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Ng911 Jobs (NOW HIRING)

E-talentnetwork

NG911 Administrative Specialist

Raleigh, NC · On-site

$45K - $61K/yr

NG911 Administrative Specialist Key Responsibilities: * Provide daily administrative support to NMAC Manager and Program Manager/Network Engineer, including scheduling, documentation, file management ...

InstantServe LLC

NG911 Administrative Specialist

Raleigh, NC · On-site

$45K - $61K/yr

The NG911 Administrative Specialist will provide administrative and organizational support to NMAC leadership as outlined in the State 911 Plan and assist the Finance Director with AR/AP related to ...

InstantServe LLC

NG911 Administrative Specialist

Raleigh, NC · On-site

$45K - $61K/yr

The NG911 Administrative Specialist will provide administrative and organizational support to NMAC leadership as outlined in the State 911 Plan and assist the Finance Director with AR/AP related to ...

Deploy Alloy

NG911 Addressing Authority

Birmingham, AL · On-site

NG911 Addressing Authority Hoover, Alabama, United States $ 65,000.00 - 69,999.00 (US Dollar) Position Type: Full-Time About Us With 15+ years of experience in the telecommunications industry, we ...

New

CYNET SYSTEMS

NG911 Administrative Specialist

Raleigh, NC · On-site

$30 - $32/hr

Help monitor administrative components of NG911 projects and initiatives. * Contribute to process improvements that enhance efficiency, organization, and service continuity. * Collaborate with staff ...

E-talentnetwork

NG911 Administrative Specialist

$47K - $64K/yr

Help monitor administrative components of NG911 projects and initiatives. * Contribute to process improvements that enhance efficiency, organization, and service continuity. * Collaborate with staff ...

Cynet Systems

NG911 Administrative Specialist

Raleigh, NC · On-site

$45K - $61K/yr

Help monitor administrative components of NG911 projects and initiatives. * Contribute to process improvements that enhance efficiency, organization, and service continuity. * Collaborate with staff ...

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Ng911 information

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$39K

$84.5K

$164.5K

How much do ng911 jobs pay per year?

As of Jul 5, 2026, the average yearly pay for ng911 in the United States is $84,459.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,500.00 and $101,000.00 per year, depending on experience, location, and employer.

What is the difference between Ng911 vs Emergency Communications Dispatcher?

AspectNg911Emergency Communications Dispatcher
Required CredentialsNG911 certification, technical knowledge of IP-based systemsEmergency dispatch training, certification in emergency communication
Work EnvironmentTechnical, IT-focused environment, often in control centersPublic safety centers, call-taking environment
Employer & IndustryPublic safety agencies, emergency communication providersPolice, fire, EMS agencies
Common Search & ComparisonYesYes

Ng911 specialists focus on managing Next Generation 911 systems, including technical setup and maintenance, while Emergency Communications Dispatchers handle emergency calls and coordinate response teams. Both roles are vital in public safety but differ in technical versus operational focus.

What are some common challenges faced by NG911 professionals when implementing new emergency communication systems?

NG911 professionals often encounter challenges related to integrating new digital technologies with legacy 911 infrastructure, ensuring system interoperability, and maintaining cybersecurity standards. Additionally, coordinating with multiple agencies and stakeholders to standardize protocols can be complex. Staying up to date with evolving regulations and training dispatch staff on new systems are also key parts of the role, requiring adaptability and strong project management skills.

What are the key skills and qualifications needed to thrive as an NG911 (Next Generation 911) Specialist, and why are they important?

To thrive as an NG911 Specialist, you need a solid background in emergency communications systems, networking, and IT, often supported by relevant certifications such as CompTIA Network+ or APCO/NENA training. Familiarity with IP-based telephony, GIS mapping systems, and CAD (Computer-Aided Dispatch) software is typically required. Strong problem-solving skills, adaptability, and effective communication are crucial soft skills for managing technical issues and collaborating with public safety teams. These skills ensure reliable, efficient emergency response operations as 911 systems transition to digital, data-driven platforms.

What is NG911?

NG911, or Next Generation 911, refers to an updated emergency communications system designed to replace the traditional 911 infrastructure. NG911 enables the public to send voice, text messages, photos, and videos to 911 call centers, enhancing emergency response capabilities. It uses modern internet-based technologies to improve call routing, location accuracy, and interoperability between agencies. This system supports a faster, more reliable, and flexible way for people to reach emergency services, especially as communication habits evolve.
More about Ng911 jobs
What cities are hiring for Ng911 jobs? Cities with the most Ng911 job openings:
What states have the most Ng911 jobs? States with the most job openings for Ng911 jobs include:
What job categories do people searching Ng911 jobs look for? The top searched job categories for Ng911 jobs are:
Ng911 jobs near you
Infographic showing various Ng911 job openings in the United States as of June 2026, with employment types broken down into 3% As Needed, 89% Full Time, 1% Part Time, 4% Contract, and 3% Nights. Highlights an 88% Physical, and 12% Remote job distribution, with an average salary of $84,459 per year, or $40.6 per hour.
NCDIT - NG911 Administrative Specialist

NCDIT - NG911 Administrative Specialist

InstantServe LLC

Raleigh, NC • On-site

$45K - $61K/yr

Full-time

Posted 2 days ago

Job description

The NG911 Administrative Specialist will provide administrative and organizational support to NMAC leadership as outlined in the State 911 Plan and assist the Finance Director with AR/AP related to the 911 surcharge.
Job Description: NG911Administrative Specialist
Position Title: NG911Administrative Specialist
Division: North Carolina 911 Board - Network Monitoringand Assistance Center (NMAC)
Position Overview:
The NG911 AdministrativeSpecialist provides essential administrative, financial, and organizationalsupport to the NMAC leadership in alignment with the State 911 Plan. This rolesupports the operational success of the statewide NG911 initiative as the NMACoversees the production phase of more than 124 PSAPs utilizing ESInet services.The NG 911 Administrative Specialist ensures efficient coordination,documentation, and continuity of operations between the NMAC Leadership andPSAPs while supporting the collection of the ($$) related to the collectionof the 911 surcharge.
Key Responsibilities:
Administrative Support
  • Provide daily administrative support to NMAC Manager and Program Manager/Network Engineer, including scheduling, documentation, file management, P-care reconciliation, travel arrangement and calendar management.
  • Maintain organized records and ensure administrative compliance with the State 911 Plan.
  • Assist in preparing reports, correspondence, briefing materials, and presentations and MOUs.
  • Support coordination of internal and external meetings, workshops, and PSAP-related engagements.

Operational Coordination
  • Assist with tracking project milestones, follow-ups, and operational tasks required for statewide ESInet and NG911 support.

Financial Support
  • Assist the Financial Analyst to the Board with accounting responsibilities specific to the 911 surcharge fee collection.
  • Support accounts payable tasks as assigned, including processing invoices, tracking expenditures, and ensuring adherence to fiscal policies.
  • Maintain financial documentation and organize revenue/expense records related to NG911 operations.

Program & Process Support
  • Help monitor administrative components of NG911 projects and initiatives.
  • Contribute to process improvements that enhance efficiency, organization, and service continuity.
  • Collaborate with staff and stakeholders to maintain consistency with standards established by the State 911 Board.

Required Skills &Qualifications
  • Strong administrative, organizational, and documentation skills.
  • Proficiency in Microsoft Office 365 and collaboration tools (Teams, SharePoint, Excel, Word).
  • Effective written and verbal communication abilities.
  • Ability to manage multiple priorities in a fast-paced, service-oriented environment.
  • Strong attention to detail and ability to maintain accurate financial and operational records.

Preferred Qualifications
  • Experience supporting government, public safety, or emergency communications programs.
  • Familiarity with NG911, ESInet, or PSAP operations.
  • Background in accounts receivable/accounts payable or financial tracking.

Working Conditions
  • In person environment within the NC 911 Board at 3900 Wake Forest Road, Raleigh
  • Occasional coordination with statewide PSAPs and external partners.
  • Role may require assisting during critical operations or escalations.

Impact of the Position
This role is critical to ensuring seamless administrative, financial, and operational support for the NG911 program. By enabling structured coordination between the NMAC and PSAPs, the NG911 Administrative Specialist directly contributes to the reliability and efficiency.
Required/Desired Skills
SkillRequired /DesiredAmountof ExperienceAdministrative & Organizational Skills - scheduling, calendar management, file management, documentation, and records maintenanceRequired3YearsMicrosoft Office 365 Proficiency - specifically Teams, SharePoint, Excel, and WordRequired3YearsProject & Task Tracking - monitoring project milestones, follow-ups, and operational tasksRequired3YearsMulti-Priority Management - handling concurrent administrative, financial, and operational responsibilities in a fast-paced environmentRequired3YearsProcess Improvement - identifying and contributing to efficiency and organization enhancementsRequired3YearsStakeholder Collaboration - working with staff, board members, and external partners to maintain program consistencyRequired3YearsFamiliarity with NG911, ESInet, or PSAP operations.Highly desired0
Questions
No.QuestionQuestion1Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you agree to this requirement?Question2All work must be completed on-site. Do you agree to this requirement?Question3What is your candidate's email address?Question4How soon can your candidate start if selected for this opportunity?Question5Vendors are encouraged to submit candidates that are available for the duration of the assignment. Do you anticipate your candidate being able to work until the proposed end date listed on this VectorVMS req?Question6Vendors must disclose to the agency if the candidate will be subcontracted at the time of submission. Is your candidate an employee of your company or a subcontractor? Please be sure to notify a CAI Account Manager if your candidate's employee status changes.Question7Vendors must notify the agency if any portion of the requirements listed in this task order will be outsourced to other countries. Do you anticipate outsourcing any work being done for this assignment to another country?Question8Candidates submitted above the hourly Vendor Rate of $$ may not be considered for this assignment. Do you agree to this requirement?Question9Payment for all approved hours will be paid at the straight hourly rate regardless of the total hours worked by the engaged resource. It is the responsibility of the Vendor to adhere to any applicable compensation laws including payment for overtime hours. Do you agree to this requirement?Question10Have you thoroughly validated, and attest to the accuracy of, the credentials listed throughout your candidate's VectorVMS profile and resume pursuant to Section 5.2.5 of ITS-009440?
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About InstantServe

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InstantServe provides a one-stop solution to all Healthcare, IT/Non-IT Staffing needs. Established in 2016, InstantServe is a strong workforce of over 100+ go-getters with a demonstrated background in IT/Non-IT service. We are a nationally certified SBE from the Department of Administration (State of PA). As a proud Minority Woman Owned Small Business Enterprise (M/WBE), InstantServe boasts of a strong team of professionals who have extensive experience catering to several Federal, Public, Commercial, and Healthcare Clients which includes 26 States and 46 government agencies. InstantServe is a client-centric organization that offers cost-effective and reliable solutions. Client satisfaction is sacrosanct! Our team strives to provide the best staffing and IT solutions to take your business to the next level.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Wayne, PA, US

Year founded

2016

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