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New Patient Intake Jobs in Florida (NOW HIRING)

Defy Medical

Intake Coordinator

Tampa, FL · On-site

$17/hr

Intake Coordinators are part of Defy Medical's growing sales team and are responsible for gathering all new patient information, entering it digitally, and following up with both patients and ...

Defy Medical

Intake Coordinator

Tampa, FL · On-site

$17/hr

Intake Coordinators are part of Defy Medical's growing sales team and are responsible for gathering all new patient information, entering it digitally, and following up with both patients and ...

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All JobsNew Patient Intake JobsNew Patient Intake Jobs in Florida

New Patient Intake information

What is a new patient intake?

A New Patient Intake is the process of collecting important information from patients who are visiting a healthcare provider for the first time. This typically involves gathering personal details, medical history, insurance information, and any current health concerns. The intake process helps ensure that healthcare providers have all the necessary background to offer safe and effective care. It may be done in-person, over the phone, or through online forms before the first appointment. Efficient new patient intake improves the patient experience and streamlines clinic operations.

What is the difference between New Patient Intake vs Medical Receptionist?

AspectNew Patient IntakeMedical Receptionist
CredentialsMay require medical history knowledge, basic healthcare trainingTypically no specific healthcare credentials required
Work EnvironmentClinics, hospitals, healthcare officesMedical offices, clinics, hospitals
Primary ResponsibilitiesGathering patient information, scheduling, insurance verificationGreeting patients, scheduling appointments, managing phone calls
Common Search IntentPatient registration, new patient proceduresFront desk duties, appointment scheduling

While both roles involve front-office tasks in healthcare settings, New Patient Intake focuses on collecting detailed patient information and preparing new patients for care, often requiring some healthcare knowledge. Medical Receptionists handle general administrative tasks like greeting patients and scheduling, with less emphasis on medical details.

What are some common challenges faced in a new patient intake role, and how can they be managed effectively?

One of the most common challenges in a New Patient Intake role is managing high call volumes and ensuring accuracy while collecting sensitive patient information. Balancing efficiency with empathy is crucial, as new patients may feel anxious or overwhelmed. Staying organized, using checklists, and leveraging electronic health record (EHR) systems can help streamline the process. Effective communication with clinical and administrative teams is key to resolving any discrepancies quickly and providing a smooth onboarding experience for patients.

What are the key skills and qualifications needed to thrive as a new patient intake specialist, and why are they important?

To thrive as a New Patient Intake Specialist, you need strong organizational skills, attention to detail, and experience in healthcare administration, often supported by a high school diploma or associate's degree. Familiarity with electronic health record (EHR) systems, patient scheduling software, and HIPAA compliance is typically required. Excellent interpersonal communication, empathy, and problem-solving abilities help build rapport with patients and ensure a smooth intake experience. These skills are crucial for accurately collecting patient information, maintaining regulatory compliance, and delivering a positive first impression of the healthcare facility.
What are the most commonly searched types of New Patient Intake jobs in Florida? The most popular types of New Patient Intake jobs in Florida are:
What are popular job titles related to New Patient Intake jobs in Florida? For New Patient Intake jobs in Florida, the most frequently searched job titles are:
What job categories do people searching New Patient Intake jobs in Florida look for? The top searched job categories for New Patient Intake jobs in Florida are:
What cities in Florida are hiring for New Patient Intake jobs? Cities in Florida with the most New Patient Intake job openings:
New Patient Intake jobs near you
Infographic showing various New Patient Intake job openings in Florida as of August 2026, with employment types broken down into 3% As Needed, 74% Full Time, 17% Part Time, and 6% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Patient Intake Coordinator

Whole Family Health Center Inc

Fort Pierce, FL • On-site

$15 - $17/hr

Full-time

Re-posted 18 days ago

Job description

Job Summary: The Patient Intake Coordinator acts under the direction, guidance, and supervision of the Manager of Business Service. This position is responsible for promoting awareness and access to healthcare through low or no cost programs. This person also conducts outreach to individuals and families to inform and enroll them into public insurance programs and provide referrals to health and other supportive services. This position will help guide and support individuals and families of diverse backgrounds. The intake specialist position is a front-line public health worker who has a close understanding of the community served. Candidate must be able to multi-task, detail oriented and function in a fast-paced environment. The intake specialist meets with new or prospective patients, asks a series of questions for the purpose of compiling data, and then uses this data to determine the best next course of action for that patient. Contributes to a positive, engaging work environment. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. This is a position of trust.

Communication: Good oral and written communication skills are required for this position. Information must be exchanged using tact and persuasion appropriately. The person in this position must be able to communicate with the patients, staff, and others; and contribute to a positive environment. The ability to communicate in Spanish, Creole, or both is a plus.

Key Responsibilities:

  1. Promote and organizational culture that embraces the workplace values of respect, caring, support, effective communication, teamwork, collaboration, accountability, and responsibility; works with staff to create and maintain a workplace environment reflective of these values.
  2. Provides assistance as required to health center clinical teams and patients, ensuring adherence to operational procedures in the delivery of high-quality patient care.
  3. Processes paperwork for new patients efficiently and in accordance with protocols.
  4. Assists patient with program eligibility and appropriate referrals to remove barriers in care. This may include referrals to patient navigator.
  5. Provide ongoing support and education to team members and providing back up when necessary.
  6. Answer inbound calls from patients.
  7. Maintains a respectful, non-judgmental, and compassionate manner with patients and staff. Demonstrates excellent customer service by identifying and exceeding patient requirements.
  8. Maintains data integrity through conscientious use of relevant tools and employing a system of checks and balances.
  9. Participates in organizational quality and performance improvement activities.
  10. Be energetic, passionate, and adaptable with a deep commitment to social service, empathy for children and families and a positive approach to embracing and managing change.
  11. Demonstrated ability to respond to changing situations in a flexible manner to meet current needs, such as processing necessary documents.
  12. Possesses the ability to adjust to constantly changing workloads.
  13. Handle highly stressful, sensitive situations; maintain confidentiality and professional boundaries.
  14. Demonstrate organization skills by meeting critical deadlines, while maintaining attention to detail, accuracy, and quality.
  15. Communicates with other staff members constructively in order to reduce conflict and enhance the resolution of issues.
  16. Serve as a liaison between health/social services and the community to facilitate access to services and improve the quality and cultural competence of service delivery.
  17. Assist with front desk and call center as needed.
  18. Comply with WFHC’s code of conduct, policies, procedures, and other obligations.
  19. Performs other duties and responsibilities as assigned.

Education, Experience & Training:

  1. Knowledge of health care delivery system.
  2. Computer systems and MS Office, including Word, Excel and Outlook.
  3. High School Diploma or GED required; college degree preferred.

Requirements:

  1. Level 2 background clearance required
  2. WFHC requires all employees, volunteers and contracted individuals working full or part time at any of our facilities to receive the COVID-19 vaccination
  3. Must have all necessary vaccinations and a PPD test upon hired