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Be part of an amazing story

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Senior, User Experience Design shapes the user experience for Macys.com, the Macy's app, and Macy's retail stores, bringing Macy's strategic vision to life through impactful digital designs. With at least 5 years of experience in digital design, this role demands a strong track record of creating elegant, high-quality designs in a fast-paced, collaborative environment. The Senior, User Experience Design balances business objectives with user needs, collaborates across teams, and uses research and data to drive design decisions. In addition to individual contributions, the Senior UX Designer mentors team members, aligning their work with Macy's strategic goals. This position also performs additional duties as assigned.

What You Will Do

• Design domain experiences that align with business goals and user needs, focusing on key performance indicators (KPIs) and user success metrics.
• Collaborate with managers, product managers, engineers, and researchers to define, conceptualize, and design user-facing products.
• Partner with the UX leadership team to establish the domain experience, ensuring deliverables align with the overall user experience design vision.
• Design consistently across platforms, including web, mobile apps, and in-store environments, to create a cohesive user experience.
• Approach design problems from start to finish: conceptualize new products and features, design storyboards, workflows, interactions, wireframes, high-fidelity mockups, and establish design standards based on business objectives and user research.
• Work closely with the domain UX Director and UX Lead to ensure deliverables adhere to the overall design system.
• Mentor user experience designers on the domain team.
• Design user experiences that support both business goals and user needs.
• Create high-fidelity mockups and prototypes and iterate on UI design and interaction flow based on user feedback.
• Use metrics, optimization, and research—both qualitative and quantitative—to inform and validate design decisions.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Skills You Will Need

User-Centered Design Expertise: Proficiency in designing for mobile apps, responsive web, and in-store digital experiences, with a deep understanding of user-centered design principles and methodologies.

High-Fidelity Design Creation: Ability to produce high-quality mockups, prototypes, and storyboards, and to refine UI design and interaction flows based on user feedback.

Cross-Functional Collaboration: Skilled in working with product managers, engineers, and researchers to align on product vision and integrate user needs with business goals.

Data-Driven Decision Making: Proficient in using metrics, qualitative and quantitative research, and optimization techniques to inform and validate design decisions.

Project Management and Organizational Skills: Strong ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines, maintaining a solutions-oriented approach.

Communication and Interpersonal Skills: Excellent written and verbal communication skills, with the ability to communicate complex design ideas clearly to diverse audiences, including executive leadership.

Business Acumen: Ability to balance user needs with business objectives, focusing on key performance indicators (KPIs) and user success metrics to drive impactful design solutions.

Proficiency in Design Tools: Advanced knowledge of industry-standard design software and tools (e.g., Figma).

Negotiation Skills: Strong negotiation skills to advocate for design solutions and align with business and technical stakeholders.

Adaptability and Problem-Solving: Ability to work effectively in a fast-paced environment, adapt to changing priorities, and approach design problems with creative solutions.

Technical Knowledge: Familiarity with MS Office programs and digital design best practices for seamless integration across web and app platforms.

Who You Are

• Candidates with a Bachelor’s degree or equivalent work experience in a related field are encouraged to apply. 5+ years of UX/UI design experience across consumer mobile applications, websites, or retail stores. 
• Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision.
• Able to work a flexible schedule based on department and company needs.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts 
• Performance-based incentives 
• Annual merit review 
• Employee Assistance Program with mental health counseling and legal/financial advice 
• Tuition reimbursement 

Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives. 

Join us and help write the next chapter in our story - apply today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.