Network Support Manager Jobs in Nevada (NOW HIRING)

Thanks & Regards

Nandha

KRG Technologies, Inc.,

661 367 8000 Ext : 304

Job Description:

An opportunity now exists within IT for an experienced professional to lead a team of desktop support representatives and ensure the proper day-to-day operation of technology applications and equipment. The Lead Desktop Support Specialist is responsible for troubleshooting 1st to 3rd level desktop issues for a variety of systems, including, but not limited to: Hardware, Microsoft Office products, network connectivity, VoIP, AV, Internet access, VPN client, file and server access, and printers. Qualified candidates will be able to assist less experienced peers. Typically requires 4 - 5 years of experience.

Key Responsibilities:

Schedules, assigns, and reviews work of system support staff (SSTs - all levels) within Physician Network, adjusting work assignments and schedules to maintain adequate staffing levels and responds to fluctuating workloads.

Observes staff progress and reviews weekly log report to ensure that scheduled jobs are processed accurately and timely.

Assesses training needs of staff and arranges for or provides appropriate instruction.

Evaluates employee performance and assists the manager with performance appraisals

Perform installations, repairs, upgrades, backups, and other maintenance task

Ensure that tickets through the ticketing system are handled in an expedient manner and are escalated properly to the correct department within IT

Responsible for desktop and laptop deployment, inventory, and recovery

Provide 1st to 3rd level desktop and server / network support over the phone, remotely and on-site

Project responsibilities - Roll outs, upgrades, deployments, migrations etc.

Identify, analyses, support and solve technical problems presented to you, ensuring Customer Satisfaction

Desktop/Laptop on-site and phone support; Printer/Fax support; Backup system support; Updating current infrastructure; Deploying new equipment

Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to second or third level in accordance with Help Desk escalation processes.

Maintain overall ownership of user's issue & service ensuring that they receive resolution within a reasonable timeframe.

Provide initial assessment of urgency and business impact on all support calls.

Manage service requests, software installations, new computer setups, upgrades, etc.

Record incident resolutions in the Help Desk tool.

Provide enhancement request feedback to IT regarding technology environment and customer needs through the defined processes.

Support the following technologies: Microsoft Office 2007 and 2013 products - Outlook, Word, Excel, Access, Internet Explorer, Windows XP, Windows 7, desktops, laptops, printers, networked copiers, NIC's, basic LAN/WAN connectivity and others as assigned.

Extensive Windows 7/8/10 OS experience and Apple iOS

Fluent with Browsers, including IE 7, 8, 9, and 10, Chrome, FireFox as well as Java, Adobe Flash, and browser based applications.

Versed in in Active Directory and General SA tasks and troubleshooting.

Expert with Outlook and Exchange troubleshooting 2003, 2007, 2010, 2013 and office 365

Hands on supporting video conference meetings, Polycom VC devices

Should be knowledgeable of many common applications, i.e. Adobe Acrobat, Microsoft Office trouble shooting, customer support and installation.

Should be knowledgeable with Networking and connectivity issues, including Cisco VPN, Wireless and WEP, Ethernet, DNS, routing, cabling, and configuration

Must have experience in managing local inventory of end user assets such as laptops, IP Phones, mobile devices, etc.

Should be proficient in imaging, user data back-up, asset deployment.

Assistance in liquidation of assets work

Assistance in litigation related data discovery work

Assistance in Patch Management client side troubleshooting

Assistance in software distribution using SCCM/Dameware.. etc

Requirements:

Work experience as a Team Lead for Minimum 2 - 3 Years with minimum 5 direct reportees

Should be trained in:-

Feedback sharing

Appreciation sharing

Conflict management

Escalation management

Well versed with Incident, Problem and Change Management ITIL processes

Should be able to use Remedy Ticketing system and manage queues

Hands on experience in MDM applications

IT Qualifications - ITIL , MCSE & CCNA certifications preferred

Through understanding of Data Center operations from Hand&Feet support perspective

4 - 5 years directly related work experience in a technical support position Win XP, Win 7, Microsoft Office 2007 or later, Internet Explorer and business applications in a business environment.

Preparing reports on Weekly / Monthly basis

Maintaining Attendance and Leave reports

Knowledge of multiple desktop programs, configuration and debugging techniques.

Strong work ethic, detail oriented as well as excellent oral and written communication skills.

Sound problem resolution, judgment and decision-making.

Ability to lift and move equipment weighing 30-40lbs.

Experience supporting basic hardware issues, desktops, laptops, printers, and mobile devices

Experience with TCP/IP and general networking issues

Good Analytical skills required to analyze and improve the day to day operations

Experience providing superior customer service and support

Experience working effectively in a team environment, communicating effectively, resolving issues efficiently, and contributing to the improvement of the infrastructure

Strong interpersonal and organization skills, successful in working both independently and in a team environment

Strong problem solving skills

Strong verbal and written communication skills

Strong customer relationship handling skills

Strong vendor coordination skills

Ability to work with minimal guidance and drive things to a logical conclusion

 ITIL , MCSE,  CCNA , MDM, Change Management,Data center

All your information will be kept confidential according to EEO guidelines.