Network Infrastructure Manager Jobs in Worcester, MA

Mon - Fri 8a-5p

The Technical Project Manager leads teams within a matrix environment to successfully complete projects within the Technology organization. Serves as the primary liaison between project teams, business owners and sponsors for various systems and/or applications. The Technical Project Manager is responsible for the oversight of the entire project’s life cycle. Apply project management and agile methodology skills to manage scope, plan work, coordinate resources and drive execution. Projects may be small to large; cross-functional in impact and are technical in nature. This position will collaborate with a team of PMs and Senior PMs to make continuous improvements to project processes.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position will focus on the management of enablement related projects such as data center migrations to public cloud (AWS), greenfield deployments in the DCU data centers, component lifecycle management, wireless and telephone infrastructure upgrades, monitoring & alerting for the IT infrastructure, workstation deployments, system / server upgrades, networking upgrades and transformations, disaster recovery exercises, remediation of major audit findings and other similar technically oriented projects.

• Manage projects with waterfall and agile methods when applicable


• Plan, estimate and execute technology-related projects


• Communicate and coordinate project deliverables across IS Infrastructure, IS Development teams and the project team to achieve milestones


• Develop detailed project deliverables including scope statements, schedule, resource plans and success criteria


• Schedule and conduct project planning with appropriate tech leads, third party contractors and business


• Manage day to day project activities to meet deliverables, manage risks and remove team blockers


• Coordinate project deliverables, identify required resources and review roles & responsibilities

• Coordinate project tasks such as equipment are ordered, received, and staged during the project execution

• Coordinate team resources across projects with other Project Managers


• Simultaneously manage multiple IT project plans. Establish clear goals, milestones and approach to execution


• Assist in building Portfolio View of initiatives business and IT initiatives across the Credit Union


• Use sound judgment in project communication and ensure that key stakeholders including the team, business and management are apprised of project activities in a timely manner


• Communicate progress, risks, expectations, timelines, milestones and other key project metrics to business and team members


• Contribute to the ongoing development and improvement of the Project Management Life Cycle and agile methodologies


• Lead the team to update support processes to capture new project enhancements, features or updated technologies


• Ensure project post implementation reviews are conducted


• Working knowledge and understanding of the ITIL (Information Technology Infrastructure Library) Framework


• Adhere to DCU’s project management best practices, procedures and documentation standards


• Have a \"Team Player\" mentality


• Performs other job-related duties as assigned by Manager(s)

• 4-year degree in Information Systems or equivalent work experience


• Minimum of 2 years direct Information Systems infrastructure experience, perhaps as a system engineer, network engineer, worked on a service desk team, or in IT Security, and may have been an Infrastructure team lead or infrastructure manager.


• 2 - 4 years experience with Information Systems project management experience


• 2 - 4 years experience in Financial Industry


• Excellent verbal and written communication skills.


• Strong knowledge of banking systems, technologies and their relationship to business functions, practices, and processes


• Analytical and Project Management skills with a focus in financial services applications


• Strong verbal/written communication skills


• PMI or other project management certification preferred


• Knowledge and practical applications of Agile methodology


• Business Process Management experience recommended

DCU is the largest credit union headquartered in New England – serving more than one million members in all 50 states. With over 1,700 team members, we strive to make DCU a great place to work with an excellent work-life balance and a community that cares.

DCU is an equal-opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

If you’re applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to career@dcu.org and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.

$100,100 - $113,900

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.