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Networking Technical Support Jobs in Ontario (NOW HIRING)

Park Place Technologies

Technical Support Engineer - Level 3 (X86 Cloud) Purpose of Role Responsible for the implementation ... Collaborate with networking, storage, backup, public cloud, security, and observability teams.

Dialpad

Sr. Technical Support Engineer

Kitchener, ON · On-site

Your role As a Technical Support Engineer at Dialpad, you will play a critical role in supporting ... Monitor network performance, conduct DID probes and test calls, and proactively identify potential ...

Almag Aluminum

IT Technical Support Co-op

Brampton, ON

CA$19.25/hr

Provide 1st level technical support on core infrastructure services such as network connectivity, systems and applications access, Active Directory, Exchange, O365, Enterprise Mobility and VPN access.

Almag Aluminum

IT Technical Support Co-op

Brampton, ON · On-site

CA$19.25/hr

Provide 1st level technical support on core infrastructure services such as network connectivity, systems and applications access, Active Directory, Exchange, O365, Enterprise Mobility and VPN access.

Nokia

Jr. NSP Technical Care Specialist

Kanata, ON

As a Junior Software Technical Support Engineer supporting the Nokia Network Services Platform (NSP), you will work closely with customers and internal Nokia teams to diagnose and resolve technical ...

National Capital Commission

CA$66K - CA$85K/yr

... Support Center, you will provide high-quality technical support to internal clients in the ... ABILITIES To analyze and solve issues related to the interaction of network components and ...

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All JobsNetworking Technical Support JobsNetworking Technical Support Jobs in Ontario

Bilingual Technical Support Agent

Richmond Hill, ON • On-site

Staples Canada ULC
See more jobs at Staples Canada ULCexternal

Full-time

Medical, Dental

Re-posted 11 days ago

Job description

Some of what you will do:
The Support Specialist is responsible for managing the resolution of problems in a timely manner which includes recognizing the underlying problem, performing troubleshooting, resolving or escalating problem calls, and following up with users to confirm proper resolution.
Support Services Analyst must also monitor vendor performance and escalate high priority problems and issues to the Team Leader and Second Level Team.
Require experience and understanding of the I.S. environment including supporting end-users for PC or server applications and hardware. Be willing to work weekends, evenings, and day shifts.

Specifically, You Will:

  • Provide first level system support to all retail stores and home office users for Point-of-Sale systems, PC's, AS400, telecommunication, Networks, RF scanners and other hardware.

  • Interact with Network Analysts, Application Specialists and Telecommunication Analysts to identify and resolve problems.

  • Contribute ideas and observations to the Team Leader to improve the efficiency of the Support team in achieving phone and SLA thresholds.  

  • Accountable for troubleshooting and resolving client issues on both a proactive and reactive basis.
     

Some of what you need:

  • Excellent communication and customer service skills a must.

  • Excellent troubleshooting and diagnostic skills.

  • Working knowledge of PCs and Windows operating systems.

  • Working knowledge of Active Directory, and DOS command line functionality.

  • Solid understanding of IP architecture protocols (TCP/IP, DNS, WINS) and how they are applied to client/server applications.

  • Proficient with support tools (PC Anywhere, Citrix), imaging tools and common software applications, (Office 365, Adobe, SAV).

  • Experienced with remote access software (VPN, Microsoft Terminal Services).

  • Experience with ServiceNow Call Tracking database.

  • Takes initiative, seeking opportunities for change, growth and improvement. 

  • Ability to adapt to rapid changes in procedures and processes in a dynamic environment. 

  • Knowledge of AS400 technical support would be an asset.

  • Knowledge of Citrix Network Topology.

  • Ability to work with Excel is an asset. 

  • Candidate must have valid driver's license.

  • Bilingual (French) is required.

Physical demands/working conditions:

  • Office environment 


Some of what you will get:

  • Associate discount

  • Health and Dental benefits

  • RRSP/DPSP

  • Performance bonuses

  • Learning & Development programs

  • And more...

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.
About the Team
At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We're looking for curious, approachable, and passionate individuals who love finding solutions. If that's you, let's work, learn, and grow together.

We are building an inclusive and diverse team
Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

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