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Network Support Associate Jobs in Cary, NC (NOW HIRING)

NC State University

ClassTech Support Analyst

Raleigh, NC · On-site

... network and directory issues without supervision. If that describes you, we encourage you to apply ... Associate's degree in Computer Science, Information Technology, or related discipline and two years ...

New

POWERX

IT Support Specialist

Wendell, NC · On-site

The IT Support Specialist is responsible for supporting and maintaining the company's information ... Technology) or Associate's degree in Network Administration and/or Computer Programming or ...

New

Duke University

Postdoctoral Associate

Durham, NC · On-site

... support for developing an independent research program.The project centers on the development of a ... South. The model will incorporate realistic network structures, behavioral dynamics, treatment ...

Duke University

Postdoctoral Associate

Durham, NC · On-site

... support for developing an independent research program. The project centers on the development of a ... South. The model will incorporate realistic network structures, behavioral dynamics, treatment ...

North Carolina Jobs

LAN Engineer

Raleigh, NC · On-site

$33.79/hr

... area network protocols and diagnostic tools * Ability to supervise technical support staff ... EXPERIENCE Associate's or Bachelor's degree in Computer Science or related field, two years ...

Skylimit Systems

IT Support Analyst

Raleigh, NC

$26 - $34/hr

Provide first-line technical support for hardware, software, network, and user account issues ... Associate's or Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or ...

GoTriangle

IT Support Specialist

Durham, NC · On-site

$46K - $87K/yr

... Associate * Proficiency in troubleshooting Windows and macOS operating systems. * Experience with Microsoft Office 365, Active Directory, and remote support tools. * Knowledge of basic networking ...

GoTriangle

IT Support Specialist

Durham, NC

... Associate * Proficiency in troubleshooting Windows and macOS operating systems. * Experience with Microsoft Office 365, Active Directory, and remote support tools. * Knowledge of basic networking ...

POWERX

IT Support Specialist

Wendell, NC · On-site

The IT Support Specialist is responsible for supporting and maintaining the company's information ... Technology) or Associate's degree in Network Administration and/or Computer Programming or ...

New

Berriehill Research

Tier 2 Cloud Support

Raleigh, NC · On-site

Maintain and build upon existing network and domain environments. Serve as front line point of ... Applied Research Associates, Inc. (aka ARA) is an employee-owned international research and ...

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All JobsNetwork Support Associate JobsNetwork Support Associate Jobs in Cary, NC

Network Support Associate information

See Cary, NC salary details

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$26

How much do network support associate jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for network support associate in Cary, NC is $18.13, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $19.62 per hour, depending on experience, location, and employer.

What is a network support associate?

Network Support Associates are IT professionals who assist in maintaining and troubleshooting computer networks within an organization. Their responsibilities typically include monitoring network performance, diagnosing connectivity issues, performing routine maintenance, and providing technical support to end-users. They play a crucial role in ensuring network reliability and security, often working closely with network administrators and other IT staff. Entry-level in nature, this role is ideal for those looking to build a career in networking or IT support.

What are the key skills and qualifications needed to thrive as a network support associate?

To thrive as a Network Support Associate, you need a solid understanding of networking fundamentals, troubleshooting, and often an associate degree in IT or a related field. Familiarity with network monitoring tools, ticketing systems, and certifications like CompTIA Network+ or Cisco CCNA are typically required. Strong analytical thinking, effective communication, and problem-solving abilities help you address technical issues efficiently and support end-users. These skills are crucial for maintaining network reliability, ensuring quick resolution of issues, and delivering quality technical support.

What are some common challenges faced by a network support associate, and how can they be managed effectively?

Network Support Associates often encounter challenges such as troubleshooting connectivity issues, balancing multiple support requests, and keeping up with evolving network technologies. Managing these challenges requires strong analytical skills, effective prioritization, and proactive communication with team members and end-users. Staying up-to-date with the latest network protocols and tools, as well as participating in regular training, can also help associates handle technical problems efficiently and contribute positively to the team's success.

What is the difference between Network Support Associate vs Network Technician?

AspectNetwork Support AssociateNetwork Technician
CertificationsCompTIA Network+, Cisco CCNA (preferred)CompTIA Network+, Cisco CCNA, or higher certifications
Work EnvironmentHelp desk, remote support, office settingsOn-site troubleshooting, hardware setup, network installation
Job ResponsibilitiesAssist users, monitor networks, perform basic troubleshootingInstall, configure, repair network hardware, perform detailed diagnostics

While both roles involve supporting network systems, a Network Support Associate primarily provides user support and monitors networks, often remotely. In contrast, a Network Technician handles hands-on hardware installation, repairs, and detailed troubleshooting on-site. The roles overlap in certifications and industry usage but differ in daily tasks and work environment.

Is networking a high paying job?

Network Support Associates typically earn salaries that are competitive within the IT industry, with pay often increasing with experience, certifications, and specialized skills such as knowledge of network security or Cisco systems. While not always among the highest-paying IT roles, it can offer a stable income and opportunities for advancement.

What are the most commonly searched types of Network Support jobs in Cary, NC?

The most popular types of Network Support jobs in Cary, NC are:

Infographic showing various Network Support Associate job openings in Cary, NC as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $37,704 per year, or $18.1 per hour.

ClassTech Support Analyst

Raleigh, NC • On-site

NC State University
Biotechnology Research and Development • 11 - 50 employees
Learn more about NC State Universityexternal

Other

Posted yesterday

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Job description

About the Department

ClassTech is a unit within the Office of Information Technology (OIT). ClassTech provides audio-visual technology design, integration, and support services to campus partners across a wide array of room and client types. The chief purpose of the Support Team is to support faculty and technology in learning spaces, support our various spaces under contract, manage the student worker team, and conduct the life cycle process.

Wolfpack Perks and Benefits

As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone.

Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community.

Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.

Key Responsibilities Technical Support and Customer Service
  • Provide Tier 1 and Tier 2 support for classroom and conference room technology, including projectors, video walls and other displays, AV processors and bridges, touch panels and control systems (Crestron, Extron, AMX ), computers, visualizers, cameras, content capture devices, audio amplifiers, and microphones
  • Independently diagnose and resolve routine and non-routine hardware, software, operating system, Active Directory, and TCP /IP issues, documenting incidents and resolutions in ServiceNow
  • Communicate technical information clearly to users with limited technical background, and coordinate with campus partners and vendors on complex issues
Technology Deployment and Project Support
  • Install, configure, and maintain classroom AV systems and control systems, including isolating faults across the signal path
  • Image, deploy, and manage classroom PCs using enterprise tools such as SCCM or KBox
  • Conduct site surveys, verify system functionality after installations and upgrades, and complete implementations during scheduled maintenance windows following change management processes
Training and Knowledge Management
  • Develop and maintain technical documentation in internal and public knowledge bases
  • Train faculty and staff on classroom and conference room technology
  • Supervise and mentor up to 20 part-time student technicians in desktop support, AV support, and customer service
Planning and Operational Support
  • Own all classroom technology in an assigned zone, prioritizing incidents, directing student technician work, and reporting weekly to management on issues and improvements
  • Collaborate with Tier 3 support, ClassTech leadership, and campus partners on service improvements and ongoing projects
Who Succeeds in This Role

This is not an entry-level AV position. Successful candidates arrive able to troubleshoot Crestron, Extron, or AMX control systems, image and manage Windows PCs with enterprise tools, and diagnose network and directory issues without supervision. If that describes you, we encourage you to apply.

Other Responsibilities
  • Other duties as assigned.
Qualifications Minimum Education and Experience
  • Associate's degree in Computer Science, Information Technology, or related discipline and two years of experience in the information technology field related to the area of assignment; or bachelor's degree and one year of experience in the information technology field related to the area of assignment; or bachelor's degree in Computer Science, Information Technology, or related discipline; or an equivalent combination of training and experience.

All degrees must be received from appropriately accredited institutions.

Other Required Qualifications
  • Experience installing and troubleshooting classroom or conference room AV systems, including projectors, video walls and other display technologies, AV processors, AV bridges, audio amplifiers, and microphones.
  • Experience troubleshooting control systems and touch panels (Crestron, Extron, or AMX ), including isolating faults across the signal path.
  • Experience supporting cameras, visualizers, and content capture devices in instructional or meeting environments.
  • Desktop support experience, including application support, enterprise imaging tools, and network configuration.
  • Experience troubleshooting TCP /IP networking issues.
  • Ability to independently diagnose and resolve non-routine technical problems.
  • Ability to set priorities, manage time, and meet project deadlines.
  • Ability to establish and maintain effective working relationships with faculty, staff, students, and coworkers.
Preferred Qualifications
  • AVIXA CTS , Extron AV Associate, Crestron, or CompTIA A+ certification.
  • Experience configuring or programming AV control systems using tools such as Crestron Toolbox or Extron Global Configurator.
  • Enterprise desktop management experience with SCCM , KBox, or similar imaging and deployment tools, and Active Directory.
  • Experience supporting classroom technology in a higher education setting, including lecture capture and Zoom Rooms.
  • Experience supervising, training, or mentoring student employees or end users.
Required License(s) or Certification(s)
  • AVIXA CTS

Valid NC Driver's License required

Valid NC Driver's License required Yes

Commercial Driver's License required

Commercial Driver's License required No

Pay Range

$63,654

Work Schedule

Monday-Friday, 8:00 AM - 5:00 PM

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