Network Operations Center Jobs in Addison, IL (NOW HIRING)

Description
The final salary will depend on the candidate's qualifications. Those with 8 years or more of required experience can expect offers up to the midpoint of the salary range. Metra provides full pay ranges so candidates can consider their growth potential.
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Qualified veterans who meet the minimum requirements will receive outreach during the recruitment process in accordance with Federal and State laws, including the Illinois Veterans Preference Act. Meeting the minimum qualifications does not guarantee an interview or job offer. The most qualified candidate will be selected.
Metra is one of the largest and most complex commuter rail systems in North America, serving Cook, DuPage, Will, Lake, Kane, and McHenry Counties. The agency is linking communities in Northeastern Illinois by providing safe, reliable, and efficient commuter service.
Information Technology is divided into four sections: Enterprise Applications, Railroad Applications, Network Services and Systems Development. The Enterprise Applications team is charged with implementing and supporting applications used enterprise-wide at Metra, such as the new Enterprise Resource Planning (ERP) system and HR, Payroll and Timekeeping systems. The Railroad Applications team is charged with implementing and supporting applications used to support Metra's Transportation, Mechanical, and Engineering functions. The Network Services section has two distinct groups: IT Support and Network Operations. IT Support maintains and supports the agency's personal computers as well as computer aided design (CAD) systems for the Engineering Department and point-of-sale terminals. Network Operations builds and maintains the servers and storage that are replacing the agency's mainframe, the data network, e-mail system and disaster recovery capabilities. Systems Development develops, maintains, and supports all application systems built in-house, across all business functions.
Reporting to the CIO, the Senior Director, Infrastructure and Network Services is the enterprise authority for network, data center, cloud connectivity, and infrastructure resiliency-accountable for secure, reliable, and compliant service delivery for ~4,000 users, ~4,000 endpoints, and 350+ locations in a 24x7x365 operating environment. The role holds final decision rights for infrastructure architecture/standards, owns availability, disaster recovery, and continuity outcomes, and serves as executive incident leader for major events impacting mission-critical services. This position directs a $10M+ annual capital/operating portfolio, governs strategic vendors/telecom partners, and drives multi-year modernization road maps that reduce enterprise risk, strengthen cybersecurity posture, and enable organizational performance objectives.
The primary duties include: Enterprise Infrastructure Strategy & Architecture Authority: Establish and enforce enterprise infrastructure reference architectures and standards across network, data center, cloud connectivity, and platform services. Serve as final design approval authority, balancing risk, resilience, cost, and performance; institutionalize architecture governance and technical debt management. Define multi-year capability road maps aligned to executive priorities; translate road maps into funded, sequenced programs with measurable outcomes. Service Reliability, Resilience & Continuity Ownership (SLA/OLA/DR): Own availability, performance, capacity, and resiliency outcomes for mission-critical infrastructure services operating 24x7x365 supporting ~4000 users, ~4000 endpoints across~350 locations. Establish and govern service targets (SLA/OLA), reliability engineering practices, resilience metrics, and service assurance reporting. Accountable for disaster recovery strategies, continuity architectures, and restoration readiness (testing, exercises, fail over validation). Enterprise Risk Leadership & Security-by-Design Governance: Embed cybersecurity and compliance requirements into infrastructure designs, operations, and vendor deliverables; ensure audit readiness and control effectiveness. Partner with SOC to manage infrastructure risk exposure, vulnerability remediation posture, and regulatory obligations. Define and enforce infrastructure policies/controls (e.g., segmentation, privileged access, secure configuration baselines) aligned to industry best practices. Operational Excellence (ITSM) & Major Incident Executive Leadership: Lead the infrastructure operating model using ITSM disciplines (incident, problem, change, configuration, knowledge) to improve stability and reduce repeat events. Act as executive escalation leader and incident commander for major incidents; drive post-incident root cause, corrective action, and systemic prevention. Govern change risk, release readiness, and operational maturity across distributed environments and vendor towers. Enterprise Program Delivery & Modernization Execution: Oversee large-scale modernization and life cycle programs (refresh, expansion, cloud connectivity evolution, data center strategy) ensuring integrated delivery across teams and vendors. Ensure platforms meet current and future business demand while improving reliability, security, and operational efficiency. Provide executive-level reporting on delivery status, risk, dependencies, and service outcomes. Promote safe work practices and maintain and foster a safe work environment. Perform other related duties as assigned to meet the ongoing needs of the organization.
Metra is a railroad employer subject to the provisions of the Railroad Retirement Tax Act, not the Social Security Administration.
Requirements

1. Bachelor's degree in Computer Science or Engineering or in lieu of specified degree, a combination of education and experience may be substituted for the degree that equals four years in Information Technology.
2. In addition to #1, Fifteen plus (15+) years of progressive infrastructure leadership in large, distributed enterprise environments with 24x7x365 operational accountability; including network, data center, cloud connectivity, and service assurance leadership.
3. Seven plus (7+) years leading managers/senior technical leaders and complex vendor ecosystems; demonstrated ownership of enterprise reliability, continuity, and executive incident response outcomes.
4. Demonstrated portfolio ownership experience for multi-million-dollar infrastructure investments, contract governance, and strategic sourcing.
5. Knowledge of enterprise infrastructure governance, policy development, and design authority models across network, data center, and cloud connectivity in regulated environments.
6. Knowledge of enterprise cybersecurity-by-design principles for infrastructure (segmentation, zero trust patterns, secure configuration baselines, identity-integrated controls, vulnerability and exposure management).
7. Large-scale vendor/telecom ecosystem management, contract governance, and licensing/consumption optimization across major infrastructure platforms.
8. Knowledge of infrastructure financial management (multi-year budgeting, CAPEX/OPEX trade offs, total cost of ownership, business case development, and investment prioritization).
9. Ability to exercise final decision authority for enterprise infrastructure designs and standards, balancing risk, resiliency, cost, and performance across complex environments.
10. Ability to lead executive stakeholder alignment-framing infrastructure risk, investment trade offs, and service outcomes for CIO-level governance and cross-functional leaders.
11. Ability to operate as executive incident leader-driving rapid restoration, cross-team coordination, and accountable post-incident remediation for mission-critical services.
12. Ability to direct a multimilliondollar portfolio (~$10M capex/opex) and vendor ecosystem, negotiating contracts and licensing strategies (e.g., HPE, Microsoft EA, Cisco/Meraki) to optimize total cost of ownership and resiliency outcomes.
13. Expert skill in designing and governing resilient infrastructure platforms (network, cloud connectivity, data center services) with validated DR/BC capabilities in 24x7x365 environments.
14. Advanced skill in security and compliance integration-policy enforcement, audit readiness, secure architecture patterns, and control assurance for infrastructure services.
15. Executive skill in ITSM operating model leadership incident/problem/change/configuration) to improve stability, reduce repeat incidents, and increase service predictability.
16. Advanced skill in vendor governance, strategic sourcing, negotiation, and performance management for multi-million-dollar infrastructure portfolios.
17. Ability to stand, walk, and/or sit, for extended periods of time.
18. Ability to lift and move up to 20 pounds.
19. Must be able to operate a vehicle.
20. Must be willing to travel within and outside of Metra's 6-county region
21. Must be available to work flexible hours in the early morning, late afternoon, evenings, or weekends.
22. Must be available on-call 24-hours/day, 7 days/week, 365 days/year, including weekends and holidays.

Preferred:

1. Master's degree in a computer related technical field or an MBA.
2. VMware Certified Professional.
3. CCNA Security (Cisco Certified Networking Associate).
4. CCNP Routing & Switching (Cisco Certified Networking Professional).
5. MCITP Enterprise Administrator on Windows Server.
6. MCSE Windows Server.

Metra employees in an active review period under the current discipline policy or who have documented attendance or performance issues will not be considered and/or selected for this position.
Some positions require an Enhanced Background Check due to the nature of the role. This may include additional criminal history, employment and education verification, credential validation, and other legally permissible checks. All screenings are conducted in compliance with applicable laws and require candidate authorization.
Please note: Regardless of any state laws that legalize marijuana, Metra prohibits applicants and employees' use or possession of marijuana (or marijuana paraphernalia), or having detectable amounts of marijuana in their bodies, including synthetic and/or non-synthetic substances such as THC for any reason for preemployment screening purposes, while on duty, subject to duty, on Metra property, or in Metra work equipment and vehicles.
Metra is committed to ensuring that our career website and recruiting process are accessible to all individuals. For general assistance, please contact talentacquisition@metrarr.com. If you require reasonable accommodations to complete this application, participate in interviews, complete any pre-employment testing, or engage in any other aspect of the employee selection process, please direct your inquiries to the Reasonable Accommodations Committee at RAC@metrarr.com.
Metra is an Equal Opportunity/Affirmative Action Employer. It is our policy to fill vacant positions with qualified candidates without regard to race, color, sex, religion, national origin, age, gender identity, disability, or any protected categories, assuming an individual