... providing first call resolution on inquiries, and may assist the customer in resolving disputes ... Claims experience (in financial industry, preferrably but not required) * Customer service ...
... providing first call resolution on inquiries, and may assist the customer in resolving disputes ... Claims experience (in financial industry, preferrably but not required) * Customer service ...
Service Dispatcher
Westminster, MD · On-site
$20/hr
First-call resolution rate for phone inquiries. Requirements * High School Diploma/GED is required, some college preferred. * Experience working with a skilled trades and/or home services related ...
Quick apply
Service Dispatcher
Westminster, MD · On-site
$20/hr
First-call resolution rate for phone inquiries. Requirements * High School Diploma/GED is required, some college preferred. * Experience working with a skilled trades and/or home services related ...
Electronic Security Systems Tier 1 Helpdesk Technician
Baltimore, MD · On-site
$57K - $62K/yr
Accuracy in triage and dispatch directly affects first-call resolution rates, parts cost, and ... Minimum one year of experience in a technical helpdesk, NOC, or low-voltage security systems ...
Electronic Security Systems Tier 1 Helpdesk Technician
Baltimore, MD · On-site
$57K - $62K/yr
Accuracy in triage and dispatch directly affects first-call resolution rates, parts cost, and ... Minimum one year of experience in a technical helpdesk, NOC, or low-voltage security systems ...
Accuracy in triage and dispatch directly affects first-call resolution rates, parts cost, and ... Minimum one year of experience in a technical helpdesk, NOC, or low-voltage security systems ...
Accuracy in triage and dispatch directly affects first-call resolution rates, parts cost, and ... Minimum one year of experience in a technical helpdesk, NOC, or low-voltage security systems ...
Help Desk Specialist
Fort George G Meade, MD · On-site
$72K - $149K/yr
... first call resolution. Candidates will be required to work an 8-hour shift from the Fort Meade ... Prior help Desk experience (1-2 years) * Prior IT support experience (1-2 years) * Bachelor ...
Help Desk Specialist
Fort George G Meade, MD · On-site
$72K - $149K/yr
... first call resolution. Candidates will be required to work an 8-hour shift from the Fort Meade ... Prior help Desk experience (1-2 years) * Prior IT support experience (1-2 years) * Bachelor ...
Patient Service Specialist Cambridge Location- Cross Trained
Cambridge, MD · On-site
$16.17 - $19.41/hr
Strives to meet a first call resolution with inbound patient calls. * Perform confirmation calls ... Sends no show letters and tracks no show occurrences. * Manages same day requests in coordination ...
Quick apply
Patient Service Specialist Cambridge Location- Cross Trained
Cambridge, MD · On-site
$16.17 - $19.41/hr
Strives to meet a first call resolution with inbound patient calls. * Perform confirmation calls ... Sends no show letters and tracks no show occurrences. * Manages same day requests in coordination ...
Patient Service Specialist - Easton Health Center
Easton, MD · On-site
$16.17 - $19.41/hr
Strives to meet a first call resolution with inbound patient calls. * Perform confirmation calls ... Sends no show letters and tracks no show occurrences. * Manages same day requests in coordination ...
Quick apply
Patient Service Specialist - Easton Health Center
Easton, MD · On-site
$16.17 - $19.41/hr
Strives to meet a first call resolution with inbound patient calls. * Perform confirmation calls ... Sends no show letters and tracks no show occurrences. * Manages same day requests in coordination ...
Bilingual Patient Service Specialist - Medical & Dental
Goldsboro, MD · On-site
$16.17 - $19.41/hr
Strives to meet a first call resolution with inbound patient calls. * Perform confirmation calls ... Sends no show letters and tracks no show occurrences. * Manages same day requests in coordination ...
Quick apply
Bilingual Patient Service Specialist - Medical & Dental
Goldsboro, MD · On-site
$16.17 - $19.41/hr
Strives to meet a first call resolution with inbound patient calls. * Perform confirmation calls ... Sends no show letters and tracks no show occurrences. * Manages same day requests in coordination ...
Member Access Coordinator - Part-Time - 3061
Baltimore, MD · On-site +1
$18 - $20/hr
... experience) Job Summary The Member Access Coordinator will be responsible for answering inbound ... first call resolution in mind. Duties and Responsibilities * Answer incoming calls promptly and ...
Member Access Coordinator - Part-Time - 3061
Baltimore, MD · On-site +1
$18 - $20/hr
... experience) Job Summary The Member Access Coordinator will be responsible for answering inbound ... first call resolution in mind. Duties and Responsibilities * Answer incoming calls promptly and ...
Provide Tier I contact and incident resolution to customers with hardware, software, and application problems. * Attempts to resolve as many incidents during the first call, or at Tier I.
Provide Tier I contact and incident resolution to customers with hardware, software, and application problems. * Attempts to resolve as many incidents during the first call, or at Tier I.
Field Service Tech
Annapolis, MD · On-site
Provide Tier I contact and incident resolution to customers with hardware, software, and application problems. * Attempts to resolve as many incidents during the first call, or at Tier I.
Field Service Tech
Annapolis, MD · On-site
Provide Tier I contact and incident resolution to customers with hardware, software, and application problems. * Attempts to resolve as many incidents during the first call, or at Tier I.
Customer Experience Admin
Fulton, MD · On-site
$20/hr
The Customer Experience Admin is the first point of contact and facilitator of communication for ... chat, and emails to drive a one-call resolution environment. * Review and action email ...
Customer Experience Admin
Fulton, MD · On-site
$20/hr
The Customer Experience Admin is the first point of contact and facilitator of communication for ... chat, and emails to drive a one-call resolution environment. * Review and action email ...
Help Desk Administrator
Annapolis, MD · On-site
Provide Tier I contact and incident resolution to customers with hardware, software, and application problems. * Attempts to resolve as many incidents during the first call, or at Tier I.
Help Desk Administrator
Annapolis, MD · On-site
Provide Tier I contact and incident resolution to customers with hardware, software, and application problems. * Attempts to resolve as many incidents during the first call, or at Tier I.
Provide Tier I contact and incident resolution to customers with hardware, software, and application problems. * Attempts to resolve as many incidents during the first call, or at Tier I.
Provide Tier I contact and incident resolution to customers with hardware, software, and application problems. * Attempts to resolve as many incidents during the first call, or at Tier I.
The Customer Experience Admin is the first point of contact and facilitator of communication for ... chat, and emails to drive a one-call resolution environment. * Review and action email ...
Quick apply
The Customer Experience Admin is the first point of contact and facilitator of communication for ... chat, and emails to drive a one-call resolution environment. * Review and action email ...
Customer Experience Admin
$17.25 - $23.25/hr
The Customer Experience Admin is the first point of contact and facilitator of communication for ... chat, and emails to drive a one-call resolution environment. * Review and action email ...
Customer Experience Admin
$17.25 - $23.25/hr
The Customer Experience Admin is the first point of contact and facilitator of communication for ... chat, and emails to drive a one-call resolution environment. * Review and action email ...
Provide Tier I contact and incident resolution to customers with hardware, software, and application problems. * Attempts to resolve as many incidents during the first call, or at Tier I.
Provide Tier I contact and incident resolution to customers with hardware, software, and application problems. * Attempts to resolve as many incidents during the first call, or at Tier I.
Help Desk Administrator
Annapolis, MD · On-site
Provide Tier I contact and incident resolution to customers with hardware, software, and application problems. * Attempts to resolve as many incidents during the first call, or at Tier I.
Help Desk Administrator
Annapolis, MD · On-site
Provide Tier I contact and incident resolution to customers with hardware, software, and application problems. * Attempts to resolve as many incidents during the first call, or at Tier I.
We are hiring for an entry-level remote position with no experience required . This is an ... overview call. Please keep an eye out for a text from Terra. (227) 267-2748. *NOTE: Equal ...
We are hiring for an entry-level remote position with no experience required . This is an ... overview call. Please keep an eye out for a text from Terra. (227) 267-2748. *NOTE: Equal ...
We are hiring for an entry-level remote position with no experience required . This is an ... overview call. Please keep an eye out for a text from Terra. (227) 267-2748. *NOTE: Equal ...
We are hiring for an entry-level remote position with no experience required . This is an ... overview call. Please keep an eye out for a text from Terra. (227) 267-2748. *NOTE: Equal ...
No Experience First Call Resolution information
What does no experience first call resolution mean?
'No Experience First Call Resolution' refers to entry-level customer service positions where employees are trained to resolve customer inquiries or issues during the first call, even if they have no prior experience. These roles focus on providing excellent service by ensuring that customer needs are fully addressed without the need for follow-up calls. Employers often provide comprehensive training to help new hires develop the necessary communication and problem-solving skills. This approach benefits both the company and the customer by improving satisfaction and efficiency.
What are the key skills and qualifications needed to thrive in a no experience first call resolution role?
To thrive in a No Experience First Call Resolution role, strong communication skills, problem-solving abilities, and a willingness to learn are essential, along with at least a high school diploma. Familiarity with basic computer systems, customer relationship management (CRM) software, and call center telephony is often provided through on-the-job training. Soft skills such as patience, active listening, and resilience help individuals effectively address customer concerns and maintain professionalism. These skills and qualities are crucial because they enable new employees to efficiently resolve customer issues on the first contact, leading to higher satisfaction and improved operational efficiency.
What are some common challenges faced by those starting in first call resolution roles without prior experience?
For individuals new to First Call Resolution (FCR) roles, a common challenge is quickly mastering product knowledge and troubleshooting procedures to confidently resolve customer issues during the first interaction. Adapting to fast-paced call environments and managing multiple customer concerns simultaneously can also be demanding. However, most organizations provide comprehensive training, mentoring, and knowledge-base resources to help new hires build confidence and proficiency. Over time, as you gain experience, you'll find it easier to handle complex queries and contribute to higher customer satisfaction scores.
What is the difference between No Experience First Call Resolution vs Customer Service Representative?
| Aspect | No Experience First Call Resolution | Customer Service Representative |
|---|---|---|
| Required Credentials | None or minimal | High school diploma or equivalent |
| Work Environment | Call centers, support lines | Call centers, retail, online support |
| Industry Usage | Customer support, technical support | Customer support, sales, service roles |
| Search & Comparison Intent | Understanding entry-level support roles | Exploring customer service careers |
While No Experience First Call Resolution focuses on resolving customer issues on the first call without prior experience, Customer Service Representative roles often involve ongoing customer interactions, sales, and support. Both roles are entry-level and common in support industries, but No Experience First Call Resolution emphasizes quick problem-solving skills without prior background.
What are the most commonly searched types of First Call Resolution jobs in Maryland?
The most popular types of First Call Resolution jobs in Maryland are:
Contractor
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 26 days ago
Job description
Company Description
About Collabera:
Established in 1991, Collabera is one of the fastest growing end-to-end information technology services and solutions companies globally. As a half a billion dollar IT company, Collabera's client-centric business model, commitment to service excellence and Global Delivery Model enables its global 2000 and leading mid-market clients to deliver successfully in an increasingly competitive marketplace.
With over 8200 IT professionals globally, Collabera provides value-added onsite, offsite and offshore technology services and solutions to premier corporations. Over the past few years, Collabera has been awarded numerous accolades and Industry recognitions including.
- Collabera awarded Best Staffing Company to work for in 2012 by SIA. (hyperlink here)
- Collabera listed in GS 100 - recognized for excellence and maturity
- Collabera named among the Top 500 Diversity Owned Businesses
- Collabera listed in GS 100 & ranked among top 10 service providers
- Collabera was ranked:
- 32 in the Top 100 Large Businesses in the U.S
- 18 in Top 500 Diversity Owned Businesses in the U.S
- 3 in the Top 100 Diversity Owned Businesses in New Jersey
- 3 in the Top 100 Privately-held Businesses in New Jersey
- 66th on FinTech 100
- 35th among top private companies in New Jersey
http://www.collabera.com/about_us/accolades.jsp
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Job Description
Claims Initiation Analyst II: Receives incoming calls and assists customers with questions or issues regarding potential fraudulent activity on a deposit account (checking, savings) . Takes appropriate action based on an evaluation of the customer's needs which may include, filing a new claim(s), updating and follow-up on existing claim(s), and/or reviewing appeals on denied claims. Takes personal ownership to ensure that customer requests are processed quickly and efficiently, while maintaining compliance with industry regulations and bank procedures. Responsibilities include but are not limited to: initiating claims using multiple systems and tools, providing first call resolution on inquiries, and may assist the customer in resolving disputes directly with the merchant. May debit or credit customer's accounts, as appropriate. May research and resolve other general customer account inquiries as appropriate and/or escalate issues on the customer's behalf while providing world class customer service. Understand and adhere to established service level agreements and set appropriate expectation with the clients and customers regarding the claims process.
Ideal candidate will have credit card knowledge in a customer service contact center.
Qualifications
Critical Skills:
* Claims experience (in financial industry, preferrably but not required)
* Customer service experience (in a call center environment, preferred but not required)
* credit card experience (preferred but not required)
Additional Information
Should you have any questions, please feel free to call me on 314-942-5489.
Email your resume to: czaria.abaloyan(at)collabera.com
About Collabera
Sourced by ZipRecruiter
Collabera is a Global Digital Solutions Company providing Software Engineering Solutions for the world's most tech-forward organizations in the areas of Engineering, Cloud and Data/AI. With its roots serving the engineering needs of the world's most recognized businesses in Technology, Financial Services, Telecom and Healthcare, Collabera today operates across 60 locations in 11 countries, serves 30% of the Fortune 500, and has exceeded the industry growth rate by 3-4x for several years.
Industry
It services
Company size
5,001 - 10,000 Employees
Headquarters location
Morristown, NJ, US