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Network Support Associate Jobs in Georgia (NOW HIRING)

Inserso

Network Support Technician

Lumpkin, GA · On-site

Associate Degree or equivalent experience. * 1+ years' of IT-related support experience, preferably ... General knowledge network products and systems. * Experience in a rapid paced, time sensitive, high ...

Support Revolution

Technical Support Associate

Atlanta, GA · On-site

$70K - $100K/yr

Supermicro ® is a Top Tier provider of advanced server, storage, and networking solutions for Data ... Supermicro is looking for a stellar Technical Support Associate to support our Global Service ...

Motion Recruitment

Network Engineer

Augusta, GA · Hybrid

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience. * 3+ years of experience supporting enterprise network environments.

Actalent

Business Support Associate

Atlanta, GA · On-site

$20.19/hr

Overview The Business Support Associate is responsible for providing timely and value-adding ... network of almost 30,000 engineering and sciences consultants and more than 4,500 clients across ...

Actalent

Business Support Associate

Atlanta, GA · On-site

$42K/yr

Overview The Business Support Associate is responsible for providing timely and value-adding ... network of almost 30,000 engineering and sciences consultants and more than 4,500 clients across ...

Actalent

Business Support Associate

Atlanta, GA · On-site

$42K/yr

Overview The Business Support Associate is responsible for providing timely and value-adding ... network of almost 30,000 engineering and sciences consultants and more than 4,500 clients across ...

Actalent

Business Support Associate

Atlanta, GA

$42K/yr

Overview The Business Support Associate is responsible for providing timely and value-adding ... network of almost 30,000 engineering and sciences consultants and more than 4,500 clients across ...

Actalent

Business Support Associate

Atlanta, GA · On-site

$42K/yr

The Business Support Associate is responsible for providing timely and value-adding customer ... network of almost 30,000 engineering and sciences consultants and more than 4,500 clients across ...

NLB Services

Associate Security Engineer

Atlanta, GA · On-site

NLB Services is a company seeking an Associate Security Engineer with expertise in network security ... network security schemes, as well as providing support for various firewall technologies.

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Network Support Associate information

What is a network support associate?

Network Support Associates are IT professionals who assist in maintaining and troubleshooting computer networks within an organization. Their responsibilities typically include monitoring network performance, diagnosing connectivity issues, performing routine maintenance, and providing technical support to end-users. They play a crucial role in ensuring network reliability and security, often working closely with network administrators and other IT staff. Entry-level in nature, this role is ideal for those looking to build a career in networking or IT support.

What are the key skills and qualifications needed to thrive as a network support associate?

To thrive as a Network Support Associate, you need a solid understanding of networking fundamentals, troubleshooting, and often an associate degree in IT or a related field. Familiarity with network monitoring tools, ticketing systems, and certifications like CompTIA Network+ or Cisco CCNA are typically required. Strong analytical thinking, effective communication, and problem-solving abilities help you address technical issues efficiently and support end-users. These skills are crucial for maintaining network reliability, ensuring quick resolution of issues, and delivering quality technical support.

What are some common challenges faced by a network support associate, and how can they be managed effectively?

Network Support Associates often encounter challenges such as troubleshooting connectivity issues, balancing multiple support requests, and keeping up with evolving network technologies. Managing these challenges requires strong analytical skills, effective prioritization, and proactive communication with team members and end-users. Staying up-to-date with the latest network protocols and tools, as well as participating in regular training, can also help associates handle technical problems efficiently and contribute positively to the team's success.

What is the difference between Network Support Associate vs Network Technician?

AspectNetwork Support AssociateNetwork Technician
CertificationsCompTIA Network+, Cisco CCNA (preferred)CompTIA Network+, Cisco CCNA, or higher certifications
Work EnvironmentHelp desk, remote support, office settingsOn-site troubleshooting, hardware setup, network installation
Job ResponsibilitiesAssist users, monitor networks, perform basic troubleshootingInstall, configure, repair network hardware, perform detailed diagnostics

While both roles involve supporting network systems, a Network Support Associate primarily provides user support and monitors networks, often remotely. In contrast, a Network Technician handles hands-on hardware installation, repairs, and detailed troubleshooting on-site. The roles overlap in certifications and industry usage but differ in daily tasks and work environment.

Is networking a high paying job?

Network Support Associates typically earn salaries that are competitive within the IT industry, with pay often increasing with experience, certifications, and specialized skills such as knowledge of network security or Cisco systems. While not always among the highest-paying IT roles, it can offer a stable income and opportunities for advancement.

What are the most commonly searched types of Network Support jobs in Georgia?

The most popular types of Network Support jobs in Georgia are:

What cities in Georgia are hiring for Network Support Associate jobs?

Cities in Georgia with the most Network Support Associate job openings:

Infographic showing various Network Support Associate job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Network Support Technician

Ringgold, GA • On-site

Ringgold Telephone Company Inc
Telecommunications • 51 - 200 employees
Learn more about Ringgold Telephone Company Incexternal

$15 - $20/hr

Full-time

Posted 27 days ago

Job description

Job Description

Position Title: Network Support Technician

Department: Network Operations

Reports to: Network Operations Manager

Employment Status: Full-Time

FLSA Status: Non exempt


Position Summary

The Network Support Technician provides support to customer including troubleshooting basic technical issues, documenting and resolving support requests, and escalating more complex problems as needed.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

  • Delivering comprehensive Level 1 IT Support for internal network users and external contracted clients.
  • Owning the diagnosis and resolution of customer service issues across all product lines, coordinating with technical teams as required.
  • Maintaining accurate records of customer interactions and ensure timely follow-up.
  • Ensuring the integrity of customer interactions and service order data through strict adherence to call guidelines.
  • Contributing to the development and maintenance of departmental procedural documentation and instructional resources.
  • Managing customer identification compliance in accordance with established CPNI regulations.
  • Promoting continuous improvement and error reduction by sharing best practices and pursuing professional development.
  • Collaborating with field technicians to troubleshoot and resolve complex customer service issues.
  • Executing comprehensive system and provisioning audits to ensure operational accuracy across switches and devices.
  • Managing the equipment refurbishment cycle to maintain a ready inventory of redistributed hardware.
  • Overseeing after-hours dispatch operations and on-call technician scheduling.
  • Managing the processing and resolution of DMCA violations per legal and departmental protocols.
  • Maintaining accurate inventory tracking and reconciliation for the Call Center.
  • Optimizing field installation workflows through the efficient registration of network hardware.

Minimum Qualifications (Knowledge, Skills, and Abilities)

  • High School Diploma or equivalent is required. Associate's degree or two to five years' experience or equivalent training in computer-based skills is strongly recommended. Extensive knowledge of telephony is required.
  • Working knowledge of MAC Addresses, DHCP Logs, and IP Addresses
  • Familiarity with OTT applications that use the Internet, (Roku, Apple, Cloud computing etc..), fire walls, spyware, malware, and viruses, and computer repair.
  • Knowledge of how the telephone works (tip and ring) and the ability to troubleshoot a problem with the customer. Must demonstrate proficiency in switch testing system and voicemail. Must be able to use these skills in the training of support technicians.
  • Excels through formal and informal training sessions and exhibits a willingness and desire to learn.

Physical Demands

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

RTC is an Equal Opportunity Employer, drug free workplace, and complies with ADA
regulations as applicable.


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