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Night Shift Remote Email Chat Support Jobs in Addison, TX

Aerwave

Customer Support Representative II

Dallas, TX · On-site +1

$16.75 - $21.50/hr

The Shift is from 4:00 PM to 1:00 AM. RESPONSIBILITIES/ESSENTIAL FUNCTIONS: * Serves as the first ... Answer inbound customer inquiries via phone, email, chat, or other communication channels in a ...

MMC Group

IT Customer Service Representative

Irving, TX · Remote

$22.23/hr

* Technologist to respond to the incidents / issues reported by Customer predominantly through Voice Interaction and also through email, chat & remote support. * Technologist to identify, investigate ...

Nexora Talent

Client Support Specialist (Remote)

Dallas, TX · Remote

$17.75 - $24/hr

... Support Specialist to join our growing remote team. In this role, you will assist clients by ... Respond to client inquiries via email, phone, and chat in a timely and professional manner

Remotetravelcareers

Travel Customer Support

Dallas, TX · Remote

$16.75 - $21.50/hr

Provide clear and friendly support through phone, email, or chat. * Answer basic travel questions ... Remote -- Full-time or Part-time Benefits: * Flexible schedule opportunities * Work from home

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All JobsEmail Chat Support JobsNight Shift Remote Email Chat Support JobsNight Shift Remote Email Chat Support Jobs in Addison, TX

Night Shift Remote Email Chat Support information

What is the difference between Night Shift Remote Email Chat Support vs Night Shift Remote Phone Support?

AspectNight Shift Remote Email Chat SupportNight Shift Remote Phone Support
Communication MethodText-based via email and chatVerbal via phone calls
Required SkillsExcellent written communication, patience, quick typingClear verbal communication, active listening, problem-solving
Work EnvironmentRemote, computer-based, minimal noiseRemote, often with headset, potential background noise
Common CertificationsCustomer service, basic IT skillsCustomer service, communication skills

Both roles involve remote customer support during night shifts, but Email Chat Support focuses on written communication through emails and chat platforms, while Phone Support requires verbal communication via calls. The skills overlap in customer service and technical knowledge, but the communication methods differ significantly.

What job categories do people searching Night Shift Remote Email Chat Support jobs in Addison, TX look for?

The top searched job categories for Night Shift Remote Email Chat Support jobs in Addison, TX are:

What cities near Addison, TX are hiring for Night Shift Remote Email Chat Support jobs?

Cities near Addison, TX with the most Night Shift Remote Email Chat Support job openings:

Night Shift Remote Email Chat Support jobs near you
Infographic showing various Night Shift Remote Email Chat Support job openings in Addison, TX as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Customer Support Representative

Dallas, TX • On-site, Remote

Cambium Learning Group
E-Learning • 1 - 5K employees

9.5

Company rating: 9.5 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

10th of 246 rated software companies

Great coworkers

Good employer

Recommended by parents

Learn more about Cambium Learning Groupexternal

$14.75 - $20/hr

Full-time

Re-posted 20 days ago

Job description

Thank you for sharing your interests! Here at Cambium, we are always looking for passionate, talented people to join the team. If you have searched our current openings and haven't been able to find a position that fits, we'd still love to hear from you! Please take a look at the below and fill out an application here. As soon as we have a similar opening that fits your skill set, we will reach out. We look forward to learning your interests!
Job Overview:
Our Customer Support Representatives provide the ongoing support and resources to ensure customers see ultimate success across our products and services! The ideal candidate has a passion for our purpose in the K-12 education industry and ensuring the highest level of customer satisfaction. If you are interested in joining our family of companies at Cambium Learning Group across Customer Support- learn more below and express your interest by submitting your resume!
Location: USA, Remote
Job Responsibilities:
  • Provides technical support to customers via phone, chat, email, and other channels
  • Educating teachers and administrators on how to use products
  • Create and update cases with customer inquiries via CRM systems
  • Troubleshoot application and access issues for customers as needed
  • Explaining reports and usage within programs to customers
  • Report defects and feature requests to development team
  • Continually improves technical knowledge and service skills
  • Continually improves company knowledge of products and services
  • Works closely with internal teams to ensure great customer experience, including tracking and reporting on technical issues for customers
  • Has direct impact in making our customers successful through increasing their product understanding

What we are often looking for:
  • Experience in customer service or technical support through multiple communication channels (phone, email, chat services)
  • Experience supporting Software as a Service, web browsers, networking principles, application support, hardware device support such as phone, tablet, laptop and desktops.
  • Ability and desire to learn new features and particulars of software applications
  • Excellent communication skills
  • Bilingual (Spanish/English) a plus!

An Equal Opportunity Employer
We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, gender, gender identity/expression, sexual orientation, national origin, protected veteran status, or disability.

What Cambium Learning Group employees say

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