Job Summary:
NerdsToGo is a cool, fast-growing brand that provides computer solutions to residential consumers and small businesses. We service technology from computers, tablets and printers to networks, internet connections, security, MSP solutions and much more!
We are looking for Field Service Technicians, to join our team! The technician will complete desktop configurations, installations and upgrades of personal
computer hardware and software, perform inventories and preventative maintenance,
provide software and operating system support on Mac and all versions of Windows. The technician must have strong field service background and customer service skills. Technician must have solid technical skills, good communication skills and the desire to be a part of growing and exciting team.
Technical Qualifications:
We require A+ certification as well as a background in networking essentials. Other certifications such as Network+, ACMT, and MCSE are desirable. The successful candidate will also have to pass our Nerd Test.
Customer Service Skills:
   Experience in working with non-technical customers and setting them at ease
   Detail oriented
   Proactive in problem solving
   Enjoys working with residential customers and small businesses
Duties Include:
   Onsite computer solutions for Windows-based PCs and Apple computers
   Network installation and maintenance (wired, wireless, LAN, WAN)
   Data recovery and loss prevention
   Virus protection and Spyware/Adware removal
   Computer security enhancement
   PC Hardware and software fault isolation and repair
   System repair and upgrades
   Software upgrade and installation
   One-on-one training
MSP Implementation
Skills & Experience
     2-5 years of experience with Windows-based PCs (Win7, Win8, Win10) and networking
     Strong knowledge of PC troubleshooting and repair, both hardware and software/OS
   Knowledge of network troubleshooting, wiring, PC troubleshooting (ex.
Network+, MCSE, etc.)
     Proficiency with peer-to-peer and client/server network configurations and troubleshooting
   Professional, high-energy, customer-oriented work ethic
   Valid driver’s license and a clean driving record
   Must be willing to submit to mandatory background check
     Optional: MS Servers, routers, switches, hubs, gateways, print servers, Windows firewalls/proxies