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Network Operations Center Noc Manager Jobs in Puerto Rico

AppleOne

NOC Technician

Guaynabo, PR

$16.47/hr

... paced Network Operations Center environment. As a NOC Technician, you will help ensure customer services remain operational, repair requests are handled accurately, and network incidents are ...

ASM Global

Operations Manager(E)

San Juan, PR · On-site

... and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 ... Legends Global , has an excellent opening for the Operations & Facility Manager at The PR ...

ASM Global

Operations Manager(E)

San Juan, PR · On-site

... and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 ... Legends Global , has an excellent opening for the Operations & Facility Manager at The PR ...

Kelly Services

Network Analyst

Carolina, PR

Manages and troubleshoots network and internet connectivity throughout the organization. * Monitor ... stays operational. * Actively contribute to increasing the availability of our services by ...

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Network Operations Center Noc Manager information

What are the primary challenges a Network Operations Center (NOC) Manager faces when leading a 24/7 team?

A NOC Manager often encounters challenges such as maintaining high team morale during shift work, ensuring effective communication across multiple shifts, and quickly addressing critical incidents that can occur at any time. Balancing proactive network monitoring with the need for rapid incident response requires strong organizational and leadership skills. Additionally, NOC Managers must continually adapt to new technologies and evolving security threats while fostering a culture of continuous improvement within the team.

What is the difference between Network Operations Center Noc Manager vs Network Engineer?

AspectNetwork Operations Center Noc ManagerNetwork Engineer
CertificationsCCNA, CCNP, Network+CCNA, CCNP, CCIE
Work EnvironmentMonitoring networks, managing NOC team, incident responseDesigning, implementing, troubleshooting network infrastructure
Employer & Industry UsageTelecom, managed services, large enterprisesIT firms, service providers, corporate networks

The Network Operations Center Noc Manager oversees NOC teams, ensuring network stability and incident management, while Network Engineers focus on designing and maintaining network infrastructure. Both roles require similar certifications and often work in related environments, but their responsibilities differ in scope and focus.

What are the key skills and qualifications needed to thrive as a Network Operations Center (NOC) Manager, and why are they important?

To thrive as a NOC Manager, you need a solid background in network administration, troubleshooting, and IT management, often supported by a degree in computer science or information technology and relevant experience. Familiarity with network monitoring tools (e.g., SolarWinds, Nagios), ticketing systems, and industry certifications like CCNA, CompTIA Network+, or ITIL is typically required. Strong leadership, problem-solving abilities, and effective communication distinguish top performers in this role. These skills and qualifications are crucial for ensuring network reliability, leading technical teams, and quickly resolving critical incidents to minimize business disruption.

What is a Network Operations Center (NOC) Manager?

A Network Operations Center (NOC) Manager is a professional responsible for overseeing the daily operations of a network operations center, where IT professionals monitor, manage, and maintain a company's computer networks. The NOC Manager leads a team that ensures network systems run efficiently, identifies and resolves network issues, and implements policies for network security and reliability. They also coordinate incident response, manage escalations, and communicate with other departments to support organizational goals. The NOC Manager plays a key role in maintaining uptime and optimal performance of critical network infrastructure.
What are popular job titles related to Network Operations Center Noc Manager jobs in Puerto Rico? For Network Operations Center Noc Manager jobs in Puerto Rico, the most frequently searched job titles are:
What job categories do people searching Network Operations Center Noc Manager jobs in Puerto Rico look for? The top searched job categories for Network Operations Center Noc Manager jobs in Puerto Rico are:
Network Operations Center Noc Manager jobs near you
NOC Technician

NOC Technician

AppleOne

Guaynabo, PR

$16.47/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 5 days ago

Job description

Job Summary
We are seeking a NOC Technician for a temp-to-hire opportunity in Guaynabo, PR. This role is ideal for an IT professional with 1 to 2 years of experience who enjoys network monitoring, technical troubleshooting, customer support, and working in a fast-paced Network Operations Center environment.
As a NOC Technician, you will help ensure customer services remain operational, repair requests are handled accurately, and network incidents are escalated and resolved according to established procedures and service level agreements. This is a strong opportunity to build your career in network and server administration while working with knowledgeable technical teams, supportive leadership, and a collaborative environment focused on service reliability, customer satisfaction, and continuous improvement.
Key Responsibilities
- Answer incoming customer service repair and troubleshooting calls, document repair requests, and ensure issues are reported and handled according to established standards and procedures.
- Provide remote assistance for customer requests, including CPE configuration changes, SoftSwitch changes, ISDN-PRI circuits, PBX lines, SIP lines, and related telecom services.
- Monitor customer premise equipment, network alarms, and network performance systems to identify, troubleshoot, and resolve service-impacting incidents.
- Investigate network outages, determine root cause, and recommend process, procedure, or configuration improvements to reduce recurrence.
- Maintain customers informed of repair status according to SLA requirements and update internal repair order tracking systems regularly.
- Escalate incidents to appropriate internal teams, including NOC 2nd Level, RFT, NEO, or providers, and notify internal groups of major outages or network incidents according to protocol.
Compensation and Benefits
- Job Type: Temp-to-Hire.
- Location: Guaynabo, PR.
- Pay Rate: $13.47 to $16.47 per hour.


Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
#2233

Company Description

This company offers growth and a great group of people to work with.
AppleOne logo

About AppleOne

Sourced by ZipRecruiter

AppleOne is a renowned staffing service based in Glendale, California, USA. Positioned in the Human Resources industry, the company offers extensive staffing and recruiting solutions, such as temporary, full-time, and part-time placement, to companies across diverse industry sectors. The company was established by Bernie Howroyd in 1964, launching the business to aid others in finding excellent jobs and companies in finding excellent people.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Glendale, CA, US

Year founded

1964

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