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Ng911 Jobs (NOW HIRING)

Atos

PRE-SALES ENGINEER

SD · On-site +1

Lead NG911 Engineer / Architect Location: United States (Remote / Hybrid) Employment Type: Fulltime Business Line: Public Safety & Critical Communications About the Role At Atos, we design and ...

Atos

SD · On-site

$65 - $78.50/hr

Head of NG911 Call-Handling Software Architecture (GEMMA) --- Job Summary: The Head of NG911 Call-Handling Software Architecture is responsible for leading the end-to-end architectural strategy ...

Minnehaha County

GIS COORDINATOR

Wabasha, MN · On-site

... NG911 compliance Coordinate rural addressing, per ordinance #73; assign new addresses; maintain address points; coordinate with emergency services Maintain NG911 datasets; validate against MNGeo ...

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Ng911 information

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$39K

$84.5K

$164.5K

How much do ng911 jobs pay per year?

As of Jun 10, 2026, the average yearly pay for ng911 in the United States is $84,459.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,500.00 and $101,000.00 per year, depending on experience, location, and employer.

What is the difference between Ng911 vs Emergency Communications Dispatcher?

AspectNg911Emergency Communications Dispatcher
Required CredentialsNG911 certification, technical knowledge of IP-based systemsEmergency dispatch training, certification in emergency communication
Work EnvironmentTechnical, IT-focused environment, often in control centersPublic safety centers, call-taking environment
Employer & IndustryPublic safety agencies, emergency communication providersPolice, fire, EMS agencies
Common Search & ComparisonYesYes

Ng911 specialists focus on managing Next Generation 911 systems, including technical setup and maintenance, while Emergency Communications Dispatchers handle emergency calls and coordinate response teams. Both roles are vital in public safety but differ in technical versus operational focus.

What are some common challenges faced by NG911 professionals when implementing new emergency communication systems?

NG911 professionals often encounter challenges related to integrating new digital technologies with legacy 911 infrastructure, ensuring system interoperability, and maintaining cybersecurity standards. Additionally, coordinating with multiple agencies and stakeholders to standardize protocols can be complex. Staying up to date with evolving regulations and training dispatch staff on new systems are also key parts of the role, requiring adaptability and strong project management skills.

What are the key skills and qualifications needed to thrive as an NG911 (Next Generation 911) Specialist, and why are they important?

To thrive as an NG911 Specialist, you need a solid background in emergency communications systems, networking, and IT, often supported by relevant certifications such as CompTIA Network+ or APCO/NENA training. Familiarity with IP-based telephony, GIS mapping systems, and CAD (Computer-Aided Dispatch) software is typically required. Strong problem-solving skills, adaptability, and effective communication are crucial soft skills for managing technical issues and collaborating with public safety teams. These skills ensure reliable, efficient emergency response operations as 911 systems transition to digital, data-driven platforms.

What is NG911?

NG911, or Next Generation 911, refers to an updated emergency communications system designed to replace the traditional 911 infrastructure. NG911 enables the public to send voice, text messages, photos, and videos to 911 call centers, enhancing emergency response capabilities. It uses modern internet-based technologies to improve call routing, location accuracy, and interoperability between agencies. This system supports a faster, more reliable, and flexible way for people to reach emergency services, especially as communication habits evolve.
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Ng911 jobs near you

NG911 Network Engineer

Princeton IT Services

New York, NY • On-site

Contractor

Posted 19 days ago

Job description

Job Title: NG911 Network Engineer

Location: 2 MTC Newyork

Position Overview

We are seeking a highly experienced NG911 Network Engineer to support the design, implementation, and management of network architecture for a Next Generation 9-1-1 (NG911) call-taking and dispatch environment. The ideal candidate will bring deep expertise in network design, routing and switching, and telephony systems, with the ability to collaborate across vendors, project teams, and IT services.

Key Responsibilities

  • Evaluate and recommend network architecture solutions based on performance, stability, availability, scalability, and cost-efficiency to support NG911 applications and users.
  • Design and maintain network topologies that meet operational and growth requirements of a 9-1-1 call-taking and dispatch environment.
  • Work closely with vendors and project managers to develop, review, and update network architecture standards.
  • Collaborate with internal teams to establish and advise on network infrastructure policies, procedures, and best practices.
  • Support system lifecycle management in coordination with IT Services, including asset configuration, network security, and compliance.
  • Lead requirements management activities, including requirements elicitation, documentation, validation, and verification.
  • Troubleshoot complex network issues and provide root cause analysis and resolution.
  • Maintain accurate and comprehensive network documentation and performance reports.

Mandatory Skills & Experience

  • Minimum 12 years of hands-on experience at a senior level as a network or audio/telephony systems SME.
  • Strong expertise in network design and architecture, including topology design and scalability planning.
  • In-depth knowledge of routing and switching, including:
    • Routing protocols: OSPF, EIGRP, BGP
    • Switching technologies: VLANs, STP
  • Advanced understanding of TCP/IP protocols, including:
    • Subnetting and IP addressing
    • IPv4 and IPv6 implementation
  • Proven experience in network troubleshooting, using tools such as ping, traceroute, and network analyzers.
  • Strong knowledge of network protocols and standards, including Ethernet technologies.
  • Experience creating and maintaining network documentation and generating performance and incident reports.

Desirable Skills & Experience

  • Experience working in NG911, public safety, or mission-critical environments.
  • Strong collaboration skills with cross-functional technical and business teams.
  • Ability to communicate complex technical concepts clearly to non-technical stakeholders.
  • High learning agility with the ability to quickly adopt new technologies and methodologies.

Preferred Qualifications

  • Prior experience supporting large-scale, high-availability network environments.
  • Exposure to security best practices for enterprise and public safety networks.