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No Experience Desktop Support Jobs in Decatur, AL

Smartfox Solutions

IT Support Specialist

Decatur, AL · On-site

$55K - $100K/yr

IT Specialist This position will provide LAN and desktop support to end-users and customer service ... experience or equivalent. · Knowledge of Windows server and desktop operating systems. · PC and ...

Deploy

Tier 1 Helpdesk

Huntsville, AL

$15 - $17/hr

... A+, HDI Desktop Support Technician Additional Requirements: * 24/7 coverage is required, and you must be willing to work after hours and Holidays * 1 to 2 years of customer service experience ...

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All JobsDesktop Support JobsNo Experience Desktop Support JobsNo Experience Desktop Support Jobs in Decatur, AL

No Experience Desktop Support information

See Decatur, AL salary details

$13

$21

$30

How much do no experience desktop support jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for no experience desktop support in Decatur, AL is $21.53, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $23.22 per hour, depending on experience, location, and employer.

What is a no experience desktop support?

A No Experience Desktop Support job is an entry-level role where you assist users with basic computer issues, such as software installations, troubleshooting hardware problems, and setting up network connections. Employers hiring for these roles often provide on-the-job training, so prior experience isn't required. Strong problem-solving skills, customer service abilities, and a willingness to learn are essential. This position is a great way to start a career in IT and gain hands-on technical experience.

What are the typical daily responsibilities for someone in a no experience desktop support position?

As a No Experience Desktop Support technician, your daily tasks often include answering user support tickets, troubleshooting hardware and software issues, setting up new computers or accounts, and assisting with password resets. You may also provide step-by-step guidance to employees, escalate complex problems to senior team members, and document solutions for future reference. Collaboration with IT colleagues and clear communication with users are key parts of your routine. This role is designed to build your technical skills while gaining hands-on experience in a supportive team environment.

What are the key skills and qualifications needed to thrive in the no experience desktop support position, and why are they important?

To thrive as a No Experience Desktop Support professional, you need a fundamental understanding of computer hardware, operating systems, and troubleshooting concepts, often acquired through self-study or entry-level IT courses. Familiarity with Windows and Mac OS, basic networking tools, and optionally CompTIA A+ or similar beginner certifications is helpful. Strong communication, patience, and problem-solving skills set you apart in this customer-facing role. These abilities are essential for efficiently resolving user issues and supporting smooth business operations in a fast-paced environment.

What are the most commonly searched types of Desktop Support jobs in Decatur, AL?

The most popular types of Desktop Support jobs in Decatur, AL are:

What cities near Decatur, AL are hiring for No Experience Desktop Support jobs?

Cities near Decatur, AL with the most No Experience Desktop Support job openings:

No Experience Desktop Support jobs near you
Infographic showing various No Experience Desktop Support job openings in Decatur, AL as of August 2026, with employment types broken down into 72% Full Time, 25% Contract, and 3% Nights. Highlights an 100% In-person job distribution, with an average salary of $44,778 per year, or $21.5 per hour.

L2 Desktop Support Engineer

Tata Consultancy Service Limited

Madison, AL • On-site

$55K - $65K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 19 days ago

Job description

Must Have Technical/Functional Skills
• Responsible for providing Tier 2 (L2) support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents that cannot be resolved by Tier 1 (L1) and providing support for software and hardware technical problems. This role is customer-facing and requires excellent verbal and written communication skills as well as the ability to work under pressure when customers are experiencing critical incidents. The Tier 2 (L2) support team handles the tickets routed by L1 support or can themselves produce tickets for any issue they observe
• Level 2 generally handles break/fix, configuration issues, troubleshooting, software installations, hardware repair (including in-house repair or coordinating depot services). Tier 2 (L2) will sometimes escalate to Level 3, depending on the issue and the way the Help Desk operates
• Tier 2 (L2) Field Support plays a key role as the front-line interface between our customer and the Product & Engineering team and operates as a second level of support after basic user-level Remote Support (L1). Their primary responsibility is to provide customer support by resolving technical support incidents or service requests in accordance with applicable service level agreements
Roles & Responsibilities
• Ability to work within multiple sites. This includes the ability to travel to different sites as necessary or required by the customer.
• Physically fit to walk through large areas
• Ability to work after hours and weekends if necessary or required by the customer.
• Knowledge of using ServiceNow as the ticketing tool.
• Provide technical assistance and support, and resolve problems related to the use of computer hardware and software for end users.
• Analyze, resolve, respond to, and document end user inquiries.
• Install desktop/Laptop, printers/scanners, and other peripheral software using approved tools.
• Troubleshoot Operating System issue. Connection issues with LAN/WAN.
• Update tickets with accurate and timely records of work performed, and resolution details
• Maintain and contribute to a knowledge base.
• Coordinate hardware warranty repair.
• Perform inventory management activities as required in coordination with asset management and other corporate groups.
• Escalate to 3rd party vendors when necessary
• Responsible for raising and coordinating problem management issues
• Perform additional tasks (end user/infra related) when required Strong understanding and skills in SLA, KPI Management.
• Provide technical support stationed at the site who can quickly respond to problems that may arise within data center/computer /server rooms which need physical handling.
• In contrast to certified technicians, they are not necessarily trained nor duly recognized to specialize in specific technology.
• Can handle all tasks related to the infrastructure equipment based on instructions provided by a remote technical assistance team that specializes in different products and categories.
• Receives instructions from certified technicians and project managers to troubleshoot advanced issues.
• Provide on-site, operational support service for remote management, installation and troubleshooting of data center equipment.
• Primary responsibility to manage End User related incidents and requests.
• Go to person for all plant IT related requests (Password resets, access etc. specific to plants).
Base Salary Range : $55,000 to $65,000 Per Annum
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
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