Basecamp Hospitality Jobs (NOW HIRING)

Benefits:

Dental insurance

Employee discounts

Health insurance

Vision insurance

About Borealis Basecamp

Borealis Basecamp is a northern lights-focused adventure resort in Fairbanks, AK. We are the premier winter destination in Alaska and provide a unique experience with sky-view igloos for viewing the aurora from the comfort of your bed.

Borealis Basecamp is part of Stellar Collection, a group of leading travel and tourism companies in Alaska. All brands under Stellar Collection share a mission of creating lifelong memories. We are driven by a passion for sharing the wonder of Alaska with our guests and delivering outstanding customer experiences. We look for opportunities to exceed expectations and provide our guests with memories that they will tell their friends and family about and remember for the rest of their lives.

Position Details

Job Title: Housekeeping & Laundry Manager

Location: Borealis Basecamp – Fairbanks, AK

Department: Housekeeping & Laundry

Reports To: General Manager

Employment Type: Full-time Seasonal (Exempt)

Start Date: August 1st, 2026

End Date: April 30th, 2027

Job Summary

The Housekeeping & Laundry Manager is a seasonal, exempt position responsible for the day-to-day operations of the housekeeping and laundry departments, including cleanliness standards, staff supervision, inventory management, and guest service support. This position reports to General Manager leadership and is a key member of the leadership team.

All team members at Borealis Basecamp are expected to maintain a team-first mindset, assist across departments when needed, and communicate confidently and professionally with guests from around the world.

Key Responsibilities

Operational Oversight

Manage day-to-day housekeeping and laundry operations across all guest accommodations

Ensure consistent execution of Borealis Basecamp cleaning standards and SOPs

Coordinate room turnaround, deep cleaning schedules, and readiness for arrivals

Support operational planning for high occupancy periods and group arrivals

Identify and resolve room-related issues in a timely manner

Other duties as assigned

Team Leadership

Recruit, onboard, train, schedule, and supervise housekeeping and laundry staff

Provide ongoing coaching, performance feedback, and corrective action as needed

Maintain clear role definitions, job descriptions, and team organization

Lead regular staff meetings and training sessions to reinforce standards

Laundry Operations & Environmental Standards

Maintain high standards for all linens used in guest accommodations

Oversee laundry processes, ensuring efficiency and quality control

Ensure use of environmentally responsible products and practices

Manage linen lifecycle, including replacement, waste reduction, and inventory control

Guest Experience & Escalation

Serve as the primary escalation point for housekeeping-related guest concerns

Address guest issues promptly, professionally, and in alignment with company standards

Ensure guest accommodations consistently meet cleanliness and presentation expectations

Inventory, Systems & Compliance

Manage departmental inventory, ordering, and supply levels

Follow established ordering procedures and budget guidelines

Maintain and utilize systems including: ADP, Flybook, MaintainX, and Microsoft Office Suite

Track and maintain key performance indicators (KPIs) and department budget

Capacity Planning & Department Operations

Maintain appropriate staffing levels based on occupancy and operational demand

Plan for seasonal fluctuations and group bookings

Ensure consistent adherence to Borealis Basecamp policies and SOPs

Qualifications

Minimum 3-5 years of supervisory or management experience in housekeeping, hospitality, or related operations

Strong attention to detail and commitment to cleanliness standards

Proven ability to manage staff, schedules, and daily operations

Excellent problem-solving and decision-making skills

Ability to maintain a professional, solution-oriented demeanor

Strong communication and organizational skills

Ability to hold crucial conversations and manage performance issues

Proficiency in Microsoft Office (Excel, Word, Teams) and operational systems

High school diploma or equivalent preferred

Previous hospitality or housekeeping management experience required

Physical Demands

Ability to stand and walk for extended periods

Ability to lift, carry, and move items up to 50 lbs

Ability to work in a fast-paced environment with frequent activity

Ability to navigate uneven terrain and outdoor/low-light conditions as needed

Flexibility to work weekends, holidays, and varying schedules

Compensation & Benefits

Performance Bonus

The Housekeeping & Laundry Manager is eligible for a semi-annual performance bonus of up to 10% annually of the manager's base salary:

Up to 5% end-of-season

Up to 5% end-of-year

Bonus eligibility and amounts are determined at the discretion of Borealis Basecamp based on financial performance, achievement of goals, and operational metrics. Bonuses are paid following May 15 or December 15, respectively.

Additional Benefits

PTO (per company policy)

Medical benefits

Company phone and computer

On-site meals through staff housing program

Participation in Basecamp activities

Last-minute stay in Basecamp accommodations – 2 per year

Employee Housing

Single occupancy room provided on-site. Amenities include shared common areas with TV, Wi-Fi, dining space, and an exercise area. Housing also includes shared private bathroom, laundry facilities, staff-prepared lunch and dinner, and a self-serve continental breakfast (oatmeal, cereal, fruit, etc.).

Borealis Basecamp Core Values

Safety – Safety is our #1 priority. We do not compromise when it comes to ensuring the safety of our employees and guests.

Hospitality – Hospitality is more than customer service; it's about building genuine connections that make guests feel valued and welcomed.

Continuous Improvement – We strive to get better every day in everything we do.

Earn Trust – We honor commitments, communicate openly and honestly, and treat each other with respect.

Teamwork – We share responsibility—everyone contributes, and no task is beneath anyone.

Pre-Employment Requirements

Borealis Basecamp is committed to maintaining a safe and professional work environment. All offers of employment are contingent upon the successful completion of a background check conducted by a third-party provider.

Employees may be subject to drug testing conducted by a third-party provider, including pre-employment, random, reasonable suspicion, and post-incident testing, in accordance with company policy and applicable law.