Tempe, AZ · On-site +1
... Support. This role is responsible for troubleshooting, documenting all work performed, maintaining Service Level Agreement (SLA) commitments, and ensuring positive customer experiences through ...
Tempe, AZ · On-site +1
... Support. This role is responsible for troubleshooting, documenting all work performed, maintaining Service Level Agreement (SLA) commitments, and ensuring positive customer experiences through ...
Tempe, AZ · On-site +1
... Support. This role is responsible for troubleshooting, documenting all work performed, maintaining Service Level Agreement (SLA) commitments, and ensuring positive customer experiences through ...
Tempe, AZ · On-site +1
... Support. This role is responsible for troubleshooting, documenting all work performed, maintaining Service Level Agreement (SLA) commitments, and ensuring positive customer experiences through ...
Help Desk Support - Level 1 Tomorrow's Technology Today is a fast-growing IT Managed Service Provider located in St. Henry, OH serving small and medium sized businesses North-West Ohio and North East ...
Help Desk Support - Level 1 Tomorrow's Technology Today is a fast-growing IT Managed Service Provider located in St. Henry, OH serving small and medium sized businesses North-West Ohio and North East ...
Washington, DC · On-site
Serve as the final escalation point for complex Tier 1 and Tier 2 incidents requiring advanced ... Supporting large-scale enterprise networks with thousands of users * Advanced industry ...
Quick apply
Washington, DC · On-site
Serve as the final escalation point for complex Tier 1 and Tier 2 incidents requiring advanced ... Supporting large-scale enterprise networks with thousands of users * Advanced industry ...
Arlington, TX · Hybrid
$76K - $102K/yr
Advanced support-level knowledge of the Windows desktop Operating Systems * Strong knowledge of ... Generous benefits package available on day one to include: 401K matching, bonding leave for new ...
Arlington, TX · Hybrid
$76K - $102K/yr
Advanced support-level knowledge of the Windows desktop Operating Systems * Strong knowledge of ... Generous benefits package available on day one to include: 401K matching, bonding leave for new ...
Washington, DC · On-site
Serve as the final escalation point for complex Tier 1 and Tier 2 incidents requiring advanced ... Supporting large-scale enterprise networks with thousands of users * Advanced industry ...
Washington, DC · On-site
Serve as the final escalation point for complex Tier 1 and Tier 2 incidents requiring advanced ... Supporting large-scale enterprise networks with thousands of users * Advanced industry ...
Washington, DC · On-site
Serve as the final escalation point for complex Tier 1 and Tier 2 incidents requiring advanced ... Supporting large-scale enterprise networks with thousands of users * Advanced industry ...
Quick apply
Washington, DC · On-site
Serve as the final escalation point for complex Tier 1 and Tier 2 incidents requiring advanced ... Supporting large-scale enterprise networks with thousands of users * Advanced industry ...
Springfield, VA · On-site
$170K - $220K/yr
Senior-Level (10+ years) About JFL Consulting: With more than 20 years of securing some of the U.S ... We support your growth through certification reimbursement, dedicated professional development ...
Springfield, VA · On-site
$170K - $220K/yr
Senior-Level (10+ years) About JFL Consulting: With more than 20 years of securing some of the U.S ... We support your growth through certification reimbursement, dedicated professional development ...
Burlington, NJ · On-site
$16 - $22/hr
Description We are seeking a Level One Desktop Support Technician to join a major retail environments Desktop Services team on a contract to perm basis. This is an elevated desktop support role ...
Quick apply
Burlington, NJ · On-site
$16 - $22/hr
Description We are seeking a Level One Desktop Support Technician to join a major retail environments Desktop Services team on a contract to perm basis. This is an elevated desktop support role ...
Tampa, FL · On-site
... Level 1 / 1.5 Initial support level and first interface for end user & system generated application issues Work as a part of Application Command Center that includes monitoring and system health ...
Tampa, FL · On-site
... Level 1 / 1.5 Initial support level and first interface for end user & system generated application issues Work as a part of Application Command Center that includes monitoring and system health ...
The NOC Tier 1 Technician will serve as the first line of defense in monitoring and maintaining ... Experience supporting enterprise-level infrastructure Required Skills and Competencies: * Basic ...
The NOC Tier 1 Technician will serve as the first line of defense in monitoring and maintaining ... Experience supporting enterprise-level infrastructure Required Skills and Competencies: * Basic ...
Your mission-your opportunity-is to seek out the answers that bring us one step closer. If you're ... Support planning and execution of engagement events, including in-person attendance, by helping ...
Your mission-your opportunity-is to seek out the answers that bring us one step closer. If you're ... Support planning and execution of engagement events, including in-person attendance, by helping ...
Burlington, NJ · On-site
$16 - $22/hr
Description We are seeking a Level One Desktop Support Technician to join a major retail environments Desktop Services team on a contract to perm basis. This is an elevated desktop support role ...
Burlington, NJ · On-site
$16 - $22/hr
Description We are seeking a Level One Desktop Support Technician to join a major retail environments Desktop Services team on a contract to perm basis. This is an elevated desktop support role ...
Washington, DC · On-site
$110K - $120K/yr
Serve as the final escalation point for complex Tier 1 and Tier 2 incidents requiring advanced ... Supporting large-scale enterprise networks with thousands of users * Advanced industry ...
Washington, DC · On-site
$110K - $120K/yr
Serve as the final escalation point for complex Tier 1 and Tier 2 incidents requiring advanced ... Supporting large-scale enterprise networks with thousands of users * Advanced industry ...
The Technical Support Specialist - Level 1 is an entry-level position that provides professional technical support to all clients of Myriad Advisor Solutions. The Level 1 Specialists must possess ...
The Technical Support Specialist - Level 1 is an entry-level position that provides professional technical support to all clients of Myriad Advisor Solutions. The Level 1 Specialists must possess ...
Schnecksville, PA · On-site
$14.50 - $19.25/hr
The School Aide may also provide support services to assist students with personal, physical mobility and therapeutic care needs, as established by a rehabilitation health practitioner, social worker ...
Schnecksville, PA · On-site
$14.50 - $19.25/hr
The School Aide may also provide support services to assist students with personal, physical mobility and therapeutic care needs, as established by a rehabilitation health practitioner, social worker ...
... hiring a senior-level NOC Engineer IV to support mission-critical government and enterprise ... REQUIREMENTS (ONE OR MORE) • Networking: CCNP Enterprise, Wireless, and/or Security • Data ...
... hiring a senior-level NOC Engineer IV to support mission-critical government and enterprise ... REQUIREMENTS (ONE OR MORE) • Networking: CCNP Enterprise, Wireless, and/or Security • Data ...
The IT Tech Support Level 1 Technician is responsible for working with customers affecting quick and permanent solutions when issues or requests are reported by the end user. The ideal candidate ...
The IT Tech Support Level 1 Technician is responsible for working with customers affecting quick and permanent solutions when issues or requests are reported by the end user. The ideal candidate ...
$19 - $24.25/hr
Provide Level 2 technical assistance and support, and resolve problems related to the use of ... one of the leading IT recruitment organizations in North America
$19 - $24.25/hr
Provide Level 2 technical assistance and support, and resolve problems related to the use of ... one of the leading IT recruitment organizations in North America
Northwood, OH · On-site
This individual performs research to troubleshoot and resolve the issue or, depending upon complexity escalates to next level of support. The NOC Analyst I will correlate reports to more accurately ...
Northwood, OH · On-site
This individual performs research to troubleshoot and resolve the issue or, depending upon complexity escalates to next level of support. The NOC Analyst I will correlate reports to more accurately ...
$11.78 - $13.09
1% of jobs
$13.09 - $14.40
4% of jobs
$15.43 is the 25th percentile. Wages below this are outliers.
$14.40 - $15.71
25% of jobs
$15.71 - $17.02
14% of jobs
The median wage is $17.53 / hr.
$17.02 - $18.33
14% of jobs
$18.33 - $19.65
10% of jobs
$20.30 is the 75th percentile. Wages above this are outliers.
$19.65 - $20.96
13% of jobs
$20.96 - $22.27
4% of jobs
$22.27 - $23.58
8% of jobs
$23.58 - $24.89
3% of jobs
$24.89 - $26.20
3% of jobs
$11
$18
$26
States with the most job openings for Noc Support Level 1 jobs include:
For Noc Support Level 1 jobs, the most frequently searched job titles are:
Tempe, AZ • On-site, Remote
Full-time
Re-posted 28 days ago
***Please Note***
Position Summary
VisualVault provides cloud-based document management, workflow automation, electronic forms, case management, and content-management solutions that customers access through a web browser. Experience supporting a web-based SaaS platform is preferred. The ideal candidate must be able to work in our Tempe, Arizona office. Once training is complete, this position will transition to a hybrid remote work arrangement.
The L1 Technical Support Specialist serves as Technical Product Support Specialist and is the first point of contact for the VisualVault platforms, providing professional, timely, and accurate Technical Support. This role is responsible for troubleshooting, documenting all work performed, maintaining Service Level Agreement (SLA) commitments, and ensuring positive customer experiences through effective communication and ownership of assigned support tickets. The
The ideal candidate is required to be in office in Tempe Arizona, customer-focused, detail-oriented, and capable of managing multiple priorities. They work collaboratively with Technical Support team members and cross-functional internal teams to deliver timely, high-quality support while maintaining a strong commitment to customer satisfaction. Training hours will be Monday through Friday, from 8:00 AM to 5:00 PM. Upon completion of training, the regular work schedule will be Monday through Friday, from 11:00 AM to 8:00 PM.
This position is ideal for someone who enjoys solving technical problems, helping customers succeed, and working as part of a collaborative support organization where quality, ownership, and customer satisfaction are top priorities.
Essential Responsibilities
Serve as a primary point of contact for customer Technical Support requests.
Troubleshoot application, user access, workflow, and configuration issues using established procedures and documentation.
Document all troubleshooting steps, findings, customer communications, and resolutions clearly and completely within each support ticket.
Meet or exceed established SLA response and resolution targets.
Take ownership of assigned tickets and proactively drive them toward resolution.
Communicate professionally with customers, providing timely status updates throughout the lifecycle of each case.
Monitor ticket queues and prioritize work based on urgency and customer impact.
Follow security and privacy procedures when handling customer information.
Participate in team meetings, knowledge sharing, and ongoing training initiatives.
Contribute to internal knowledge base articles and process improvements.
Perform additional support duties as assigned.
Qualifications
2+ years of customer-facing Technical Support experience.
Experience in supporting web-based applications.
Strong written and verbal communication skills.
Excellent troubleshooting and analytical abilities.
Ability to manage multiple priorities.
Ability to work independently while collaborating effectively within a team.
Experience using ticketing systems.
Ability to consistently work an assigned evening shift.
Professional, patient, and empathetic approach when working with customers.
Employment Type: FULL_TIME
Sourced by ZipRecruiter
Software development
11 - 50 Employees
Mesa, AZ, US
2003
