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Night Shift Help Desk Analyst Jobs in Bothell, WA

Zumiez

Service Desk Analyst

Lynnwood, WA · On-site

$22.75 - $31/hr

Strong knowledge of implementing and effectively developing helpdesk and IT operations best ... The Service Desk Analyst serves as the first point of contact for all end users including but not ...

PitchBook Data

Deal Desk Analyst

Seattle, WA · On-site

Our extensive learning programs and mentorship opportunities help us create a culture of curiosity ... The Deal Desk Analyst is a proactive commercial partner to PitchBook's sales organization, engaged ...

NEOGOV

Service Desk Analyst

Kirkland, WA · On-site

$23.25 - $31.75/hr

The City of Kirkland's Information Technology Department is seeking to hire a Service Desk Analyst. The role involves troubleshooting, diagnosing, and resolving issues with desktop computer hardware ...

HealthPoint

Help Desk Specialist I

Renton, WA · On-site

$22.50 - $32.41/hr

Take inbound calls to IT Helpdesk regarding various hardware and software problems. * Provide ... Maintains good attendance, is punctual and works full scheduled shift as a condition of employment.

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Night Shift Help Desk Analyst information

See Bothell, WA salary details

$16

$26

$40

How much do night shift help desk analyst jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for night shift help desk analyst in Bothell, WA is $26.93, according to ZipRecruiter salary data. Most workers in this role earn between $22.02 and $30.10 per hour, depending on experience, location, and employer.

What is a night shift help desk analyst?

A Night Shift Help Desk Analyst provides technical support to users outside of regular business hours. They troubleshoot system issues, resolve IT-related problems, and escalate complex cases when necessary. Responsibilities may include monitoring systems, responding to tickets, and ensuring smooth operations during the night. Strong problem-solving skills, technical knowledge, and customer service abilities are essential. This role is crucial for businesses that operate 24/7, ensuring continuous IT support.

What are the key skills and qualifications needed to thrive as a night shift help desk analyst?

To thrive as a Night Shift Help Desk Analyst, you need strong problem-solving abilities, a solid understanding of computer systems, networks, and customer service, often supported by a degree or relevant certifications such as CompTIA A+ or Microsoft certifications. Familiarity with ticketing systems, remote desktop tools, and knowledge bases like ServiceNow or Zendesk is typically required. Excellent communication, patience, and the ability to work independently during overnight hours are standout soft skills. These skills ensure timely and effective technical support for users, minimize system downtime, and maintain business continuity during off-hours.

What are some typical challenges faced by night shift help desk analysts, and how are they addressed?

Night Shift Help Desk Analysts often handle issues with limited on-site staff and may be the primary point of contact for urgent technical problems during overnight hours. This requires swift decision-making, prioritization of critical incidents, and effective use of remote troubleshooting tools. Collaboration with daytime teams is facilitated through detailed documentation and handover notes to ensure seamless support continuity. Many organizations provide robust knowledge bases, strong escalation protocols, and supportive onboarding to help analysts succeed in this unique schedule. Adjusting to the night shift can also require effective time management and self-care to maintain focus and work-life balance.

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For Night Shift Help Desk Analyst jobs in Bothell, WA, the most frequently searched job titles are:

What job categories do people searching Night Shift Help Desk Analyst jobs in Bothell, WA look for?

The top searched job categories for Night Shift Help Desk Analyst jobs in Bothell, WA are:

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Cities near Bothell, WA with the most Night Shift Help Desk Analyst job openings:

Night Shift Help Desk Analyst jobs near you
Infographic showing various Night Shift Help Desk Analyst job openings in Bothell, WA as of August 2026, with employment types broken down into 1% As Needed, 65% Full Time, 29% Part Time, and 5% Contract. Highlights an 84% Physical, 4% Hybrid, and 12% Remote job distribution, with an average salary of $56,013 per year, or $26.9 per hour.

Service Desk Analyst

Zumiez

Lynnwood, WA • On-site

$22.75 - $31/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

Zumiez rating

4.9

Company rating: 4.9 out of 10

Based on 172 frontline employees who took The Breakroom Quiz

87th of 104 rated fashion retailers

Job description

Purpose:
The Service Desk Analyst serves as the first point of contact for all end users including but not limited to, Store locations, Field Teams, Home office and distribution center staff,
Objective:
To provide a world class customer experience for the End User by supporting the organization in any and all IT related issues
Responsibilities:
  • Deliver a World Class Customer Experience
  • Provide Technical support for the End User Tower -- resolving common hardware, software or network related issues through diagnosis, trouble shooting, solutions and documentation.
  • Provide Stores world class IT support regarding POS, peripherals, LAN, WAN, mobile, web-based applications or any other issues Stores need to support our customer.
  • Provide Home Office and Distribution center world class IT Support regarding hardware, phones, network, application and web-based applications.
  • Configure computer and telecommunications equipment and repair as needed.
  • Answers phone calls and responds to voice mails.
  • Handle IT related incidents through a ticket que management system driving tickets to resolution with urgency, efficiency and accuracy.
  • Handle walk up customers to the IT Service Desk location at home office.
  • Documentation -- New IT procedures, maintain/update existing Standard operating procedures, ticket history notes.
  • Escalation of high-level incidents to appropriate teams with urgency, ownership and follow through.
  • Familiarize with the People, process, operating framework and technology of the organization.
  • Provide World Class support during business hours for Stores, Home office and distribution center teams.
  • Provide World Class On-Call support to Stores, Home office and Distribution center teams after operating hours.

Attributes:
  • Positive, Adaptable, Solution oriented
  • Customer Experience focused.
  • Aggressive, Competitive, Committed, Energetic
  • Natural problem solver
  • Self-motivated
  • Team player
  • Multitasker
  • Calm, patient, empathetic,
  • Urgent
  • Attention to detail.
  • Passion for technology
  • Curious & active Self learner
  • Willingness to step outside of your comfort zone
  • Flexible schedule with the ability to work during operating hours including evenings, weekends and holidays.
  • Available to support the business in a rotating 24/7 on call environment.

Skills:
  • Communication -- Listening, writing, verbal, non-verbal, questioning.
  • Knowledge -- Technical, business, ITSM (useful)
  • Customer Service Experience
  • Trouble shooting
  • Problem solving
  • Time Management & Personal Organization

Preferred Qualifications & Experience:
  • Customer Service experience preferably in a retail environment
  • Experience with Retail technology
  • Experience with Windows, Mac and Linux operating systems
  • Basic understanding of computer networking systems
  • Bachelor's degree in IT or equivalent experience preferred.
  • IT technical certification preferred (A+, MCP, MCSE, or MCSA)

Physical Demands and Work Environment:
  • Ability to sit at a workstation in an office environment for extended periods of time and work on a PC without limitations.
  • Ability to move about, sit, bend, and squat in an office environment in order to access files and gather information.
  • Occasional travel to Zumiez production locations, stores and events may be required.
  • Ability to lift 30lbs occasionally.

Partners with others to ensure Zumiez creates an empowered, fair & honest, teaching & learning-based, aggressive, competitive, and fun work environment for all our employees including:
  • Anchors all interactions and practices around Zumiez' Cultural Values.
  • Partners with Service Desk analysts and Infrastructure engineers to ensure components are secure, fast, stable and easy to support
  • Seeks continual self-improvement through independent and relevant knowledge gathering and seeking internal and external training opportunities

Attributes:
  • Humble, curious, and a voracious learner
  • Forward thinking, creative, and collaborative
  • Approachable, calm, and confident
  • High degree of emotional intelligence
  • Precise and effective in verbal and written communication
  • Embraces risk, hates the status quo and rules, and fosters the idea that fair is almost never equal
  • Seeks creative solutions, dives into the unknown, and feels comfortable out on limbs
  • Thrives in the complexity of working through influence without authority
  • Natural problem solver and differentiates where in the technology stack an incident occurs.

Preferred Qualifications & Experience:
  • BA/BS in Information Technology, Computer Science or equivalent field experience but not required.
  • Demonstrated proficiency in both Windows and Mac Operating Systems.
  • 3 -- 5 years of experience of database, network or ideally system administration but not required.
  • 3 -- 5 years of experience with scripting and automation tools, JAMF and/or BigFix experience a plus but not required.
  • Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of securely deploying end user devices to field teams.

Physical Demands and Work Environment:
  • Ability to sit at a workstation in an office environment for extended periods of time and work on a PC without limitations.
  • Ability to move about, sit, bend, and squat in an office environment to access files and gather information.

Benefits:
  • Salary Range: $21.00 t0 $25.00 per hr.
  • Medical, Dental, & Vision Insurance, following an initial wait period
  • Matched 401k after meeting qualifications
  • Paid Parental Leave
  • Sick Time Eligible
  • Life Insurance
  • Paid Vacation
  • Stock Purchas Program
  • Open, casual, pet-friendly office environment
  • Employee Discount on Zumiez product
  • On-site skate park, on-site cafeteria

Purpose:
The Service Desk Analyst serves as the first point of contact for all end users including but not limited to, Store locations, Field Teams, Home office and distribution center staff,
Objective:
To provide a world class customer experience for the End User by supporting the organization in any and all IT related issues
Responsibilities:
  • Deliver a World Class Customer Experience
  • Provide Technical support for the End User Tower -- resolving common hardware, software or network related issues through diagnosis, trouble shooting, solutions and documentation.
  • Provide Stores world class IT support regarding POS, peripherals, LAN, WAN, mobile, web-based applications or any other issues Stores need to support our customer.
  • Provide Home Office and Distribution center world class IT Support regarding hardware, phones, network, application and web-based applications.
  • Configure computer and telecommunications equipment and repair as needed.
  • Answers phone calls and responds to voice mails.
  • Handle IT related incidents through a ticket que management system driving tickets to resolution with urgency, efficiency and accuracy.
  • Handle walk up customers to the IT Service Desk location at home office.
  • Documentation -- New IT procedures, maintain/update existing Standard operating procedures, ticket history notes.
  • Escalation of high-level incidents to appropriate teams with urgency, ownership and follow through.
  • Familiarize with the People, process, operating framework and technology of the organization.
  • Provide World Class support during business hours for Stores, Home office and distribution center teams.
  • Provide World Class On-Call support to Stores, Home office and Distribution center teams after operating hours.

Attributes:
  • Positive, Adaptable, Solution oriented
  • Customer Experience focused.
  • Aggressive, Competitive, Committed, Energetic
  • Natural problem solver
  • Self-motivated
  • Team player
  • Multitasker
  • Calm, patient, empathetic,
  • Urgent
  • Attention to detail.
  • Passion for technology
  • Curious & active Self learner
  • Willingness to step outside of your comfort zone
  • Flexible schedule with the ability to work during operating hours including evenings, weekends and holidays.
  • Available to support the business in a rotating 24/7 on call environment.

Skills:
  • Communication -- Listening, writing, verbal, non-verbal, questioning.
  • Knowledge -- Technical, business, ITSM (useful)
  • Customer Service Experience
  • Trouble shooting
  • Problem solving
  • Time Management & Personal Organization

Preferred Qualifications & Experience:
  • Customer Service experience preferably in a retail environment
  • Experience with Retail technology
  • Experience with Windows, Mac and Linux operating systems
  • Basic understanding of computer networking systems
  • Bachelor's degree in IT or equivalent experience preferred.
  • IT technical certification preferred (A+, MCP, MCSE, or MCSA)

Physical Demands and Work Environment:
  • Ability to sit at a workstation in an office environment for extended periods of time and work on a PC without limitations.
  • Ability to move about, sit, bend, and squat in an office environment in order to access files and gather information.
  • Occasional travel to Zumiez production locations, stores and events may be required.
  • Ability to lift 30lbs occasionally.

Partners with others to ensure Zumiez creates an empowered, fair & honest, teaching & learning-based, aggressive, competitive, and fun work environment for all our employees including:
  • Anchors all interactions and practices around Zumiez' Cultural Values.
  • Partners with Service Desk analysts and Infrastructure engineers to ensure components are secure, fast, stable and easy to support
  • Seeks continual self-improvement through independent and relevant knowledge gathering and seeking internal and external training opportunities

Attributes:
  • Humble, curious, and a voracious learner
  • Forward thinking, creative, and collaborative
  • Approachable, calm, and confident
  • High degree of emotional intelligence
  • Precise and effective in verbal and written communication
  • Embraces risk, hates the status quo and rules, and fosters the idea that fair is almost never equal
  • Seeks creative solutions, dives into the unknown, and feels comfortable out on limbs
  • Thrives in the complexity of working through influence without authority
  • Natural problem solver and differentiates where in the technology stack an incident occurs.

Preferred Qualifications & Experience:
  • BA/BS in Information Technology, Computer Science or equivalent field experience but not required.
  • Demonstrated proficiency in both Windows and Mac Operating Systems.
  • 3 -- 5 years of experience of database, network or ideally system administration but not required.
  • 3 -- 5 years of experience with scripting and automation tools, JAMF and/or BigFix experience a plus but not required.
  • Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of securely deploying end user devices to field teams.

Physical Demands and Work Environment:
  • Ability to sit at a workstation in an office environment for extended periods of time and work on a PC without limitations.
  • Ability to move about, sit, bend, and squat in an office environment to access files and gather information.

Benefits:
  • Salary Range: $21.00 t0 $25.00 per hr.
  • Medical, Dental, & Vision Insurance, following an initial wait period
  • Matched 401k after meeting qualifications
  • Paid Parental Leave
  • Sick Time Eligible
  • Life Insurance
  • Paid Vacation
  • Stock Purchas Program
  • Open, casual, pet-friendly office environment
  • Employee Discount on Zumiez product
  • On-site skate park, on-site cafeteria

What Zumiez employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Zumiez logo

About Zumiez

Sourced by ZipRecruiter

Zumiez, headquartered in Lynnwood, WA, US, operates within the retail industry, specifically focusing on skateboarding, snowboarding, and motocross equipment, apparel, and accessories. Founded in 1978 by Thomas Campion and Gary Haakenson, the company initially catered solely to the local surf and skate crowd but eventually expanded its reach both nationally and globally. Today, Zumiez has more than 600 stores worldwide. The company prides itself on providing localized merchandise that resonates with local youth culture, underscoring its commitment to fostering a sense of community and connectedness. The core mission of Zumiez is to offer consumers the best selection of products relevant to their lifestyles and interests in an exciting and fast-paced environment.

Industry

Retail

Company size

5,001 - 10,000 Employees

Headquarters location

Lynnwood, WA, US

Year founded

1978

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