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Noc Technician Jobs in Decatur, GA (NOW HIRING)

Lumen Technologies

Nextgen Technician II

Atlanta, GA · On-site

$48K - $65K/yr

NG-911 NOC Technicians triage and resolve NG-911 network issues. They manage PSAP/customer as well as network infrastructure ticket workflows, coordinate field dispatches, and ensure timely updates ...

Aerwave

NOC Analyst I

Atlanta, GA · On-site

The NOC Analyst I will be responsible for monitoring and supporting network infrastructure, diagnosing and resolving network issues, and collaborating with other teams to maintain a secure network ...

Tranzeal, Inc.

Date Center Technician

Atlanta, GA · On-site

· Diagnose and troubleshoot server issues to identify and isolate root causes with help of remote network or sys admins · Perform server firmware upgrades to ensure systems are running on the ...

Echo IT Solutions

NOC Support Engineer

Atlanta, GA · On-site

Echo IT Solutions is seeking NOC Support Engineers to provide technical and network problem resolution to end-users. The role involves monitoring alerts, diagnosing issues, and improving network ...

Lumen

Nextgen Technician II

Atlanta, GA · On-site

$48K - $65K/yr

NG-911 NOC Technicians triage and resolve NG-911 network issues. They manage PSAP/customer as well as network infrastructure ticket workflows, coordinate field dispatches, and ensure timely updates ...

Lumen

Nextgen Technician II

Atlanta, GA · On-site

$48K - $65K/yr

NG-911 NOC Technicians triage and resolve NG-911 network issues. They manage PSAP/customer as well as network infrastructure ticket workflows, coordinate field dispatches, and ensure timely updates ...

EarthLink

Field Service Technician

Atlanta, GA · On-site

$20/hr

Technician FLSA Status: Non-Exempt Location: Based out of our office at 2030 Powers Ferry Rd SE ... Serve as remote hands for NOC engineers during service activation and troubleshooting * Install ...

DataBank

Data Center Technician 2

Atlanta, GA · On-site

The Data Center Technician II provides an overall focus on positive proactive end-user customer ... Previous NOC/SOC/IOC experience and/or data center experience preferred. * College degree in ...

Rivian

Team Lead Network Operations Control

Atlanta, GA · On-site

$71K - $89K/yr

Team Leadership: Supervise, mentor, and train a team of NOC Specialists and Engineers with ... Partner with Field Service Supervisors, Field Technicians, Software Engineers, and Hardware ...

Switch

Mission Control Technician

Lithia Springs, GA · On-site

Location: Atlanta, GA About Switch At Switch, we don't just design, build and operate data centers--we are enabling the technology of the future. Led by Founder & CEO, Rob Roy, we believe in ...

Switch

Mission Control Technician

Atlanta, GA · On-site

Mission Control Technician This role supports the real-time monitoring and coordination of Switch ... Preferred * Experience in data center, NOC, SOC, or other mission-critical environments.

InComm Payments

Network Engineer I

Atlanta, GA · On-site

About This Opportunity InComm is seeking a Network NOC Engineer I to join our Network Operations Center (NOC). This is an entry-level networking position that provides an excellent opportunity for ...

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Noc Technician information

See Decatur, GA salary details

$12

$25

$42

How much do noc technician jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for noc technician in Decatur, GA is $25.67, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $29.09 per hour, depending on experience, location, and employer.

What is a NOC technician?

NOC Technicians, or Network Operations Center Technicians, are IT professionals responsible for monitoring, maintaining, and troubleshooting computer networks and systems. They work in a centralized location called a Network Operations Center, where they oversee network performance, detect issues, and respond to outages or alerts to ensure continuous network availability. NOC Technicians play a crucial role in minimizing downtime and keeping organizations' IT infrastructure running smoothly by providing rapid technical support and escalating problems to engineers if needed.

What are the key skills and qualifications needed to thrive as a NOC technician?

To thrive as a NOC Technician, you need a solid understanding of network protocols, troubleshooting, and systems administration, often supported by a degree in IT or related certifications like CompTIA Network+ or Cisco CCNA. Familiarity with network monitoring tools, ticketing systems, and remote management platforms is typically required. Strong analytical thinking, attention to detail, and effective communication skills help you quickly resolve issues and coordinate with other teams. These skills ensure reliable network uptime and rapid issue resolution, which are critical for minimizing business disruptions.

What are some common challenges faced by NOC technicians, and how can they effectively overcome them?

NOC Technicians often encounter challenges such as troubleshooting complex network issues under tight time constraints, managing multiple alerts simultaneously, and communicating outages or incidents clearly to both technical teams and non-technical stakeholders. To effectively overcome these challenges, it's important to have a strong foundation in network protocols, utilize monitoring tools efficiently, and develop clear documentation practices. Additionally, collaborating closely with engineering and support teams ensures faster resolution of issues and continuous improvement of network reliability.

What is the difference between Noc Technician vs Network Support Specialist?

AspectNoc TechnicianNetwork Support Specialist
CertificationsCompTIA Network+, Cisco CCNACompTIA Network+, Cisco CCNA
Work EnvironmentData centers, network operations centersOffices, client sites, remote support
Industry UsageTelecommunications, ISPs, large enterprisesIT service providers, corporate IT departments
Primary FocusMonitoring, maintaining network infrastructureTroubleshooting, supporting network issues

Both roles require similar certifications and often work in network environments, but Noc Technicians focus on monitoring and maintaining network systems in data centers, while Network Support Specialists handle troubleshooting and supporting end-user network issues in various settings.

Is NOC technician entry level?

NOC technician roles are often entry-level positions that require basic technical knowledge of networking and monitoring tools. Many employers seek candidates with a high school diploma or equivalent, and some prefer certifications like CompTIA Network+ or Cisco CCNA. On-the-job training is common, and prior experience is not always necessary for starting in this role.

Is working in a NOC technician stressful?

Working as a NOC technician can be stressful due to the need to monitor network systems continuously and respond quickly to outages or security issues. The job often involves shift work, including nights and weekends, and requires strong problem-solving skills to handle high-pressure situations effectively.

What are the most commonly searched types of Noc Technician jobs in Decatur, GA?

The most popular types of Noc Technician jobs in Decatur, GA are:

What are popular job titles related to Noc Technician jobs in Decatur, GA?

For Noc Technician jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Noc Technician jobs in Decatur, GA look for?

The top searched job categories for Noc Technician jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Noc Technician jobs?

Cities near Decatur, GA with the most Noc Technician job openings:

Noc Technician jobs near you
Infographic showing various Noc Technician job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 4% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $53,386 per year, or $25.7 per hour.

Nextgen Technician II

Atlanta, GA • On-site

Lumen Technologies
Media and Telecom • 10K+ employees

8.6

Company rating: 8.6 out of 10

Based on 107 frontline employees who took The Breakroom Quiz

12th of 101 rated telecommunications companies

People enjoy working here

Good employer

Paid breaks

Learn more about Lumen Technologiesexternal

$48K - $65K/yr

Full-time

Medical, Life

This job post has expired today. Applications are no longer accepted.

Job description

Lumen is the trusted network for the AIpowered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, highperformance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you'll work on infrastructure customers rely on today and build for what's next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you're ready to take ownership, deliver meaningful impact, and help shape the future of AIready connectivity, join us today.

The Role

This position will be responsible for troubleshooting Lumen's NG911 network solutions, along with taking customer calls and opening repair tickets, monitoring the proactive tickets for customer circuits, providing technical support to Lumen customers, and giving customers the status of their repairs.

The Main Responsibilities
  • Manage new NG911 site activations
  • Manage and correlate multiple trouble reports.
  • Communicate with customers and others in a repair situation.
  • Initiate internal escalations, as necessary.
  • Place proactive outgoing status calls to customers.
  • Provide follow-up and resolution information of assigned trouble tickets.
  • Monitor event alarms in multiple systems, raise, request, and perform basic diagnostics of the problem and dispatch using multiple dispatch systems.
  • Track major service outages and other service affecting activities. Advise inter-department groups of occurrences and ensure progress towards resolution.
  • Understand the triage and service level agreement policies for the tickets and resolve issue within the given time frame.
  • Configuration and troubleshooting of routing, switching, and SD-WAN equipment.
  • Perform required PSAP and FCC/PUC reporting obligations.
  • Identify daytoday tasks and operational processes that can be simplified or automated, and actively use approved AI and automation tools to reduce repetitive manual work and improve consistency in network operations.
  • Apply AI-enabled tools within existing workflows (such as monitoring, ticket handling, troubleshooting, and documentation) to assist with faster resolution and accurate execution while following established operational procedures and escalation paths.
  • Report challenges, limitations, or slowdowns encountered when using AI and automation tools by providing clear feedback to engineering, tooling, or process owners to help improve usability, effectiveness, and adoption.
  • NG-911 NOC Technicians triage and resolve NG-911 network issues. They manage PSAP/customer as well as network infrastructure ticket workflows, coordinate field dispatches, and ensure timely updates to customers and internal teams. The position demands real-time troubleshooting, escalation handling, and adherence to structured SOPs for PSAP reroutes and service restoration.

 
 

What We Look For in a Candidate
  • Practicing excellent customer service.
  • Ability to work in a fast-paced operational environment.
  • Ability to answer customer calls and work issues via trouble ticket proficiently and independently.
  • Create trouble ticket which summarizes customer reported trouble.
  • Answer inbound calls and/or redirect calls to proper Lumen organization if required.
  • Create trouble ticket which summarizes customer reported trouble.
  • Provide proactive customer updates on progression of repair.
  • Handle internal/external customer escalations via phone, email, IM, tickets and escalate further any customer-related issues to the appropriate group or manager as necessary.
  • Ability to manage multiple tasks on time, including ticket administration, communications, and follow-up activities.
  • Ability to learn in an 'on-the-job' training environment.
  • Ability to work all shifts in a 7x24x365 environment.
  • Strong oral, written and interpersonal skills.
  • Strong analytical and decision-making skills.
     

Required

  • 2-4 years experience in a technician role 
  • 1+ years network routing and switching experience 
  • CCENT, Network+, or working towards CCNA, CCDA, or equivalent level certification

Preferred

  1. ITIL Certification
  2. Bachelor's degree in Information Technology, Telecommunication, Networking or related field 
     
Compensation
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges
$48,700 - $65,000 in these states: GA 
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

  • Benefits
  • Bonus Structure

#LI-Onsite

Requisition #: 341782

Life at Lumen

Life at Lumen is human and connected, even in a fast moving, AIfocused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. 

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.  

To learn more about Life at Lumen and how we live the Lumen 8, please visit:  
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.


Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Privacy Notice

Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.

To review Lumen's Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Lumen Technologies logo

About Lumen Technologies

Sourced by ZipRecruiter

Lumen Technologies, headquartered in Monroe, LA, US, is a leader in the telecommunications industry. The company provides an array of solutions ranging from voice, broadband, and video services for consumers, businesses, and governmental agencies. Additionally, they offer data management, cloud, network, and IT services for enterprise customers. Lumen Technologies was founded in 1930, originally as the Louisiana Long Distance Independent Telephone Company. The company’s mission is to further human progress through technology, promoting a robust digital ecosystem, which is reflective of their core values of trust, respect, and innovative problem-solving that aims to have a significant impact on their clients' businesses.

Industry

Media and telecom

Company size

10,000+ Employees

Headquarters location

Monroe, LA, US

Year founded

1968

Social media

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What Lumen Technologies employees say

Pay

Benefits

Hours and flexibility

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