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At Mohawk Industries, we're committed to more - more customer solutions, more process improvements, more sustainable manufacturing and more opportunities for our team.

As a Fortune 500, global flooring leader with some of the best-known brands in the industry, Mohawk is a great place to start or develop your career with an emphasis on more of what's important to you. Whether you want to lead more, innovate more, learn more or create more, you can find your more with Mohawk.

Job Objective: 

The RPA Analyst is an established performer who facilitates and supports the Continuous Improvement and Customer Experience transformation effort through automation. This role automates repetitive computer tasks including data entry, rule-based decision making, data gathering through queries and UI extraction, inbound/outbound communication through email/SMS/SFTP, customer website interaction, and AI-based data extraction from inbound documents. As the team advances its AI and business-intelligence capabilities, this role contributes to AI-assisted automation and supports reporting and dashboards that surface CX and operational insights.

Duties and Responsibilities of the Position:

• Design and implement complex RPA process solutions in accordance with standard RPA best practices.
• Interface with teams to define automation requirements and feasibility. Facilitate across different business functions as needed.
• Focus on maximizing our automation impact by following the "80/20 rule," allowing teams to continue handling the remaining tasks manually. 
• Communicate extensively with internal customers.
• Perform all technical aspects of RPA development using the Microsoft Power Automate platform and other technologies such as API calls, Python scripting, and SQL.
• Identify, track, and monitor project deliverables to ensure successful project completion.
• Provide continuing support to internal customers on existing automation.
• Lead training workshops and knowledge-sharing sessions on process automation.
• Work on projects and assignments as part of a large work team.
• Perform accurate analyses, conduct research, and draw meaningful conclusions about potential job/work-area impacts.
• Draw from prior experience, interpret facts, and identify incomplete data/anomalies to solve problems.
• Use innovative solutions to enhance personal work and, where applicable, the work of the team.
• Effectively apply functional, process, and procedural or technical knowledge to address business challenges.
• Provide guidance, code review, and mentorship to entry-level analysts.
• Support the team's AI-enablement and business-intelligence goals by building and maintaining automations, reporting, and dashboards that surface CX and operational insights.
• Perform other duties as needed.

Required Experience and Education:

• Bachelor's degree in a related field preferred.
• 2-4 years' relevant RPA or automation experience OR equivalent combination of education and experience.
• Strong understanding of RPA (experience with Power Automate preferred).
• Proficiency writing SQL and Python scripts to support automation.

Competencies:

• Demonstrates strong knowledge of technical, process, and business principles as well as industry practices and standards.
• Excellent communication, problem solving, and organizational skills.
• Able to multitask, prioritize, and manage time effectively.
• High level of integrity and discretion in handling sensitive and confidential data.
• Proficient using Microsoft Office Suite products.

Other Pertinent Job Information:

• Occasional exposure to hazardous conditions caused by noise, moving mechanical parts, airborne particles, and other conditions associated with a high-traffic production floor.
• Must be able to walk long distances and stand for long periods of time.
• Bending, crouching, and stooping may be required.
• Must be able to work in non-climate-controlled facilities.
• The work environment may be a noisy, high traffic manufacturing production floor.
• May be required to work a flexible schedule to include evening and night shifts, weekends, and holidays.
• The ability to wear personal protective gear correctly most of the day.
• The ability to lift 50 pounds regularly.

Mohawk Industries is a leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Mohawk's vertically integrated manufacturing and distribution processes provide competitive advantages in the production of carpet, rugs, ceramic tile, laminate, wood, stone and vinyl flooring. Our industry-leading innovation has yielded products and technologies that differentiate our brands in the marketplace and satisfy all remodeling and new construction requirements. Our brands are among the most recognized in the industry and include American Olean, Daltile, Durkan, IVC, Karastan, Marazzi, Mohawk, Mohawk Home, Pergo, and Quick-Step. During the past decade, Mohawk has transformed its business from an American carpet manufacturer into the world's largest flooring company with operations in Australia, Brazil, Canada, Europe, India, Malaysia, Mexico, New Zealand, Russia and the United States.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don't Work participant.