Nexvel Jobs (NOW HIRING)

Since 2014, Nexvel has helped local businesses - home services companies, healthcare organizations, franchises, professional service firms, and growing regional brands - compete in a tech-driven world. Our mission is to bring the big-brand experience to local brands.

Today we're building a new kind of agency model: combining a decade of local business marketing expertise with AI-assisted workflows, automation, and modern client success systems. We're looking for an Account Manager who can help us deliver that experience at a higher level.

The Account Manager serves as the primary relationship and coordination lead between Nexvel and our clients. You'll keep client communication, marketing priorities, internal tasks, timelines, reporting, and deliverables organized and moving forward.

This is not a passive client service role. We're looking for someone highly organized, professional, proactive, tech-comfortable, and genuinely interested in helping local businesses grow.

You'll work closely with leadership, strategists, designers, developers, SEO and paid media specialists, content teams, and technology partners to ensure clients feel supported, informed, and confident in the work being done on their behalf.

Full-time position

In-office at our Elkins Park, PA location to start, with hybrid flexibility as you ramp up and get comfortable in the role

Local travel required for client meetings across the Greater Philadelphia area

Reports to the two agency partners

Serve as primary day-to-day contact for assigned clients

Build strong relationships with business owners, office managers, marketing contacts, and internal client stakeholders

Understand each client's business, goals, services, target customers, local market, and marketing priorities

Lead client check-ins, status calls, follow-up meetings, and internal recap discussions

Make clients feel heard, supported, and confident that Nexvel is actively managing their account

Create and send meeting notes, action items, next steps, and follow-up summaries

Track open tasks, client requests, internal assignments, deadlines, and deliverables

Coordinate with internal team members to move website updates, SEO work, content, design, advertising, reporting, CRM, and marketing automation tasks forward

Follow up consistently so nothing falls through the cracks

Help prepare proposals, scopes of work, contracts, client updates, and renewal conversations

Translate client needs into clear internal direction for the team

Review reports and campaign updates to identify trends, questions, concerns, and opportunities

Help clients understand what's being done, why it matters, and what the next priority should be

Support proactive recommendations based on client goals, campaign performance, seasonality, and business needs

Use Nexvel's internal systems, AI-assisted workflows, and client intelligence processes to improve account management

Maintain accurate client information, marketing priorities, meeting notes, and campaign history

Participate in the continued development of Nexvel's next-generation agency operating model

Bring curiosity, adaptability, and a willingness to learn new tools and processes

Requirements

2-5 years of experience in account management, client success, marketing coordination, project management, or agency operations

Working knowledge of digital marketing: websites, SEO, paid advertising, social media, content, Google Business Profile, email marketing, lead tracking, or CRM

Strong written and verbal communication skills

Excellent follow-up, organization, and task management

Ability to manage multiple clients and priorities simultaneously

Comfort presenting to and communicating with business owners, executives, internal teams, and vendors

Valid driver's license and reliable transportation (local travel required)

Experience at a marketing agency, digital agency, web company, or local business marketing environment

Experience with Google Workspace, CRM platforms, project management software, reporting dashboards, or AI/marketing automation tools

Comfort with new technology and interest in modernizing how agencies work

Need every task handed to you step by step

Avoid client communication

Are uncomfortable with technology or new tools

Struggle with follow-up, details, or deadlines

Prefer to work in a narrow role with limited client interaction

Are looking for a purely creative, purely strategic, or purely administrative position

Benefits

Base salary: $60,000/year

Performance bonus opportunity based on client retention and account growth

Medical and dental insurance

IRA with 3% employer match

Paid time off

Flexible schedule

Join a local agency with a decade-plus track record in the Philadelphia market

Work directly with leadership and have visibility into how the company is evolving

Help shape a new agency model combining strong client relationships, marketing expertise, and AI-assisted systems

Grow with a company that values innovation, accountability, and practical execution

Please apply with your resume and a brief cover letter explaining your experience in account management or client services at a marketing agency or similar environment.

Learn More About Nexvel - View our Careers Page