ZipRecruiter

Log In

1

Network Support Associate Jobs in Cary, NC (NOW HIRING)

AT&T

Network Support Technician (Government)

Cary, NC · On-site

Associate Degree or equivalent experience * 1+ years' of IT-related support experience, preferably ... General knowledge network products and systems * Experience in a rapid paced, time sensitive, high ...

Bandwidth

Network Engineer

Raleigh, NC · Hybrid

As a Network Engineer, you will support and optimize the enterprise network infrastructure by ... Additional certifications, such as AWS Certified Solutions Architect Associate or Cisco DevNet ...

New

Bandwidth

Network Engineer

Raleigh, NC · Hybrid

As a Network Engineer, you will support and optimize the enterprise network infrastructure by ... Additional certifications, such as AWS Certified Solutions Architect Associate or Cisco DevNet ...

New

Bandwidth

Network Engineer

Raleigh, NC · On-site

As a Network Engineer, you will support and optimize the enterprise network infrastructure by ... Additional certifications, such as AWS Certified Solutions Architect Associate or Cisco DevNet ...

Idexcel Inc.

Network Engineer

Raleigh, NC · On-site

An Associate employee is responsible for assisting more senior positions and/or performing ... support to include SD-WAN, data circuits, network troubleshooting • 2+ years of experience ...

Idexcel Inc.

Network Engineer

Raleigh, NC · On-site

Raleigh, NC Duration: Long Term We are seeking a Network Engineer to support our client and perform ... An Associate employee is responsible for assisting more senior positions and/or performing ...

PlanIT Group, LLC

Network Engineer II

Raleigh, NC · On-site

... support wireless systems. • Architecture design, and systems implementation, of middle-of-row to ... Associate (CCDA) • CISCO CCIE Written • CISCO IP Telephony Design Specialist • CISCO IP ...

next page

Showing results 1-20

All JobsNetwork Support Associate JobsNetwork Support Associate Jobs in Cary, NC

Network Support Associate information

See Cary, NC salary details

$9

$18

$26

How much do network support associate jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for network support associate in Cary, NC is $18.13, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $19.62 per hour, depending on experience, location, and employer.

What is a network support associate?

Network Support Associates are IT professionals who assist in maintaining and troubleshooting computer networks within an organization. Their responsibilities typically include monitoring network performance, diagnosing connectivity issues, performing routine maintenance, and providing technical support to end-users. They play a crucial role in ensuring network reliability and security, often working closely with network administrators and other IT staff. Entry-level in nature, this role is ideal for those looking to build a career in networking or IT support.

What are the key skills and qualifications needed to thrive as a network support associate?

To thrive as a Network Support Associate, you need a solid understanding of networking fundamentals, troubleshooting, and often an associate degree in IT or a related field. Familiarity with network monitoring tools, ticketing systems, and certifications like CompTIA Network+ or Cisco CCNA are typically required. Strong analytical thinking, effective communication, and problem-solving abilities help you address technical issues efficiently and support end-users. These skills are crucial for maintaining network reliability, ensuring quick resolution of issues, and delivering quality technical support.

What are some common challenges faced by a network support associate, and how can they be managed effectively?

Network Support Associates often encounter challenges such as troubleshooting connectivity issues, balancing multiple support requests, and keeping up with evolving network technologies. Managing these challenges requires strong analytical skills, effective prioritization, and proactive communication with team members and end-users. Staying up-to-date with the latest network protocols and tools, as well as participating in regular training, can also help associates handle technical problems efficiently and contribute positively to the team's success.

What is the difference between Network Support Associate vs Network Technician?

AspectNetwork Support AssociateNetwork Technician
CertificationsCompTIA Network+, Cisco CCNA (preferred)CompTIA Network+, Cisco CCNA, or higher certifications
Work EnvironmentHelp desk, remote support, office settingsOn-site troubleshooting, hardware setup, network installation
Job ResponsibilitiesAssist users, monitor networks, perform basic troubleshootingInstall, configure, repair network hardware, perform detailed diagnostics

While both roles involve supporting network systems, a Network Support Associate primarily provides user support and monitors networks, often remotely. In contrast, a Network Technician handles hands-on hardware installation, repairs, and detailed troubleshooting on-site. The roles overlap in certifications and industry usage but differ in daily tasks and work environment.

Is networking a high paying job?

Network Support Associates typically earn salaries that are competitive within the IT industry, with pay often increasing with experience, certifications, and specialized skills such as knowledge of network security or Cisco systems. While not always among the highest-paying IT roles, it can offer a stable income and opportunities for advancement.

What are the most commonly searched types of Network Support jobs in Cary, NC?

The most popular types of Network Support jobs in Cary, NC are:

Infographic showing various Network Support Associate job openings in Cary, NC as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $37,704 per year, or $18.1 per hour.

Network Support Technician (Government)

Cary, NC • On-site

AT and T
See more jobs at AT and Texternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

AT&T rating

7.4

Company rating: 7.4 out of 10

Based on 736 frontline employees who took The Breakroom Quiz

Job description

This position requires office presence of a minimum of 5 days per week and is only located at customer's site.
AT&T has an opening to fill a Network Support Technician (NST) position to support an Immigration and Customs Enforcement (ICE) Office of Chief Information Officer (OCIO) program. Specifically, the position will support Information Technology Field Operations (ITFO) in Cary, NC
The NST provides onsite and remote Tier 2 support that requires prompt action and quick resolution of user IT issues to minimize downtime. These IT issues include hardware, software, applications, network diagnostics, cloud and other IT services, as requested.
The NST reports to an Area Technical Lead and provides IT Field Operations (ITFO) support for 24x7 LANs and associated applications, peripherals, connectivity, and end-users in a Service Desk supported Tier II environment. This position relies on instructions and pre-established guidelines to perform the functions of the job while working independently and/or under immediate supervision. A certain degree of creativity and latitude is required.
Job Duties/Responsibilities:
This role will include, but will not be limited to the following responsibilities:
  • Provide LAN administrator support with the installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup units
  • Provide support of network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart display, and sensors
  • Provide support of mobile and wireless devices to include smartphones, tablets, and hotspots
  • Assist in testing, applying, and maintaining server configurations and related security patches
  • Assist in maintaining and checking the health of systems and backups to include restore testing
  • Monitors ITSM (ServiceNow) assignment groups and applies troubleshooting needed to resolve tickets
  • Update tickets following documentation templates and/or guidelines to ensure quality requirements are met
  • Provide daily, weekly, and monthly activity reports describing activities accomplished in a timely manner
  • Provide inventory support and input to the provided inventory system for the customer
  • Responsible for installing and maintaining video teleconferencing infrastructure to include assisting with user requests
  • Participate in pre-scheduled after-hours support of weekly on-call rotation and/or as a team member supporting special projects or events
  • Conduct or provide new equipment deployments and/or requested deployment support
  • Provide cabling support and run cables within data centers, LAN rooms and remote wiring closets
  • Analyzes functional business requirements and design specifications for functional activities
  • Effectively contribute to technical discussions and develop and present required briefing materials to ensure the customer's needs are met
  • Should provide identification/fixing for the problems within existing systems design/implementation of new systems, enhances the existing systems and participates in analysis, design, and new construction of next generation IT systems
  • Responsible for understanding the needs of the customers and the realities of commercially available IT products and creating requirements that will allow implementation by the architecture and engineering team and COTS products
  • Must possess experience of system engineering in one or more areas including telecommunications concepts, computer languages, operating systems, database/DBMS, and middleware

Required Clearance:
Public Trust (#publictrust)
Required Qualifications:
  • Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process
  • Associate Degree or equivalent experience
  • 1+ years' of IT-related support experience, preferably in a helpdesk or customer support role
  • Demonstrated ability to troubleshoot and resolve desktop, network, or other IT issues
  • General knowledge network products and systems
  • Experience in a rapid paced, time sensitive, high-quality environment
  • Must have excellent team skills and collaboration skills
  • Attention to detail and follow-through
  • Ability to work with minimal supervision
  • Must pass Motor Vehicle Records check as this position is classified as a "Regular Driver" and overnight travel may be required (Actual travel percentage varies based upon location but is typically less than 20%). Must maintain a state of travel readiness required to take prompt action on support requests which may require local and/or overnight travel to Government locations (Local short notice travel to customer sites is common, extended overnight and air travel is typically less than 5% per year).
  • Must be comfortable working in a Law Enforcement environment which may consist of locations similar to detention facilities, prisons, or jails
  • If the position requires you to enter certain facilities, you may be required to wear personal protective equipment and adhere to social distancing requirements

Desired Qualifications:
  • Prior experience providing technical enterprise support within a large, complex organization, dealing with a wide range of users, systems, and networks.
  • Possesses and applies expertise on multiple complex work assignments which are broad in nature, requiring originality and innovation in determining how to accomplish tasks.
  • Ability to apply comprehensive knowledge across key tasks and high impact assignments
  • Experience evaluating system performance results and recommending improvements or optimizations
  • Experience performing IT hardware repairs and installing replacement parts
  • Experience planning and leading technology assignments and projects
  • Prior hands-on experience with the setup, configuration and administration of servers and backups
  • Experience functioning as a technical expert across multiple project assignments
  • ITIL v4, MCSE, A+, Security+, Network+, or other relevant certifications

Physical and/or Mental Qualifications, if applicable*:
  • Outstanding communication skills in both formal and informal formats with customers, stakeholders, and technical specialists.
  • This work requires that an individual position themselves to access computer and related equipment connections and be able to transport objects or equipment weighing up to 50 lbs

*Reasonable accommodation will be made for qualified individuals with a disability, where such accommodation will not impose an undue hardship during the application process and on the job
Our Network Support Technician's earn between $61,600 - $69,000. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
  • Medical/Dental/Vision coverage
  • 401(k) plan
  • Tuition reimbursement program
  • Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
  • Paid Parental Leave
  • Paid Caregiver Leave
  • Additional sick leave beyond what state and local law require may be available but is unprotected
  • Adoption Reimbursement
  • Disability Benefits (short term and long term)
  • Life and Accidental Death Insurance
  • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
  • Employee Assistance Programs (EAP)
  • Extensive employee wellness programs
  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available)

Weekly Hours:
40
Time Type:
Regular
Location:
Cary, North Carolina
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

What AT&T employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply