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Network Support Associate Jobs in Michigan (NOW HIRING)

Xerox

Software Technical Support Associate

Novi, MI · Hybrid

... Associates to consult, design, implement, and support hardware/software solutions required by ... Possess broad technical knowledge: production and office solutions, networking in both the ...

FastTek

IT Operations Support Senior Associate

Wayne, MI

$15.25 - $20/hr

IT Operations Support Senior Associate #1059554 Position Description: Employees in this job ... Configure and maintain networking equipment, including routers, switches, firewalls, VPN, QoS and ...

Expeditors

IT Support Associate I

Romulus, MI · On-site

As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of ... Early-career technician delivering first-level support; follows procedures, documents solutions ...

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Network Support Associate information

What is a network support associate?

Network Support Associates are IT professionals who assist in maintaining and troubleshooting computer networks within an organization. Their responsibilities typically include monitoring network performance, diagnosing connectivity issues, performing routine maintenance, and providing technical support to end-users. They play a crucial role in ensuring network reliability and security, often working closely with network administrators and other IT staff. Entry-level in nature, this role is ideal for those looking to build a career in networking or IT support.

What are the key skills and qualifications needed to thrive as a network support associate?

To thrive as a Network Support Associate, you need a solid understanding of networking fundamentals, troubleshooting, and often an associate degree in IT or a related field. Familiarity with network monitoring tools, ticketing systems, and certifications like CompTIA Network+ or Cisco CCNA are typically required. Strong analytical thinking, effective communication, and problem-solving abilities help you address technical issues efficiently and support end-users. These skills are crucial for maintaining network reliability, ensuring quick resolution of issues, and delivering quality technical support.

What are some common challenges faced by a network support associate, and how can they be managed effectively?

Network Support Associates often encounter challenges such as troubleshooting connectivity issues, balancing multiple support requests, and keeping up with evolving network technologies. Managing these challenges requires strong analytical skills, effective prioritization, and proactive communication with team members and end-users. Staying up-to-date with the latest network protocols and tools, as well as participating in regular training, can also help associates handle technical problems efficiently and contribute positively to the team's success.

What is the difference between Network Support Associate vs Network Technician?

AspectNetwork Support AssociateNetwork Technician
CertificationsCompTIA Network+, Cisco CCNA (preferred)CompTIA Network+, Cisco CCNA, or higher certifications
Work EnvironmentHelp desk, remote support, office settingsOn-site troubleshooting, hardware setup, network installation
Job ResponsibilitiesAssist users, monitor networks, perform basic troubleshootingInstall, configure, repair network hardware, perform detailed diagnostics

While both roles involve supporting network systems, a Network Support Associate primarily provides user support and monitors networks, often remotely. In contrast, a Network Technician handles hands-on hardware installation, repairs, and detailed troubleshooting on-site. The roles overlap in certifications and industry usage but differ in daily tasks and work environment.

Is networking a high paying job?

Network Support Associates typically earn salaries that are competitive within the IT industry, with pay often increasing with experience, certifications, and specialized skills such as knowledge of network security or Cisco systems. While not always among the highest-paying IT roles, it can offer a stable income and opportunities for advancement.

What are the most commonly searched types of Network Support jobs in Michigan?

The most popular types of Network Support jobs in Michigan are:

What cities in Michigan are hiring for Network Support Associate jobs?

Cities in Michigan with the most Network Support Associate job openings:

Infographic showing various Network Support Associate job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, 5% Contract, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Strategic Support Associate

East Lansing, MI • On-site

Jackson National Life
See more jobs at Jackson National Lifeexternal

$14/hr

Part-time

Posted 16 days ago

Key responsibilities

  • Perform office support duties and provide business operations support.

  • Answer inbound calls from internal or external customers and/or make outbound calls to customers.

  • Organize work efficiently and prioritize tasks.

Job description

If you are an internal associate, please login to Workday and apply through My Career.

Job Purpose

Jackson's Strategic Support Program (SSP) is designed to create a talent pipeline, providing on-demand staffing to various departments and teams within our organization. As a Strategic Support Associate (SSA), you'll perform critical daily business support functions which directly impact customer satisfaction. This flexible, part-time role lets you build your own schedule and pays a competitive hourly rate of $14.00. Whether you're starting your career or looking to accelerate your professional skillset, this position offers plentiful opportunities to learn and grow within a fast-paced environment. Investing in your professional development is a top priority and we offer many resources to support long-term career growth. Our two convenient locations in East Lansing and Lansing provide a modern, professional environment to connect with others and build your network.

Essential Responsibilities

  • Ability to perform office support duties and provide business operations support.

  • Demonstrate a willingness to learn.

  • Work well independently and within a team.

  • Exhibit good time management skills in a high-volume, fast-paced environment.

  • Answer inbound calls from internal or external customers and/or make outbound calls to customers.

  • Multi-task effectively, navigating multiple computer applications and systems.

  • Follow detailed written procedures and step-by-step processes.

  • Demonstrate good verbal and written communication skills.

  • Act professionally in the workplace.

  • Display problem solving skills.

  • Organize work efficiently and prioritize tasks.

Other Duties

  • Performs other duties and/or projects as assigned.

Knowledge, Skills and Abilities

  • Shifts offered from 6:30am-7pm, Monday-Friday and 6:30am-1pm Saturday.

  • Minimum requirement of 18 hours per week, maximum 29.

  • Duration of individual shift segments must be a minimum of two hours and weekly availability must include two segments of at least three hours.

  • First week availability requires a four hour duration for orientation.

  • Self-driven schedules based on your unique availability, with changes allowed up to 24 hours in advance.

Qualifications

  • H.S. Diploma or equivalent required.

  • Experience in the fields of accounting, finance, IT, math or other business related field preferred.

  • Basic knowledge of MS Windows environment and MS Office Applications required.

  • Perform clerical/office duties, including data entry skills required.

  • Ability to type 35 words per minute required.

Jackson is proud to be an equal opportunity workplace. The Company subscribes to and endorses federal and state laws and regulations relating to equal employment opportunity for all persons without regard to race, color, religion, gender, age, national origin, legally-recognized disability, marital status, legally-protected medical condition, citizenship, ancestry, height, weight, sexual orientation, veteran status, or any other factor not related to the needs of the job. The Company is committed to a policy of equal opportunity. Company facilities and campuses are tobacco-free environments.

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