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Nipsco Customer Service Representative Jobs in Indiana

Leidos

Customer Service Representative

Indianapolis, IN · On-site

$19.42/hr

Leidos is seeking full-time Customer Service Representatives at our FHA Resource Center in Indianapolis, IN. Our Leidos Customer Service team supports the US Department of Housing and Urban ...

kirbyrisk

Customer Service Representative

Lafayette, IN · On-site

$15.50 - $21/hr

Customer Service Representative - Electrical Supply Lafayette, IN Are you a customer-focused professional who enjoys problem-solving, building relationships, and working in a fast-paced environment?

kirbyrisk

Customer Service Representative

Lafayette, IN · On-site

$15.50 - $21/hr

Customer Service Representative - Electrical Supply Lafayette, IN Are you a customer-focused professional who enjoys problem-solving, building relationships, and working in a fast-paced environment?

FastSigns

Customer Service Representative

Indianapolis, IN · On-site

$18 - $25/hr

Paid time off FASTSIGNS #240301 is hiring for a Customer Service Representative to join our team! Benefits/Perks: * Competitive Pay * Paid Vacation and Holidays * Performance Bonus * Ongoing Training ...

Leidos

Customer Service Representative

Indianapolis, IN · On-site

$19.42/hr

Leidos is seeking full-time Customer Service Representatives at our FHA Resource Center in Indianapolis, IN. Our Leidos Customer Service team supports the US Department of Housing and Urban ...

Leidos

Customer Service Representative

Indianapolis, IN · On-site

$19.42/hr

As a Customer Service Representative , you will assist renters, homebuyers, and homeowners regarding their housing requests. This is a great opportunity to gain knowledge of HUD rental assistance ...

Worldwide Foam

Customer Service Representative

Elkhart, IN · On-site

$24 - $25.50/hr

Our Customer Service Representatives work closely with our sales, warehouse, and procurement teams to deliver high levels of client service while upholding our core values and business objectives.

New

kirbyrisk

Customer Service Representative

Terre Haute, IN · On-site

$15.25 - $20.75/hr

Customer Service Representative - Electrical Supply Terre Haute, IN Are you someone who enjoys helping customers and finding solutions to their challenges? Do you like a role where you can interact ...

kirbyrisk

Customer Service Representative

Terre Haute, IN

$15.25 - $20.75/hr

Customer Service Representative - Electrical Supply Terre Haute, IN Are you someone who enjoys helping customers and finding solutions to their challenges? Do you like a role where you can interact ...

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All JobsNipsco Customer Service Representative JobsNipsco Customer Service Representative Jobs in Indiana

Nipsco Customer Service Representative information

See Indiana salary details

$9

$17

$25

How much do nipsco customer service representative jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for nipsco customer service representative in Indiana is $17.89, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.90 per hour, depending on experience, location, and employer.

What is a Nipsco Customer Service Representative?

A NIPSCO Customer Service Representative assists customers with inquiries about their gas and electric service, billing, payments, and account management. They handle customer concerns, provide solutions to service-related issues, and ensure a positive experience. Representatives may also guide customers through outage updates, payment plans, and energy efficiency programs. The role requires strong communication skills, problem-solving abilities, and a customer-focused attitude.

What does a Nipsco Customer Service Representative do?

A typical day as a Nipsco Customer Service Representative involves handling customer inquiries by phone, email, or chat, resolving billing questions, processing service requests, and troubleshooting basic utility issues. Representatives frequently document customer interactions in internal systems and may escalate complex concerns to specialized departments such as technical support or field service teams. Collaboration with colleagues and supervisors is key to ensuring accurate information and a seamless customer experience. The work environment usually emphasizes teamwork, clear communication, and a supportive atmosphere aimed at helping both customers and employees succeed.

What skills and qualifications are needed to be a Nipsco Customer Service Representative?

To thrive as a Nipsco Customer Service Representative, you generally need strong communication, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, billing software, and basic utility service protocols is often required. Exceptional patience, empathy, and active listening skills help individuals excel in addressing customer concerns and resolving service issues. These competencies ensure efficient, courteous service that builds customer satisfaction and maintains Nipsco's reputation.

How to get hired as a Nipsco Customer Service Representative?

To get hired as a Nipsco Customer Service Representative, applicants should review the company's job postings, ensure they meet the minimum qualifications such as strong communication skills and customer service experience, and submit an online application through the company's careers portal. Preparing for interviews by understanding the company's services and demonstrating problem-solving abilities can improve chances of hiring.

What are popular job titles related to Nipsco Customer Service Representative jobs in Indiana?

For Nipsco Customer Service Representative jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Nipsco Customer Service Representative jobs in Indiana look for?

The top searched job categories for Nipsco Customer Service Representative jobs in Indiana are:

What cities in Indiana are hiring for Nipsco Customer Service Representative jobs?

Cities in Indiana with the most Nipsco Customer Service Representative job openings:

Nipsco Customer Service Representative jobs near you
Infographic showing various Nipsco Customer Service Representative job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $37,204 per year, or $17.9 per hour.

Customer Service Representative

Leidos

Indianapolis, IN • On-site

$19.42/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 13 days ago

Key responsibilities

  • Reply to calls and emails from the public regarding housing and FHA mortgages.

  • Utilize knowledge base and follow Standard Operating Procedures (SOPs) to answer customer requests.

  • Document customer email and phone communications within an internal database.

Leidos rating

8.3

Company rating: 8.3 out of 10

Based on 153 frontline employees who took The Breakroom Quiz

80th of 500 rated business services

Job description

Leidos is seeking full-time Customer Service Representatives at our FHA Resource Center in Indianapolis, IN.
Our Leidos Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their Mission to create strong, sustainable, inclusive communities and quality affordable homes for all.
As a Customer Service Representative, you will assist renters, homebuyers, and homeowners regarding their housing requests. This is a great opportunity to gain knowledge of HUD rental assistance programs and to learn about FHA Housing Administration (FHA) mortgage programs through ongoing training while delivering excellent customer service to connect others with program resources.
What's in it for you?
  • Monday - Friday schedule with no weekend work
  • Access to benefits on day one including medical and dental insurance, 401K, Life, and AD&D plans
  • Immediate and ongoing training to support your success
  • Discounted Leidos stock purchase and other Employee Discounts
  • Company-wide career mobility
  • Company-sponsored Public Trust eligibility upon hire
  • Voluntary overtime may be available based on business needs
  • Paid Time Off (PTO) accrued based on Leidos policy, up to 15 days a year
  • 11 paid holidays per year

Please Note:
  • This position is On-Site (in office) at 5757 Decatur Blvd., Indianapolis, IN 46241
  • The pay rate is $19.42 per hour

Customer Service Representative Opportunities available:
  • Full-time
  • 10:00 am - 6:30 pm ET in Indianapolis, IN (must be able to work 11:30 am - 8:00 pm ET based on customer needs)

As a Customer Service Representative, you will:
  • Reply to calls and emails from the public on housing and FHA mortgages.
  • Utilize knowledge base and follow Standard Operating Procedures (SOPs) to answer customer requests.
  • Deliver excellent customer service in a high-volume call center, including responding to customer complaints.
  • Document customer email and phone communications within an internal database.

To be a successful Customer Service Representative, you will possess:
  • Excellent technical skills with the capability to navigate multiple computer systems and applications, and utilize search tools to provide information to our clients.
  • Excellent time management skills and dependability.
  • Experience with MS Office (Outlook, Word, Teams).
  • Strong written and verbal communication skills including telephone etiquette.
  • Excellent customer service soft skills including handling upset customers.
  • Keyboarding proficiency of at least 40 words per minute.

Required Qualifications:
  • Minimum of 2 years of experience in a high volume contact center environment, including responding to customer complaints.
  • High School diploma or General Educational Development (GED) certificate.
  • Experience following Standard Operating Procedures (SOPs) to ensure accurate and consistent responses.
  • Experience navigating and utilizing knowledge bases, FAQs, and internal support tools to provide timely and accurate information.
  • Ability to successfully obtain a Public Trust Security clearance, which includes a credit check and background investigation.

Preferred Qualifications:
  • Call Center (Omnichannel) background.
  • Experience in rental property management or mortgage servicing, including handling complaints.

Leidos is a global leader providing solutions to make the world safer, healthier, and more efficient through technology, engineering, and science. Our company believes in engaging, developing, and empowering our diverse and valued people to foster a culture of creativity and growth.
This position is covered under the Service Contract Act and is subject to minimum wage demands as well as the minimum Health and Welfare benefits. Leidos ensures that all provisions are met through their wages and benefits.
# HUDFHA
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.
Original Posting:
August 25, 2026
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range -
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

What Leidos employees say

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About Leidos

Sourced by ZipRecruiter

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainable practices. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Reston, VA, US

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