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Network Support Manager Jobs in Naperville, IL (NOW HIRING)

Request Technology, LLC

Network Engineer

Chicago, IL · On-site

Advanced experience with Cisco network products, including lifecycle management (deployment, upgrades, and ongoing support) of IOS, NX-OS, XR, and FTD platforms * Strong network troubleshooting ...

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All JobsNetwork Support JobsNetwork Support Manager JobsNetwork Support Manager Jobs in Naperville, IL

Network Support Manager information

See Naperville, IL salary details

$66.9K

$86.8K

$102.8K

How much do network support manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for network support manager in Naperville, IL is $86,770.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,400.00 and $95,400.00 per year, depending on experience, location, and employer.

What does a network support manager do?

A Network Support Manager oversees the operation and maintenance of an organization's computer networks. They manage a team of network support specialists to ensure network reliability, troubleshoot issues, and implement improvements. Their responsibilities also include planning network upgrades, ensuring cybersecurity measures are in place, and coordinating with other IT departments. Network Support Managers play a critical role in minimizing downtime and maintaining efficient IT infrastructure.

How does a network support manager typically collaborate with other IT teams to resolve complex network issues?

A Network Support Manager often works closely with system administrators, cybersecurity teams, and software engineers to diagnose and resolve complex network problems. This collaboration may involve coordinating troubleshooting efforts, sharing network performance data, and developing cross-functional solutions to ensure minimal downtime. Regular meetings and clear communication channels are essential to align on incident response and long-term network improvement strategies. This team-oriented approach helps maintain a stable and secure network environment.

What are the key skills and qualifications needed to thrive as a network support manager, and why are they important?

To thrive as a Network Support Manager, you need a strong background in network infrastructure, troubleshooting, and team leadership, often supported by a bachelor's degree in IT or a related field. Familiarity with tools like Cisco IOS, network monitoring systems, and certifications such as CCNA or CompTIA Network+ are typically required. Excellent communication, problem-solving abilities, and organizational skills are crucial soft skills for effectively managing teams and responding to network issues. These skills and qualifications are essential to ensure reliable network operations, minimize downtime, and lead support teams efficiently.

What is the difference between Network Support Manager vs Network Administrator?

AspectNetwork Support ManagerNetwork Administrator
CertificationsCCNA, CompTIA Network+, Cisco certificationsCCNA, CompTIA Network+, Cisco certifications
Work EnvironmentOversees support teams, manages network issues, strategic planningMaintains and configures network hardware and software, performs troubleshooting
Employer & Industry UsageIT support companies, large organizations, managed service providersCorporate IT departments, small to medium businesses

The main difference is that a Network Support Manager focuses on leading support teams, strategic planning, and overseeing network operations, while a Network Administrator handles day-to-day network maintenance, configuration, and troubleshooting. Both roles require similar certifications but differ in scope and responsibilities.

What cities near Naperville, IL are hiring for Network Support Manager jobs?

Cities near Naperville, IL with the most Network Support Manager job openings:

Network Support Manager jobs near you
Infographic showing various Network Support Manager job openings in Naperville, IL as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 23% Part Time, 5% Contract, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $86,821 per year, or $41.7 per hour.

Network Support Engineer L2

Chicago, IL • On-site

Service Global, Inc
See more jobs at Service Global, Incexternal

$55K - $60K/yr

Full-time

Posted 8 days ago

Job description

Job Summary:
We are seeking a motivated and skilled Level 2 Network Technician to join our team. This role involves maintaining and supporting the data center infrastructure, including troubleshooting, hardware installations, and ensuring the data center's cleanliness and organization.
Key Responsibilities:
Troubleshoot and execute installations with guidance from the NOC or engineering team on IT devices:
Physical Servers
Storage & Backup Devices
Server Appliances
Hyper-Converged Infrastructure (e.g., Nutanix, Cisco UCS)
Tape Storage Units
Power Distribution Units (3KVA and below)
SAN Fabric Switches
Network Switches
KVM Units
WAN Optimization Devices
Firewalls
Access Points
Routers
Optical Transport System
Physical Cabling and Cable Management
Device connections (peripherals, power, network ports)
Qualifications and Skills:
Technical Skills:
  • Minimum 4 years of experience in data center operations or IT infrastructure support.
  • Experience leading a team executing a project.
  • Experienced with data center environments, including MMR, Cages, and Shared Areas.
  • Knowledgeable in server hardware components: power cycling, running diagnostics, whole unit replacement, and fault diagnosis.
  • Understanding of network equipment functionalities (routers, switches, firewalls, load balancers): power cycling, running diagnostics, whole unit replacement, and fault diagnosis.
  • Experienced in structured cabling, including standards, specifications, installation techniques, labeling, and organization.
  • Basic electrician skills: power testing, connector types, AC and DC equipment.
  • Knowhow to upgrade servers and switches operational systems
  • Basic fiber troubleshoots with power meter and looping
  • Basic understanding of technology WAN/LAN, Wireless, and Cloud
  • Experience working in or around MPOE, IDF, and MDF rooms

Soft Skills:
  • Leadership: Manage a group of 2 or 3 L1 engineers during a project or an incident.
  • Project Management: Ability to understand a project and its concepts and execute tasks related to the role. Control the timeline, activities and the team on site reporting it to the Project Manager. Be able to negotiate and remove barriers with customer resource on site. Understand technical documentation like rack elevation and floor plan. Adaptability with tasks and timelines.
  • Incident Management: Strong understanding of incident management, communication, and escalation processes.
  • Communication: Excellent communication skills to collaborate with team members, convey technical information, and update stakeholders.
  • Attention to Detail: High precision in handling sensitive data center equipment to ensure accuracy and minimize errors.
  • Flexibility: Willingness to work outside regular business hours, respond to emergencies, and travel to remote sites as needed.
  • Continuous Learning: Passion for learning and staying updated on industry trends to enhance skills and knowledge.

Additional Requirements:
  • Possess a personal set of tools, including a laptop, hotspot, and personal protective equipment (PPE).
  • Capable of supporting team members during installations and migrations, including working on ladders and using scissor lifts.
  • If you are passionate about data center operations and looking to grow your career in a dynamic environment, we encourage you to apply.

Mandatory Skills
Data Center Operations/Server & Network Hardware/Routers, Switches & Firewalls/Structured Cabling & Fiber/Hardware Installation & Troubleshooting/Incident & Project Management

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