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Nice Contact Center Engineer Jobs (NOW HIRING)

Contact Center Engineer

New York, NY ยท On-site

$50 - $65/hr

Contact Center Support Engineer - Five9 Location: New York, NY (Hybrid - 2 Days Onsite) Duration: Contract-to-Hire Overview Join a dynamic support team responsible for maintaining and optimizing a ...

Cloud Contact Center Engineer

Lansing, MI ยท On-site

$56.50 - $75.50/hr

... contact center solutions. Specifics below: * Confident in a client facing role and possess the ... Manage NICE BU and provide Subject Matter Expertise (SME) input into solution design, and ...

NICE CXone Migrations--Contact Center C2H role Remote This is a Senior I O engineer position focused on CXone migrations and support. We are building a team to take over all NICE CXone migrations ...

Strong background in contact center platforms and tools (e.g., NICE, Dialpad, Five9); working ... A successful engineer manages the full technical lifecycle of a project, from requirements analysis ...

Job Title: Network Engineer Job Location: Denver - Colorado Job Type: Contract to Hire ... NICE Contact Center,F5 Load Balancer,CUCM,GCP Infra Services

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Nice Contact Center Engineer information

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$95K

$154.2K

$168.5K

How much do nice contact center engineer jobs pay per year?

As of Sep 10, 2026, the average yearly pay for nice contact center engineer in the United States is $154,224.00, according to ZipRecruiter salary data. Most workers in this role earn between $143,000.00 and $167,000.00 per year, depending on experience, location, and employer.

What are popular job titles related to Nice Contact Center Engineer jobs?

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Infographic showing various Nice Contact Center Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 17% Part Time, 1% Temporary, and 5% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $154,224 per year, or $74.1 per hour.

Contact Center Engineer

New York, NY โ€ข On-site

INA Solution Inc
Recruiting and Staffing Servicesย โ€ขย 11 - 50 employees

$50 - $65/hr

Contractor

Re-posted 20 days ago


Job description

Contact Center Support Engineer – Five9
Location: New York, NY (Hybrid – 2 Days Onsite)
Duration: Contract-to-Hire
 
Overview
Join a dynamic support team responsible for maintaining and optimizing a cloud-based contact center environment. This role focuses on ensuring seamless voice operations, resolving telephony issues, and supporting business users through efficient incident resolution and platform administration.
 
What You'll Do
Provide technical support for Five9 or comparable cloud contact center solutions.
Investigate and resolve issues related to SIP, VoIP, IVR, call routing, dial plans, queues, and campaigns.
Monitor platform health, troubleshoot voice quality concerns, and ensure system reliability.
Respond to production incidents, perform root cause analysis, and restore services quickly.
Partner with cross-functional teams to maintain and improve contact center operations.
 
What We're Looking For
3–5+ years of experience supporting Five9 or another cloud-based IVR/contact center platform.
Strong understanding of SIP/VoIP technologies and contact center call flows.
Hands-on experience with IVR configuration, routing strategies, dial plans, queues, and campaigns.
Background supporting enterprise voice environments with a focus on uptime and service availability.
Strong analytical, troubleshooting, and customer support skills with the ability to manage multiple priorities.