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Night Shift Chat Agent Jobs in Reston, VA (NOW HIRING)

Westin Washington Dulles Airport

Night Auditor

Herndon, VA · On-site

$15.50 - $20.50/hr

Night Auditor The purpose of the Night Auditor is to audit all accounts to ensure they are in balance, and prepare final reports for management; acts as the third shift Front Desk Agent ensuring ...

Westin Washington Dulles Airport

Night Auditor

Herndon, VA · On-site

$15.50 - $20.50/hr

The purpose of the Night Auditor is to audit all accounts to ensure they are in balance, and prepare final reports for management; acts as the third shift Front Desk Agent ensuring maximum room ...

Marriott North Charleston

Night Auditor

Herndon, VA · On-site

$15.50 - $20.50/hr

The purpose of the Night Auditor is to audit all accounts to ensure they are in balance, and prepare final reports for management; acts as the third shift Front Desk Agent ensuring maximum room ...

AccorHotel

Royal Service Agent

Washington, DC · On-site

$19.25 - $24/hr

The Royal Service Agent's primary responsibility is to serve as a communication liaison for guests ... Ensure that the handover shift is smooth and complete, especially for the night shift. * Comply ...

FAIRMONT

Royal Service Agent

Washington, DC

$19.25 - $24/hr

The Royal Service Agent's primary responsibility is to serve as a communication liaison for guests ... Ensure that the handover shift is smooth and complete, especially for the night shift. * Comply ...

AccorHotel

Royal Service Agent

Washington, DC · On-site

$19.25 - $24/hr

The Royal Service Agent's primary responsibility is to serve as a communication liaison for guests ... Ensure that the handover shift is smooth and complete, especially for the night shift. * Comply ...

Visionary Solutions LLC

NOC Technician

Herndon, VA · On-site

Monitor helpdesk channels, such as phones, email, and web chat, for maximum efficiency and ... Night Shift: 10:00 pm - 8:00 am Physical Requirements: The work is performed in an office ...

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Night Shift Chat Agent information

What is a night shift chat agent?

A Night Shift Chat Agent is responsible for handling customer inquiries, providing support, and resolving issues through live chat during nighttime hours. This role involves responding to customer messages promptly, assisting with troubleshooting, and ensuring a positive customer experience. Strong communication skills, multitasking, and the ability to work independently are essential for success in this position.

What are the key skills and qualifications needed to thrive as a night shift chat agent?

To thrive as a Night Shift Chat Agent, you need strong written communication skills, attention to detail, and the ability to multitask, often supported by a high school diploma or equivalent. Familiarity with customer service software, live chat platforms, and ticketing systems such as Zendesk or Salesforce is typically required. Excellent problem-solving abilities, patience, and the capacity to remain calm under pressure will help you stand out in this position. These skills and qualities are vital to providing efficient, high-quality support to customers during off-hours when supervision and resources may be more limited.

What challenges should I expect when working as a night shift chat agent?

As a Night Shift Chat Agent, you may encounter challenges such as managing customer inquiries independently with less immediate supervision, staying alert and focused during late hours, and effectively handling multiple chats at once. The role often requires quick thinking to resolve customer issues on the spot and strong self-motivation to maintain productivity overnight. You'll also need to communicate efficiently with teammates across shifts to ensure smooth handovers and consistent service. Despite these challenges, the position typically offers a quieter environment and valuable experience in customer support, making it an excellent stepping stone for advancement within the company.

How do you become a night shift chat agent?

To become a night shift chat agent, candidates typically need strong communication skills, computer literacy, and the ability to work independently during overnight hours. Employers may require prior customer service experience and familiarity with chat support tools or software. Applying through company career portals or job boards and highlighting relevant skills can help secure such roles.

What job categories do people searching Night Shift Chat Agent jobs in Reston, VA look for?

The top searched job categories for Night Shift Chat Agent jobs in Reston, VA are:

What cities near Reston, VA are hiring for Night Shift Chat Agent jobs?

Cities near Reston, VA with the most Night Shift Chat Agent job openings:

Night Shift Chat Agent jobs near you
Infographic showing various Night Shift Chat Agent job openings in Reston, VA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 19% Part Time, 4% Contract, and 2% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Night Auditor

Herndon, VA • On-site

Westin Washington Dulles Airport
See more jobs at Westin Washington Dulles Airportexternal

$15.50 - $20.50/hr

Other

Re-posted 2 days ago

Job description

Night Auditor

The purpose of the Night Auditor is to audit all accounts to ensure they are in balance, and prepare final reports for management; acts as the third shift Front Desk Agent ensuring maximum room revenues and guest satisfaction, in line with Auro Hotels' standards.

Essential Job Functions

  • Assists all guests in a sincere and courteous manner
  • Registers and processes guests promptly upon arrival and departure, to ensure guest satisfaction.
  • Verifies that all charges to guest accounts made during the day are correct, and posts room charges for that day so that all guest accounts are current and in balance by 6:00 a.m. the following morning or by the Brand Standard's designated time.
  • Demonstrates a working knowledge of all services and facilities of the hotel, as well as the local area, and effectively assists guests.
  • Completes all credit card transmittal's, direct bills, and no show billings for the day. Prepares all daily, monthly and yearly reports required by the property.
  • Demonstrates the use of sales techniques to effectively sell the property, maximizing occupancy and average rate.
  • Receives and processes telephone and walk-in reservations accurately ensuring guest satisfaction.
  • Professionally and competently operates the telephone system according Auro Hotels and Brand standards Acts as manager on duty in the absence of the General Manager.
  • Understands and applies all hotel safety and security procedures to maintain a secure and safe environment for associates and guests.
  • Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so that prompt corrective action can be taken.
  • Responsible for check-in, checkout, selling skills, computer operation, telephones, tasks at the front desk

Experience/Education

High School Diploma and 2-3 years' relevant experience required

Must have previous experience in Hotel Night Audit and working an Overnight shift

Experience working for Marriott Hotels a plus

Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.

Qualifications

Education

High School or better.

Experience

1 year: Hotel/ Hospitality

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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