Manage ongoing operational spend, licensing, carrier contracts, and cloud networking costs to ensure financial stewardship across the Americas region. Service Desk & Technical Support Oversight
Manage ongoing operational spend, licensing, carrier contracts, and cloud networking costs to ensure financial stewardship across the Americas region. Service Desk & Technical Support Oversight
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Network Operations Manager information
See Spring Valley, NY salary details
$22.3K - $33.8K
1% of jobs
$33.8K - $45.2K
1% of jobs
$45.2K - $56.7K
0% of jobs
$56.7K - $68.2K
2% of jobs
$68.2K - $79.6K
7% of jobs
$85.6K is the 25th percentile. Wages below this are outliers.
$79.6K - $91.1K
26% of jobs
The median wage is $97.4K / yr.
$91.1K - $102.6K
23% of jobs
$112.3K is the 75th percentile. Wages above this are outliers.
$102.6K - $114K
17% of jobs
$114K - $125.5K
12% of jobs
$125.5K - $137K
4% of jobs
$137K - $148.5K
6% of jobs
$22.3K
$103K
$148.5K
How much do network operations manager jobs pay per year?
What are some common challenges faced by network operations managers, and how can they be effectively addressed?
What is a network operations manager?
What is the difference between Network Operations Manager vs Network Engineer?
| Aspect | Network Operations Manager | Network Engineer |
|---|---|---|
| Credentials | Typically requires a bachelor's degree in IT or related field, with certifications like Cisco CCNA, CCNP, or CompTIA Network+ | Requires similar certifications such as Cisco CCNA, CCNP, or CompTIA Network+; often more technical focus |
| Work Environment | Oversees network teams, manages operations, and ensures network reliability in enterprise settings | Designs, implements, and troubleshoots network infrastructure, often working hands-on with hardware and software |
| Employer & Industry Usage | Commonly employed by large corporations, service providers, and government agencies | Found in various industries, including IT firms, telecom, and corporate IT departments |
The main difference is that Network Operations Managers focus on overseeing network performance, managing teams, and strategic planning, while Network Engineers are more involved in the technical design, implementation, and troubleshooting of network systems. Both roles require similar certifications and work environments but differ in scope and responsibilities.
What are the key skills and qualifications needed to thrive as a network operations manager, and why are they important?

Full-time
Re-posted 13 days ago
Job description
JOB SUMMARY:
The Associate Director, Americas Network Lead will be responsible for end-to-end leadership of network infrastructure operations across all sites in the Americas region. This will include ownership of Eisai's hybrid network ecosystem, encompassing SD-WAN, campus/LAN networks, wireless, cloud connectivity, remote access solutions, Zscaler (ZIA/ZPA), global firewall standards, DNS/DHCP/IPAM, IDS/IPS, NAC, NDR and secure internet egress infrastructure.
Reporting to the Americas Infrastructure Lead & Global Network Lead, this role will ensure high availability, reliability, and optimization of the network and adjacent infrastructure components that support business-critical operations.
The individual will collaborate with U.S. Regional Leads, Global Functional Lead, Global Infrastructure teams, IT Security, and site leadership to align operations with defined network standards, global architectures, Zero Trust principles, and compliance frameworks.
The role will include oversight of onsite infrastructure resources, network vendors, and managed service partners, with a focus on operational excellence, security, and business continuity.
ESSENTIAL FUNCTIONS:
Infrastructure & Network Operations Leadership
- Lead day-to-day operations of Eisai's Americas network environment, including SD-WAN architecture, LAN/WAN, Wi-Fi, remote access, Zscaler ZIA/ZPA, and AWS cloud network connectivity (VPCs, Transit Gateway, routing, and segmentation).
- Ensure high availability, reliability, and performance of critical network services supporting research, manufacturing, labs, corporate offices, commercial operations, and cloud workloads.
- Oversee incident, problem, and request management for all network-related issues, ensuring rapid remediation and adherence to SLA expectations.
- Implement proactive monitoring, telemetry, and performance optimization using tools such as ThousandEyes, SolarWinds, Zscaler analytics, and CloudWatch.
- Maintain standardized network configurations, ensuring adherence to global network architecture, Zero Trust, segmentation, and firewall policies.
- Lead annual and multi-year regional network budget planning, ensuring forecasting accuracy and financial alignment to strategic priorities.
- Manage ongoing operational spend, licensing, carrier contracts, and cloud networking costs to ensure financial stewardship across the Americas region.
Service Desk & Technical Support Oversight
- Partner with the service desk and site support teams to streamline escalation paths for network issues and maintain clear troubleshooting runbooks.
- Create necessary KB documents to enable IT Service Desk team.
- Ensure frontline and L2 staff are equipped with accurate triage documentation and diagnostic guidelines related to network operations.
- Define and track KPIs tied to network reliability, incident response, service availability, and user experience.
- Drive continuous improvement initiatives and reduce repetitive incidents through root cause analysis.
Vendor & Partner Management
- Manage strategic vendor relationships, including network carriers, SD-WAN providers, Zscaler, firewall partners, monitoring vendors, and managed network services partners.
- Oversee SLA adherence, change management, and operational performance across all third-party network support agreements.
- Conduct and lead quarterly business reviews (QBRs) with all strategic vendors
- Collaborate with procurement and U.S. regional teams for contract renewals, licensing, bandwidth provisioning, and new network service onboarding.
- Evaluate technology upgrades, roadmap alignment, and cost optimization opportunities.
Backup, Recovery & Business Continuity
- Ensure connectivity resilience through redundant WAN paths, HA firewall clusters, diverse internet egress, and cloud failover mechanisms.
- Maintain and validate network-specific DR procedures including SD-WAN failover, DNS/DHCP/IPAM recovery, and cloud routing restoration.
- Coordinate with global teams to align network DR strategies with enterprise business continuity plans.
Collaboration & Communication
- Serve as the primary liaison between site operations, global network engineering, cloud networking teams, and IT Security.
- Communicate network performance, risks, planned maintenance, and major incidents to regional leadership and stakeholders.
- Represent Americas views in global architecture discussions related to Zero Trust, segmentation, cloud expansion, cyber controls, and service reliability.
- Plan, coordinate, and execute regional network projects including SD-WAN upgrades, Zscaler policy rollouts, firewall refresh cycles, wireless modernization, cloud connectivity expansions, and site readiness for business initiatives.
- Ensure network projects are delivered on time, within budget, and aligned to global architectural standards.
Infrastructure Security & Compliance
- Maintain a strong network security posture through strict adherence to Zscaler policies, firewall standards, segmentation rules, and Zero Trust requirements.
- Partner with the Security team to analyze vulnerabilities, implement controls, enforce least-privilege access, and support incident investigations.
- Ensure compliance with audit requirements, GxP guidelines, regulatory expectations, and enterprise security frameworks.
- Implement logging, alerting, and monitoring across critical systems.
Leadership & Team Management
- Mentor regional infrastructure personnel, including network engineers and site support teams.
- Support workforce planning and develop technical capability roadmaps for the team.
- Develop technical capability across the team through skill development, cross-training, and knowledge-sharing.
- Foster a culture of ownership, operational discipline, customer focus, and continuous improvement.
REQUIREMENTS:
Mandatory Experience Requirements:
- Bachelor's degree in IT, Computer Science, or related discipline.
- The candidate must have a minimum of 10+ years of experience leading network engineering and operations teams in a complex, multi-site enterprise environment
- Deep expertise in SD-WAN, LAN/WAN, Wi-Fi, firewalls, DNS/DHCP/IPAM, cloud networking, and hybrid network design.
- Requires deep, practical experience with cloud networking in AWS and Azure, including VPC/VNet design, routing, security controls, and hybrid connectivity models.
- Experience with Zscaler ZIA/ZPA, Zero Trust access models, and secure internet egress architectures.
- Strong understanding of network security, segmentation, identity-based access controls, and cybersecurity integration.
- Proven ability to lead technical teams and manage vendor partnerships.
- Strong troubleshooting, stakeholder communication, and operational leadership skills.
- Familiarity with regulated environments and audit requirements.
- Able to work hybrid in our Nutley, NJ office (Tuesday, Wednesday, Thursday in office every week).
Nice-to-Have Skills/Experience
- Experience in pharmaceutical, biotech, manufacturing, or other regulated sectors.
- Experience managing MSP-driven operating models.
- Familiarity with Fortinet, Cisco, Aruba, AWS/Azure networking tools, Zscaler, and enterprise monitoring solutions.
- ITIL certification or experience with ITIL-based processes.
- Project management or leadership training certifications.
Success Criteria:
- Deliver reliable, stable network services across all Americas sites.
- Ensure strong vendor/partner performance with consistent SLA/KPI compliance.
- Maintain predictable budgeting and cost-efficient network operations.
- Align regional network operations with global architecture and Zero Trust standards.
- Reduce network-related incidents and enhance overall user experience.
- Strengthen support capabilities for Network services across L1-L3 teams with clear processes and documentation.
- Represent Americas needs effectively in global planning and ensure alignment with global strategy.
- Ensure strict adherence to security, audit, and regulatory compliance requirements across all network services.
#MI-LI1
Eisai Salary Transparency Language:
The annual base salary range for the Associate Director, Americas Network Lead is from :$173,100-$227,200
Under current guidelines, this position is eligible to participate in : Eisai Inc. Annual Incentive Plan & Eisai Inc. Long Term Incentive Plan.
Final pay determinations will depend on various factors including but not limited to experience level, education, knowledge, and skills.
Employees are eligible to participate in Company employee benefit programs. For additional information on Company employee benefits programs, visit https://careers.eisai.com/us/en/compensation-and-benefits.
Certain other benefits may be available for this position, please discuss any questions with your recruiter.
Eisai is an equal opportunity employer and as such, is committed in policy and in practice to recruit, hire, train, and promote in all job qualifications without regard to race, color, religion, gender, age, national origin, citizenship status, marital status, sexual orientation, gender identity, disability or veteran status. Similarly, considering the need for reasonable accommodations, Eisai prohibits discrimination against persons because of disability, including disabled veterans.
Eisai Inc. participates in E-Verify. E-Verify is an Internet based system operated by the Department of Homeland Security in partnership with the Social Security Administration that allows participating employers to electronically verify the employment eligibility of all new hires in the United States. Please click on the following link for more information:
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About Eisai
Sourced by ZipRecruiter
Eisai is a global pharmaceutical company (headquartered in Woodcliff Lake, NJ, US), renowned for its innovative research and development in neuroscience and oncology. The primary focus of the company is to provide therapeutic treatments and solutions for diseases like Alzheimer's, cancer, and other neurological disorders. Eisai was founded in Japan in 1941 and has since developed a strong presence across international markets. Eisai's core values center around their philosophy of 'human health care' (hhc), where they aim to make significant and positive contributions to patients and their families' healthcare worldwide.
Company size
1,001 - 5,000 Employees
Headquarters location
Nutley, NJ, US
Year founded
1995