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Ng911 Jobs (NOW HIRING)

Motorola

Sr. Systems Engineer

Allen, TX · On-site

$90K - $100K/yr

We are seeking a Sr. Systems Engineer to serve as a high-level technical escalation point for our Next-Generation 911 (NG911) call-taking and dispatching solutions. In this US-based remote role, you ...

Motorola Solutions

$110K - $120K/yr

By leading Next Generation 911 (NG911) deployments, you will enable the essential collaboration between public safety agencies, defense, and enterprises that is vital to "Solving for safer". We ...

Motorola

$100K - $110K/yr

By leading Next Generation 911 (NG911) deployments, you will enable the essential collaboration between public safety agencies, defense, and enterprises that is vital to "Solving for safer". We ...

Atos

SD · On-site

Monitor emerging technologies (NG911, IP-based routing, GIS integration) and integrate them into product strategy. Product Management * Own end-to-end product lifecycle processes, including: * Market ...

Cobb County Government

Deputy Director, E-911

Marietta, GA · On-site

$92K - $152K/yr

Advanced Technology (NG911/emergency services IP Network (ESInet), location services). Ensure interoperability, cybersecurity, redundancy/continuity, testing/acceptance, vendor/contract management ...

Cobb County, GA

Deputy Director, E-911

Marietta, GA · On-site

$92K - $152K/yr

Advanced Technology (NG911/emergency services IP Network (ESInet), location services). Ensure interoperability, cybersecurity, redundancy/continuity, testing/acceptance, vendor/contract management ...

Whidbey Telecom

VOICE ENGINEER

Langley, WA

Support E911, NG911, and emergency services connectivity. * Participate in STIR/SHAKEN, robocall mitigation, fraud prevention, and regulatory compliance initiatives. * Investigate and resolve complex ...

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Ng911 information

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$39K

$84.5K

$164.5K

How much do ng911 jobs pay per year?

As of Sep 13, 2026, the average yearly pay for ng911 in the United States is $84,459.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,500.00 and $101,000.00 per year, depending on experience, location, and employer.

What is NG911?

NG911, or Next Generation 911, refers to an updated emergency communications system designed to replace the traditional 911 infrastructure. NG911 enables the public to send voice, text messages, photos, and videos to 911 call centers, enhancing emergency response capabilities. It uses modern internet-based technologies to improve call routing, location accuracy, and interoperability between agencies. This system supports a faster, more reliable, and flexible way for people to reach emergency services, especially as communication habits evolve.

What are the key skills and qualifications needed to thrive as an NG911 specialist?

To thrive as an NG911 Specialist, you need a solid background in emergency communications systems, networking, and IT, often supported by relevant certifications such as CompTIA Network+ or APCO/NENA training. Familiarity with IP-based telephony, GIS mapping systems, and CAD (Computer-Aided Dispatch) software is typically required. Strong problem-solving skills, adaptability, and effective communication are crucial soft skills for managing technical issues and collaborating with public safety teams. These skills ensure reliable, efficient emergency response operations as 911 systems transition to digital, data-driven platforms.

What are common challenges faced by NG911 professionals when implementing new emergency communication systems?

NG911 professionals often encounter challenges related to integrating new digital technologies with legacy 911 infrastructure, ensuring system interoperability, and maintaining cybersecurity standards. Additionally, coordinating with multiple agencies and stakeholders to standardize protocols can be complex. Staying up to date with evolving regulations and training dispatch staff on new systems are also key parts of the role, requiring adaptability and strong project management skills.

What is the difference between Ng911 vs Emergency Communications Dispatcher?

AspectNg911Emergency Communications Dispatcher
Required CredentialsNG911 certification, technical knowledge of IP-based systemsEmergency dispatch training, certification in emergency communication
Work EnvironmentTechnical, IT-focused environment, often in control centersPublic safety centers, call-taking environment
Employer & IndustryPublic safety agencies, emergency communication providersPolice, fire, EMS agencies
Common Search & ComparisonYesYes

Ng911 specialists focus on managing Next Generation 911 systems, including technical setup and maintenance, while Emergency Communications Dispatchers handle emergency calls and coordinate response teams. Both roles are vital in public safety but differ in technical versus operational focus.

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Ng911 jobs near you
Infographic showing various Ng911 job openings in the United States as of September 2026, with employment types broken down into 94% Full Time, 1% Part Time, and 5% Contract. Highlights an 68% Physical, 4% Hybrid, and 28% Remote job distribution, with an average salary of $84,459 per year, or $40.6 per hour.

Sr. Systems Engineer

Allen, TX • On-site

Motorola
Technology, Communication and Media • 10K+ employees
Learn more about Motorolaexternal

$90K - $100K/yr

Full-time

Medical, Dental, Retirement

Re-posted 12 days ago

Key responsibilities

  • Provide Tier 4 technical support and escalate resolution for hardware, software, and network configuration issues within NG911 Call Taking and Dispatching solutions

  • Dissect complex system architectures, server infrastructure, and database layers to troubleshoot, replicate, and resolve critical incidents

  • Interface with Product Development and Technical Services to test, validate, and deploy new technologies, components, and software upgrades

Motorola Solutions rating

8.7

Company rating: 8.7 out of 10

Based on 40 frontline employees who took The Breakroom Quiz

Job description

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.


Department OverviewAt Motorola Solutions, safety and security are at the heart of everything we do. We build and connect technologies to help protect people, property, and places, enabling the collaboration between public safety agencies, defense, and enterprises that is critical for a proactive approach to safety and security. Our team provides Tier 4 technical escalation support for mission-critical emergency response systems, playing a vital role in our commitment to "Solving for safer".
Job Description

We are seeking a Sr. Systems Engineer to serve as a high-level technical escalation point for our Next-Generation 911 (NG911) call-taking and dispatching solutions. In this US-based remote role, you will diagnose and resolve complex system architecture, networking, and telephony issues that impact public safety operations.

We believe that everything starts with our people. As part of a close-knit engineering team, you will collaborate with Product Development and Field Services to validate emerging technologies, maintain lab configurations, and optimize system reliability. A Bachelor's degree or equivalent practical experience in technical support, system engineering, or public safety operations is welcomed.

Key Responsibilities:

System Operations & Technical Support

  • Provide Tier 4 technical support and escalation resolution for hardware, software, and network configuration issues within NG911 Call Taking and Dispatching solutions

  • Dissect complex system architectures, server infrastructure, and database layers to troubleshoot, replicate, and resolve critical incidents

  • Manage and resolve complex trouble tickets efficiently within service management tools, maintaining clear communication with customers and technical leadership

Technology Integration & Validation

  • Interface directly with Product Development and Technical Services to test, validate, and deploy future technologies, components, and software upgrades

  • Maintain individual product configurations in the technical support laboratory to support troubleshooting, documentation, and beta testing

  • Create Site Specific Method of Procedures (MOPs) and comprehensive technical workflow documentation to enhance operational standards

Cross-Functional Collaboration & Training

  • Deliver corporate-level technical training and knowledge transfer to customer support centers and field service technicians

  • Participate in the on-call rotation and work variable shifts as dictated by emergency public safety customer needs

  • Travel to customer sites when needed to fulfill onsite engineering support during staff absences or training shifts

Job Requirements:

Technical Expertise

  • Fluent English Communication to effectively convey complex technical details in written and oral formats

  • Operating Systems expertise in installing, configuring, and troubleshooting Windows Server 2008/2012, Windows 7/10, and Linux/UNIX environments

  • Networking & Infrastructure experience with LAN/WAN troubleshooting, Cisco CCNA concepts, Windows Domain architecture, and Active Directory integration

  • Telephony Systems knowledge covering Analog/Digital telephony, VoIP applications, PBX (Asterisk or similar), SS7, routing, and geo-spatial routing

  • Hardware & Systems troubleshooting experience spanning Dell/HP servers, desktop hardware, GIS, and database integrations

Professional Experience

  • Problem Solving under pressure while maintaining structured, effective communication with emergency response customers and executive leadership

  • Customer Relationship Management to build trust and deliver technical mentorship to external stakeholders and field personnel

  • Team Mentorship to support Technical Services operations, interview prospective engineering candidates, and assist with daily operational assignments

Preferred Qualifications

  • Microsoft MCSE or Cisco CCNA certifications

  • Direct experience supporting NG911 Call Taking or Dispatching solutions

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers

Target Base Salary Range:$90,000- $100,000

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.


Basic Requirements

  • Bachelor's degree in a related field OR 5+ years of technical support experience

  • Must be able to obtain background clearance as required by government customer

  • Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.


Travel RequirementsUnder 10%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

Our U.S.Benefitsinclude:

  • Incentive Bonus Plans

  • Medical, Dental, Visionbenefits

  • 401K with Company Match

  • 10 Paid Holidays

  • GenerousPaidTime Off Packages

  • Employee Stock Purchase Plan

  • PaidParental & Family Leave

  • and more!


EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete thisReasonable Accommodations Formso we can assist you.

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About Motorola Solutions

Sourced by ZipRecruiter

At Motorola Solutions, we believe that everything starts with safety. It's the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class. As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways. At Motorola Solutions, we're ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.

Industry

Technology, communication and media

Company size

10,000+ Employees

Headquarters location

Chicago, IL, US

Year founded

1928

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