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Night Shift Government Jobs (NOW HIRING)

Burcham Hills

Night Shift Nurse

East Lansing, MI

$39.40 - $42.60/hr

Burcham Hills is Recruiting for Night Shift (7pm - 7:30am) Nurses! 12 Hour Shifts - Full Time & ... government agencies/personnel, and the general public with patience and a cheerful disposition.

Burcham Hills

Night Shift Nurse

East Lansing, MI · On-site

$39.40 - $42.60/hr

Burcham Hills is Recruiting for Night Shift (7pm - 7:30am) Nurses! 12 Hour Shifts - Full Time & ... government agencies/personnel, and the general public with patience and a cheerful disposition.

Open Ventures Group

Be Seen First

Construction Superintendent -- Airport Project (Night Shift)

Atlanta, GA · On-site

... government, or similar) * OSHA 30 certification required (OSHA 10 alone will not be considered ... night-shift operations * Coordinate closely with airport authority personnel and security escorts ...

VP Management LLC

NIGHT AUDITOR, PART-TIME

Princeton, WV · On-site

$14.50 - $19.25/hr

... the government * They have to help balance all the financial accounts in the end of the financial year * The night auditors are given possession of all the keys during their shift and hence, they ...

Fairfield Inn & Suites

NIGHT AUDITOR, PART-TIME

Princeton, WV · On-site

$14.50 - $19.25/hr

... government * They have to help balance all the financial account in the end of the financial year * The night auditors are given possession of all the keys during their shift and hence, they have to ...

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Night Shift Government information

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How much do night shift government jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for night shift government in the United States is $15.21, according to ZipRecruiter salary data. Most workers in this role earn between $12.26 and $16.35 per hour, depending on experience, location, and employer.

What are some unique challenges of working the night shift in a government role?

Working the night shift in a government position can involve unique challenges such as lower staffing levels, increased responsibility for critical decisions, and handling time-sensitive matters with limited immediate supervision. You may need to interact with partner agencies, vendors, or the public at off-peak hours, requiring strong communication and adaptability. While the pace may vary depending on the department, night shift employees often play a crucial role in ensuring 24/7 government functions are uninterrupted. This can result in valuable experience, added autonomy, and potential opportunities for advancement due to increased responsibilities associated with working non-traditional hours.

What is a night shift government?

A Night Shift Government job refers to a position within a government agency that requires employees to work overnight hours, typically outside the standard 9-to-5 schedule. These roles exist in sectors such as law enforcement, emergency services, transportation, and public safety to ensure continuous operations. Workers in these positions may receive shift differentials or additional compensation for working non-traditional hours. Duties vary depending on the specific role but often involve public service, monitoring systems, or responding to emergencies. Night shift government employees play a crucial role in maintaining essential services and public safety around the clock.

What's the best night shift government job?

The best night shift government jobs often include roles such as law enforcement officers, emergency dispatchers, or security personnel, which require shift work and often offer benefits like overtime pay. These positions typically demand relevant training, certifications, and the ability to work independently during overnight hours.

What are the key skills and qualifications needed to thrive in the night shift government position, and why are they important?

To excel in a Night Shift Government position, candidates typically need strong organizational skills, attention to detail, and a background in relevant government operations or administration, often demonstrated through prior public sector experience or related education. Familiarity with government databases, reporting tools, and compliance management systems is usually necessary, along with any certifications specific to the department or agency (such as security clearance or records management). Exceptional communication, reliability, and the ability to work independently while demonstrating problem-solving skills are valuable soft skills for this role. These abilities ensure effective continuation of essential government services after hours, maintaining compliance and quality standards when working with reduced supervision.

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What states have the most Night Shift Government jobs?

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Night Shift Government jobs near you
Infographic showing various Night Shift Government job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, 4% Contract, and 2% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $31,645 per year, or $15.2 per hour.

Call Center Operator - Night Shift

Spry Methods

Nashville, TN • On-site

Other

Posted 4 days ago

Job description

Company Overview
Spry Methods is a proven provider of mission-focused technology, cybersecurity, and program management solutions supporting critical Federal missions. We specialize in delivering integrated, high-impact solutions across cyber operations, enterprise resource management, and mission support services. Our culture emphasizes collaboration, accountability, and innovation - empowering our teams to deliver meaningful outcomes in complex, high-security environments.
Who We're Looking For (Position Overview)
Spry is seeking a customer-focused, dependable, and technically savvy professional to join our team as a Call Center Operator - Night Shift. The ideal candidate enjoys helping others, thrives in a fast-paced environment, and can effectively troubleshoot technical issues while delivering exceptional customer service. You are a strong communicator who remains calm under pressure, can manage multiple priorities, and is passionate about ensuring end users receive timely and effective support.
You should be comfortable serving as the first point of contact for IT support requests, engaging with customers through phone, email, chat, and ticketing systems. Success in this role requires strong problem-solving skills, attention to detail, the ability to follow established processes, and a commitment to delivering a positive customer experience. You work well both independently and as part of a collaborative team, take ownership of issues through resolution, and are motivated by helping users overcome technical challenges.
What Your Day-To-Day Looks Like (Position Responsibilities)
As a Night Shift Call Center Operator, you will:
  • Must be able to work rotating 4x10 Night Shift 8:30pm-7:00am
  • Serve as the first point of contact for government end users contacting the IT Call Center via phone, email, chat, or web portal, delivering professional, courteous, and efficient support interactions.
  • Answer incoming calls and respond to submitted tickets promptly, accurately documenting all reported issues, requests, and resolutions in the ITSM ticketing system in accordance with established procedures.
  • Perform initial triage and troubleshooting of common IT issues including but not limited to password resets, account unlocks, software installation and configuration, hardware troubleshooting, network connectivity issues, and printer support.
  • Follow established call handling scripts, knowledge base articles, and SOPs to resolve Tier 1 IT support issues at the point of contact whenever possible, minimizing the need for escalation.
  • Accurately categorize, prioritize, and route tickets that cannot be resolved at Tier 1 to the appropriate Tier 2 or Tier 3 support teams, ensuring all relevant information is captured and communicated clearly.
  • Maintain consistent adherence to SLA requirements for response times, resolution times, and ticket documentation quality throughout each shift.
  • Communicate clearly and professionally with end users throughout the support lifecycle, providing timely status updates and follow-up on open or escalated tickets as needed.
  • Participate in team huddles, training sessions, and knowledge sharing activities to stay current on supported systems, updated procedures, and emerging issues.
  • Adhere to all applicable federal regulations, agency security policies, and call center operational procedures during every end user interaction.
  • Maintain a high level of professionalism, patience, and empathy when assisting end users, including those with varying levels of technical proficiency.
  • Contribute to the maintenance and accuracy of knowledge base articles by flagging outdated information and suggesting updates based on call center experience.
  • Meet or exceed individual performance targets including call handling metrics, ticket quality scores, customer satisfaction ratings, and schedule adherence.
  • Support team leads and supervisors by communicating recurring issues, emerging trends, or systemic problems observed during call handling activities.
What You Need to Succeed (Minimum Requirements)
  • Active Public Trust or ability to obtain and maintain a U.S. Government Public Trust.
  • U.S. Citizenship or lawful permanent residency (Green Card) in accordance with customer requirements.
  • High school diploma or GED required.
  • Minimum of one (1) year of experience in a call center, help desk, customer service, or technical support environment.
  • Basic knowledge of IT concepts and end-user support, including account management, hardware troubleshooting, software support, and password resets.
  • Strong written and verbal communication skills with the ability to effectively support users with varying levels of technical expertise.
  • Demonstrated customer service skills and a professional, patient, and solution-oriented approach.
  • Working knowledge of Microsoft Windows operating systems and Microsoft Office applications.
  • Experience documenting incidents and service requests in an ITSM ticketing system.
  • Ability to follow established procedures, knowledge articles, and standard operating procedures (SOPs).
  • Strong attention to detail, organizational skills, and ability to manage multiple tasks in a fast-paced environment.
  • Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and collaboration tools such as Microsoft Teams.
  • Ability to work independently and as part of a team in a customer-focused support environment.
  • Strong time management skills with the ability to meet schedule and attendance requirements.
Ideally, You Also Have (Preferred Qualifications)
  • Active Secret clearance or higher.
  • ITIL Foundation certification or familiarity with ITIL service management principles.
  • CompTIA A+, Network+, or other relevant entry-level IT certifications.
  • HDI Customer Service Representative (HDI-CSR) certification or equivalent customer support certification.
  • Experience supporting federal government customers or working in a regulated government environment.
  • Familiarity with remote support tools, including Remote Desktop Protocol (RDP), Microsoft SCCM, or similar platforms.
  • Experience supporting multi-factor authentication (MFA) solutions and identity/access management processes.
  • Knowledge of federal IT security policies, cybersecurity best practices, and end-user security awareness principles.
  • Bilingual communication skills.Experience providing support in a high-volume call center or enterprise service desk environment.

$17 - $18 an hour
Compensation is determined based on relevant experience, technical qualifications, certifications, clearance level, and contract requirements.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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