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Basecamp Hospitality Jobs (NOW HIRING)

Borealis Basecamp

Guest Services Manager

Fairbanks, AK · On-site

$5.6K/mo

Ensure consistent adherence to Borealis Basecamp policies and SOPs Qualifications * Preferred 3+ years of supervisory or management experience in guest services, front desk operations, hospitality ...

Borealis Basecamp

People Operations Manager

Fairbanks, AK · On-site

$78K - $81K/yr

Borealis Basecamp Core Values * Safety - Safety is our #1 priority. We do not compromise when it comes to protecting our employees and guests. * Hospitality - Hospitality goes beyond service; it ...

Basecamp Fitness

Ambassador

Bellingham, WA · On-site

Basecamp Fitness - Bellingham, WA Love fitness? Love people? Come be part of something bigger. At ... Welcome every member and guest with enthusiasm, energy, and genuine hospitality. * Create ...

NewSpring Church

Hospitality Assistant

Wichita, KS · On-site

$16 - $21.75/hr

Hospitality Assistant FLSA Status: Non-Exempt Reports to Executive Assistant to Senior ... Planning Center and Basecamp. • Proficient knowledge of proper food handling and sanitation ...

Valley Presbyterian Church

... Basecamp, Easter, Christmas Eve). * Oversee and physically manage weekend hospitality, guest ... services, and other connection events. * Recruit, train, and oversee volunteers. * Shepherd and ...

Brewers Collective

General Manager, Pub

Roseland, VA · On-site

... ensuring Basecamp remains a premier destination for hospitality in the Blue Ridge mountains. JOB RESPONSIBILITIES: * Lead all guest-facing operations, ensuring exceptional service, consistent ...

In House Creative

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Sr. Project Manager

West Palm Beach, FL · On-site

$75K - $85K/yr

... or hospitality environment. * Experience managing multiple concurrent client accounts. * Advanced experience with Basecamp preferred. * Experience with project management platforms such as Asana ...

Urgent

AB InBev

General Manager, Pub

Roseland, VA · On-site

... ensuring Basecamp remains a premier destination for hospitality in the Blue Ridge mountains. JOB RESPONSIBILITIES: * Lead all guest-facing operations, ensuring exceptional service, consistent ...

Escape Hospitality LLC

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Guest Services Agent

Hunter, NY · On-site

$22/hr

Previous hospitality, hotel or customer service experience is preferred, but not required. ABOUT ... basecamp for weekend adventurers and midweek escapists. In addition to our 38 guest rooms and ...

Escape Hospitality LLC

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Guest Services Agent

Hunter, NY · On-site

$22/hr

Previous hospitality, hotel or customer service experience is preferred, but not required. ABOUT ... basecamp for weekend adventurers and midweek escapists. In addition to our 38 guest rooms and ...

AVID

Regional Director of Sales

Roseville, MN

Within Kinseth Hospitality, the RDOS team are sales experts in not only sales technique but in ... to Basecamp when relevant · Regularly plans travel and sales and marketing activities for ...

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All JobsBasecamp Hospitality Jobs

Basecamp Hospitality information

See salary details

$25.5K

$57.7K

$83K

How much do basecamp hospitality jobs pay per year?

As of Jul 22, 2026, the average yearly pay for basecamp hospitality in the United States is $57,716.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,000.00 and $69,000.00 per year, depending on experience, location, and employer.

What is Basecamp Hospitality?

Basecamp Hospitality is a company that specializes in managing and operating campgrounds, RV parks, cabins, and recreational facilities across the United States. They partner with public agencies and private landowners to provide outdoor lodging and recreation experiences for travelers and outdoor enthusiasts. Their services include reservations, guest services, maintenance, and facility management, aimed at enhancing the overall visitor experience. Working with Basecamp Hospitality often means being part of a team that values sustainability, customer service, and a love for the outdoors.

What are the key skills and qualifications needed to thrive as a hospitality professional at Basecamp Hospitality, and why are they important?

To thrive in a hospitality role at Basecamp Hospitality, you need strong customer service skills, attention to detail, and experience in hospitality or tourism, often supported by relevant certifications such as food safety or hospitality management. Familiarity with reservation systems, point-of-sale (POS) software, and property management systems is typically required. Teamwork, problem-solving, and effective communication are standout soft skills in this environment. These skills ensure guests have a positive experience, operations run smoothly, and the company maintains its reputation for excellent service.

What are some typical challenges faced by employees working at Basecamp Hospitality, and how are they supported in overcoming these challenges?

Employees at Basecamp Hospitality often work in dynamic, outdoor-focused environments, which can pose challenges like adapting to changing weather conditions and managing high guest volumes during peak seasons. Team members are supported through thorough training in safety protocols, customer service, and teamwork. The company fosters a collaborative culture, with regular meetings and open communication to address concerns and share solutions. Employees can also access ongoing professional development opportunities to grow within the organization.

What is the difference between Basecamp Hospitality vs Hotel Front Desk Agent?

AspectBasecamp HospitalityHotel Front Desk Agent
CredentialsCustomer service experience, hospitality knowledgeCustomer service skills, hospitality experience, possibly certification
Work EnvironmentHotels, resorts, hospitality venuesHotel lobby, front desk, reception area
Employer & IndustryHospitality companies, hotel chainsHotels, resorts, lodging industry
Common Search/ComparisonYesYes

Basecamp Hospitality roles often involve managing guest experiences and hospitality services, while Hotel Front Desk Agents focus on guest check-in/out and front desk operations. Both positions require customer service skills and hospitality knowledge, but their daily tasks and responsibilities differ slightly based on their specific roles within the hospitality industry.

More about Basecamp Hospitality jobs
What job categories do people searching Basecamp Hospitality jobs look for? The top searched job categories for Basecamp Hospitality jobs are:
Basecamp Hospitality jobs near you
Infographic showing various Basecamp Hospitality job openings in the United States as of July 2026, with employment types broken down into 3% Locum Tenens, 18% As Needed, 28% Full Time, 10% Part Time, 38% Nights, and 3% Summer. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $57,716 per year, or $27.7 per hour.

Guest Services Manager

Borealis Basecamp

Fairbanks, AK • On-site

$5.6K/mo

Full-time

Medical, Dental, Vision, PTO

Posted 18 days ago

Job description

Benefits:
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Vision insurance

About Borealis Basecamp  
Borealis Basecamp is a northern lights-focused adventure resort in Fairbanks, AK. We are the premier winter destination in Alaska and provide a unique experience with sky-view igloos for viewing the aurora from the comfort of your bed.   
Borealis Basecamp is part of Stellar Collection, a group of leading travel and tourism companies in Alaska. All brands under Stellar Collection share a mission of creating lifelong memories. We are driven by a passion for sharing the wonder of Alaska with our guests and delivering outstanding customer experiences. We look for opportunities to exceed expectations and provide our guests with memories that they will tell their friends and family about and remember for the rest of their lives. 

Position Details 

Job Title: Guest Service Manager 
Location: Borealis Basecamp – Fairbanks, AK 
Department: Guest Services 
Reports To: General Manager 
Employment Type: Full-time Seasonal (Exempt) 
Start Date: August 1st, 2026 
End Date: April 30th, 2027 

Job Summary 

The Guest Service Manager is a seasonal, exempt position responsible for the day-to-day operations of the front-of-house and guest experience functions, including arrival and departure experiences, guest communication, reservation coordination, and service recovery. This position reports to General Manager leadership and is a key member of the leadership team. 
All team members at Borealis Basecamp are expected to maintain a team-first mindset, assist across departments when needed, and communicate confidently and professionally with guests from around the world. 

Key Responsibilities 

Guest Experience & Front Desk Operations 
  • Manage all aspects of the guest journey from pre-arrival communication through checkout 
  • Oversee front desk operations, ensuring warm, professional, and efficient guest interactions 
  • Ensure consistent delivery of Borealis Basecamp service standards and SOPs 
  • Coordinate with housekeeping, activities, and food & beverage teams to align on guest needs 
  • Identify and resolve guest concerns promptly, professionally, and in alignment with company standards 
  • Other duties as assigned 

Team Leadership 
  • Recruit, onboard, train, schedule, and supervise guest services staff 
  • Provide ongoing coaching, performance feedback, and corrective action as needed 
  • Maintain clear role definitions, job descriptions, and team organization 
  • Lead regular staff meetings and training sessions to reinforce service standards 
Reservation & Communications Management 
  • Coordinate reservations, special requests, and pre-arrival communications in partnership with the sales team 
  • Manage guest inquiries via phone, email, and in-person with accuracy and professionalism 
  • Maintain up-to-date knowledge of resort offerings, activities, packages, and policies 
  • Ensure accurate guest records and notes are maintained in reservation systems 

Service Recovery & Escalation 
  • Serve as the primary escalation point for guest concerns across all departments 
  • Address service failures with urgency, empathy, and creative problem-solving 
  • Follow up with guests post-resolution to ensure satisfaction 
  • Document and report recurring service issues to drive continuous improvement 

Inventory, Systems & Compliance 
  • Manage departmental supplies, printed materials, and guest amenity inventory 
  • Follow established ordering procedures and budget guidelines 
  • Maintain and utilize systems including: ADP, Flybook, MaintainX, and Microsoft Office Suite 
  • Track and maintain key performance indicators (KPIs) and department budget 

Capacity Planning & Department Operations 
  • Maintain appropriate staffing levels based on occupancy and operational demand 
  • Plan for seasonal fluctuations, group bookings, and special events 
  • Ensure consistent adherence to Borealis Basecamp policies and SOPs 

Qualifications 

  • Preferred 3+ years of supervisory or management experience in guest services, front desk operations, hospitality, or related roles 
  • Genuine passion for delivering exceptional guest experiences and creating memorable moments 
  • Proven ability to manage staff, schedules, and daily operations 
  • Excellent problem-solving, de-escalation, and decision-making skills 
  • Ability to maintain a professional, solution-oriented demeanor under pressure 
  • Strong communication, organizational, and interpersonal skills 
  • Ability to hold crucial conversations and manage performance issues 
  • Proficiency in Microsoft Office (Excel, Word, Teams) and reservation or hospitality management systems 
  • High school diploma or equivalent preferred; hospitality degree a plus 
  • Previous resort, hotel, or wilderness lodge guest services management experience preferred 
Physical Demands 

  • Ability to stand and walk for extended periods 
  • Ability to lift, carry, and move items up to 50 lbs 
  • Ability to work in a fast-paced environment with frequent activity 
  • Ability to navigate uneven terrain and outdoor/low-light conditions as needed 
  • Flexibility to work weekends, holidays, and varying schedules 
Compensation & Benefits 

Performance Bonus 
The Guest Service Manager is eligible for a semi-annual performance bonus of up to 10% annually of the manager's base salary: 
  • Up to 5% end-of-season 
  • Up to 5% end-of-year 
Bonus eligibility and amounts are determined at the discretion of Borealis Basecamp based on financial performance, achievement of goals, guest satisfaction scores, and operational metrics. Bonuses are paid following May 15 or December 15, respectively. 
Additional Benefits 
  • PTO (per company policy) 
  • Medical benefits 
  • Company phone and computer 
  • On-site meals through staff housing program 
  • Participation in Basecamp activities 
  • Last-minute stay in Basecamp accommodations – 2 per year 

Employee Housing 
Single occupancy room provided on-site at no cost. Amenities include shared common areas with TV, Wi-Fi, dining space, and an exercise area. Housing also includes shared private bathroom, laundry facilities, staff-prepared lunch and dinner, and a self-serve continental breakfast (oatmeal, cereal, fruit, etc.). 

Borealis Basecamp Core Values 
Safety  | Safety is our #1 priority. We do not compromise when it comes to ensuring the safety of our employees and guests.
Hospitality  | Hospitality is more than customer service; it's about building genuine connections that make guests feel valued and welcomed.
Continuous Improvement  | We strive to get better every day in everything we do.
Earn Trust  | We honor commitments, communicate openly and honestly, and treat each other with respect.
Teamwork  | We share responsibility—everyone contributes, and no task is beneath anyone. 
Pre-Employment Requirements 
Borealis Basecamp is committed to maintaining a safe and professional work environment. All offers of employment are contingent upon the successful completion of a background check conducted by a third-party provider. 
Employees may be subject to drug testing conducted by a third-party provider, including pre-employment, random, reasonable suspicion, and post-incident testing, in accordance with company policy and applicable law.