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Nextgen Jobs in Tennessee (NOW HIRING)

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Nextgen information

What are NextGen jobs?

Nextgen jobs typically refer to positions that focus on developing, implementing, or supporting NextGen technology solutions, particularly in the fields of healthcare IT and electronic health records (EHR). These roles may involve working with NextGen Healthcare software to help medical practices streamline patient records, ensure compliance, and improve overall operational efficiency. Common job titles include NextGen Analyst, NextGen EHR Specialist, and NextGen Implementation Consultant. Professionals in these roles are responsible for configuring, customizing, and training users on NextGen platforms to meet the specific needs of healthcare providers.

What are the key skills and qualifications needed to thrive as a NextGen EHR specialist?

To thrive as a NextGen EHR Specialist, you need a solid understanding of healthcare workflows, electronic health record (EHR) systems, and experience with medical terminology, often supported by a background in health informatics or IT. Proficiency in the NextGen EHR platform, knowledge of HL7 interfaces, and certifications such as Certified Professional in Healthcare Information and Management Systems (CPHIMS) are highly valuable. Strong problem-solving skills, attention to detail, and effective communication enable specialists to bridge gaps between clinical staff and IT teams. These skills ensure the efficient implementation, customization, and support of EHR systems, ultimately improving patient care and organizational efficiency.

What are some common challenges faced by professionals working with NextGen EHR systems, and how can they be overcome?

Professionals working with NextGen EHR systems often encounter challenges such as adapting to frequent software updates, ensuring data accuracy, and facilitating smooth communication between clinical and administrative teams. Staying up-to-date with new features and workflow changes is essential, as is participating in regular training sessions. Collaboration with IT support and maintaining open lines of communication with end-users can help quickly resolve technical issues and improve overall system efficiency.

What are the most commonly searched types of Nextgen jobs in Tennessee?

The most popular types of Nextgen jobs in Tennessee are:

What are popular job titles related to Nextgen jobs in Tennessee?

For Nextgen jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Nextgen jobs in Tennessee look for?

The top searched job categories for Nextgen jobs in Tennessee are:

Nextgen jobs near you
Infographic showing various Nextgen job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 91% Full Time, 5% Part Time, and 3% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution.

Contact Center Specialist

Neighborhood Health

Nashville, TN • On-site

Full-time

Re-posted yesterday

Job description

Neighborhood Health is an innovative network of 11 community health centers in Nashville, Gallatin, and Lebanon, Tennessee. We provide comprehensive primary care, integrated behavioral health, and dental services to almost 30,000 patients. Our patients primarily include immigrants, residents of public housing, individuals experiencing homelessness, and person living with addiction. As a federally qualified health center, we provide care without regard to health insurance or a patient's ability to pay. We also strive to improve our Patient Centered Medical Home model to ensure all patients get the right high-quality care, at the right place and the right time.
Nature of Position: The Contact Center Representative (CCR) works closely with patients to schedule appointments for primary and preventative care at each of UNHS' clinics. CCRs navigate each provider's schedule and place appointments in the most efficient time slot. CCRs are responsible for the work flow of each schedule. CCRs must make every effort, while remaining within the scope of their position, to resolve patient needs before diverting them. CCRs must multi-task and may be assigned a specific range of duties by their supervisor to improve efficiency and assure quality of patient care.
Key Competencies and Qualifications
  • strong verbal and written communication skills
  • good listening skills
  • problem analysis
  • good problem-solving skills and a willingness to take extra steps to help customers
  • customer service orientation
  • organizational skills
  • attention to detail
  • initiative
  • good judgment
  • adaptability
  • ability to work as a member of a team
  • high stress tolerance and resilience
  • desire to meet the scheduling and visit goals, and to promote the vision and mission, of UNHS
  • High School diploma or GED
  • Bilingual English/Spanish, preferred

Salary Grade and Classification: Non-exempt
Responsible To: Operations Coordinator
Main Job Tasks and Responsibilities
  • answer contacts with a warm and professional demeanor
  • respond to customer inquiries
  • deliver prepared scripts to persuade potential patients to schedule appointments for appropriate UNHS services
  • obtain customer information
  • receive and route customer complaints
  • provide customers with service information and clinic locations
  • enter customer information and schedule appointments in NextGen
  • process support staff and provider messages via NextGen and assign tasks as needed
  • identify priority and emerging issues
  • route contacts to appropriate resources
  • follow up customer and other outside contacts
  • maintain and complete contact logs of all telephone interactions, appointments scheduled and account information
  • produce contact reports
  • process medical record requests in a timely manner
  • scan medical records and other patient information into NextGen
  • maintain HIPAA compliance
  • other tasks as assigned

Education and Experience
  • proficiency in relevant computer applications
  • knowledge of customer service principles and practices
  • knowledge of contact center telephony and technology
  • six months or more experience in a contact center environment preferred
  • medical and/or dental customer service and scheduling experience
  • experience in data entry/keyboarding skills
  • knowledge of administration and clerical processes
  • experience in NextGen preferred

EOE

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