Comprehensive benefit coverage globally.
  • Paid Parental Leave is available to new parents. Structure varies based on regional/government requirements. In regions where government-paid leave doesn't exist, like in the U.S., the company offers generous paid parental leave, along with comprehensive adoption and fertility support.
  • Competitive time off globally.
  • Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
  • DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
  • The Keyfactor Alliance Program to support DEIB efforts.
  • Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
  • Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
  • Monthly Talent development and Cross Functional meetings to support professional development.
  • Regular All Hands meetings - followed by group gatherings.

Our Core Values

Our core values are extremely important to how we run our business and what we look for in every team member:

Trust is paramount.

We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.

Customers are core.

We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.

Innovation never stops, it only accelerates.

The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.

We deliver with agility.

We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.

United by respect.

Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.

Teams make "it" happen.

Vision and goals are not individually achievable - they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.

Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities.

REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor's People team via people@keyfactor.com and/or telephone at 1.216.785.2990 to request and arrange for accommodations at any time.

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