Network Support Jobs in Seattle, WA (NOW HIRING)

Do you like to design, operate, and implement networks of large scale. Would you like your work to play a key role to support all aspects of connectivity to/from Amazon and the outside world, as well as the connectivity between Amazon's data centers and services to design and architect innovation so networks are fail-proof, infinitely scale and grow?
The AWS GCNA (Global Connectivity and Network Availability) Organization is looking for a Network Development Engineer to join our EDGE team. Network Development Engineers partner with our broader Infrastructure organization on configurations standards and tools, and collaborate with Systems and Software Engineers to ensure fast, smooth roll-out of new designs and products, and also deploy and sustain networking software tools.
AWS GCNA (Global Connectivity and Network Availability) is the backbone that connects the global AWS network

Focused on managing the internet traffic that allows users to access their information and applications regardless of where they are in the world. GCNA is responsible for building and designing a complex backbone network that allows internet traffic to flow efficiently between data centers and customers.
If you like to work with new technologies, optimizing existing technology, and have experience participating in network/systems support for a large-scale enterprise or service provider environment, we would like to meet you. Your work will play a key role in driving the stability and sustainability of next-generation IP networks.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles

You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Key job responsibilities
Network Development Engineers perform high quality network and/or systems operations, deployments, scaling, technology refresh, sustaining engineering, best practices application, optimization, internal/external customer interactions, and produce appropriate technical documentation.
Create and implement changes on the network according to our change management standards.
Work closely with our automation teams in defining the tools that allows us to scale at higher volume.
Lead network projects in the areas of networking sustaining engineering, network deployment/implementation, network scaling, technology refresh, best practices application, and/or network optimization.
Maintain Amazon Web Services' next generation networks for significant AWS customers by providing critical network support to diagnose, mitigate impact, and resolve large-scale networking events.
Operate and troubleshoot network routing, interconnectivity, platforms, performance, and configurations issues; including necessary low-level application interaction, Unix systems, and new age networking software tools.
Drive and support innovation from Top of Rack to the Network Border, and everything in between.
Partner with our broader Network/Infrastructure organization in the areas of network engineering, configurations standards, and tools.
Work closely with our Network/Systems/Software Engineering teams to ensure fast, smooth roll-out of new designs and products, as well as, assist with deployment and sustaining of networking software tools.
Maintain standards across the networking toolset and ensure that we are fully compliant to those standards and policies.
Deliver simple, sustainable, and repeatable solutions and processes.
Collaborate with the highest tier escalation engineers/resolvers.
Create and review documentation and process regarding network implementation/deployments, recurring issues, new standard operating procedures, knowledge transfer material, etc.
A day in the life
Engineers in the GCNA-D organization have a wide range of responsibilities: we evolve routing policy, implement traffic engineering solutions, grow our peering footprint, secure the "front door" from bad actors on the Internet, and architect the hardware platforms and network design to support any Amazon product that needs to reach end-users worldwide. Our infrastructure moves terabits of traffic to and from the Internet at any given moment, and represents one of the largest edge surface areas in the world, requiring complex solutions to ensure that capacity always stays ahead of demand

To accomplish that, our engineers develop automation, write software, and work with a wide range of partner teams to continually improve and automate our Internet connectivity in areas such as capacity delivery, configuration deployment, impairment detection, and traffic optimization. Internet Edge engineers make decisions on both a day-to-day and long-term strategic basis, which carry a large amount of responsibility and impact across all of Amazon's products.
Work in a 24x7 team on call rotation, with ability to drive into workplace for critical events/needs.
Manage customers during problem resolution and operating efficiently under pressure.
Sit at the computer during scheduled work hours with appropriate breaks while maintaining a high level of alertness and attention to detail.
Travel to data center/network sites and Amazon/customer offices as needed.
About the team
GCNA-D provides high-performing Internet connectivity for a wide range of use cases, such as retail (amazon.com), video streaming (Prime Video), content delivery (CloudFront), DNS (Route53), AWS services (such as EC2/S3), consumer devices (such as FireTV/Kindle/Echo), and more.
Within AWS Networking, the GCNA-D organization is responsible for connecting Amazon to the global Internet. With connections to thousands of unique external networks in hundreds of locations across the world, our mission is to deliver an Internet connectivity experience that sets the global standard for performance, availability, security, and cost, making Amazon the clear choice for our customers' needs.
About AWS
Diverse Experiences
AWS values diverse experiences

Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious

Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony

Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
EEO/Accommodations
AWS is committed to a diverse and inclusive workplace to deliver the best results for our customers. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status; we celebrate the diverse ways we work

For individuals with disabilities who would like to request an accommodation, please let us know and we will connect you to our accommodation team. You may also reach them directly by visiting please https://www.amazon.jobs/en/disability/us.