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Network Associate Jobs in Cleveland, OH (NOW HIRING)

Murtech Staffing and Solutions

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Network Support Supervisor

Cleveland, OH · On-site

$65K - $72K/yr

Network Support Supervisor Location: Cleveland, OH (100% onsite) Duration: W2 Full-time role ... Associate's Degree (or equivalent) in IT, Computer Science, or equivalent technical training ...

Acuative Corporation

NOC Supervisor

Strongsville, OH · On-site

Cisco Certified Network Associate (CCNA). * Networking/Security: Fortinet Certified Associate (FCA) or NSE 2/3. * Soft Skills: Strong verbal and written communication, essential for clear shift ...

Acuative Corporation

NOC Supervisor

Strongsville, OH · On-site

Cisco Certified Network Associate (CCNA). * Networking/Security: Fortinet Certified Associate (FCA) or NSE 2/3. * Soft Skills: Strong verbal and written communication, essential for clear shift ...

Acuative

NOC Analyst Tier II

Strongsville, OH · On-site

Must possess at least one major networking certification (e.g., Cisco Certified Network Associate (CCNA), Juniper Networks Certified Associate (JNCIA), or Fortinet Certified Professional (FCP)

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Network Associate information

See Cleveland, OH salary details

$37.3K

$64.8K

$117.3K

How much do network associate jobs pay per year?

As of Aug 29, 2026, the average yearly pay for network associate in Cleveland, OH is $64,786.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,500.00 and $75,200.00 per year, depending on experience, location, and employer.

What is a network associate?

Network Associates are IT professionals responsible for helping design, implement, manage, and troubleshoot computer networks within an organization. They support network infrastructure such as routers, switches, firewalls, and wireless access points, ensuring reliable connectivity and network performance. Network Associates often monitor network activity, assist with network security, and resolve connectivity issues. This entry-level role is key for organizations to maintain efficient and secure communication systems.

What are the key skills and qualifications needed to thrive as a network associate?

To thrive as a Network Associate, you need foundational knowledge of networking concepts, troubleshooting, and security, typically backed by a degree in information technology or a related field. Familiarity with network hardware, Cisco or Juniper devices, and certifications like CompTIA Network+ or Cisco CCNA are commonly required. Strong problem-solving abilities, attention to detail, and effective communication help you excel in supporting users and collaborating with IT teams. These skills and qualifications ensure reliable network performance, minimize downtime, and contribute to overall organizational productivity.

What are some typical challenges a network associate may face during network troubleshooting, and how can they be addressed?

Network Associates often encounter issues such as intermittent connectivity, hardware failures, or configuration errors. These challenges require strong analytical skills to diagnose the root cause, as well as familiarity with common network diagnostic tools and protocols. Collaborating with senior network engineers and documenting troubleshooting steps are effective strategies to resolve problems efficiently and prevent recurrence. Staying current with emerging technologies and regular training can also help Network Associates handle complex issues more confidently.

What is the difference between Network Associate vs Network Technician?

AspectNetwork AssociateNetwork Technician
CertificationsCompTIA Network+, Cisco CCNA (preferred)CompTIA Network+, Cisco CCNA (preferred)
Work EnvironmentOffice settings, network support rolesFieldwork, on-site troubleshooting
Job ResponsibilitiesAssisting with network setup, monitoring, and basic troubleshootingInstalling, maintaining, and repairing network hardware and connections

Both roles often require similar certifications like CompTIA Network+ and Cisco CCNA. Network Associates typically work in office environments supporting network operations, while Network Technicians often perform hands-on hardware installation and repairs on-site. The roles are closely related, with Network Associates focusing more on support and monitoring, and Network Technicians on physical network infrastructure maintenance.

Is networking a high paying job?

Network Associate positions typically offer competitive salaries that vary by experience, location, and industry. Entry-level roles may start lower, but with certifications like Cisco or CompTIA and experience, salaries can increase significantly, making networking a potentially lucrative career path.

What are the most commonly searched types of Network jobs in Cleveland, OH?

The most popular types of Network jobs in Cleveland, OH are:

What are popular job titles related to Network Associate jobs in Cleveland, OH?

For Network Associate jobs in Cleveland, OH, the most frequently searched job titles are:

What job categories do people searching Network Associate jobs in Cleveland, OH look for?

The top searched job categories for Network Associate jobs in Cleveland, OH are:

What cities near Cleveland, OH are hiring for Network Associate jobs?

Cities near Cleveland, OH with the most Network Associate job openings:

Network Associate jobs near you
Infographic showing various Network Associate job openings in Cleveland, OH as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, 1% Temporary, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $64,786 per year, or $31.1 per hour.

Network Support Supervisor

Cleveland, OH • On-site

Murtech Staffing and Solutions
IT Services • 51 - 200 employees
Learn more about Murtech Staffing and Solutionsexternal

$65K - $72K/yr

Full-time

Posted 4 days ago

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Job description

Position: Network Support Supervisor


Location: Cleveland, OH (100% onsite)


Duration: W2 Full-time role


Description:


The Supervisor is the shift-level manager responsible for the stable, efficient, and reliable day-to-day operation of the network infrastructure. You will be a Supervisor first, then escalation second.


Required Skills:


• Security Clearance: Must be eligible for and able to successfully obtain and maintain a U.S. Government Public Trust clearance.

• Associate's Degree (or equivalent) in IT, Computer Science, or equivalent technical training/certifications (or equivalent work experience).

• Minimum 3+ years of hands-on experience in a 24/7 operations environment, triage, and ticket management.

• Minimum 1+ year of experience guiding, mentoring, or directly supervising junior technical staff.

• Proven ability to coordinate initial incident response, manage bridge calls, and perform accurate ticket quality review.

• Core Skills: Solid understanding of network monitoring tools, protocols (TCP/IP), and basic troubleshooting for LAN/WAN/Security devices.

• Strong verbal and written communication, essential for clear shift handovers and incident reporting.


Desired Skills:


• IT Service Management: ITILv4 Foundation.

• Cisco Certified Network Associate (CCNA)

• Fortinet Certified Associate (FCA) or NSE 2/3.


Responsibilities:

• Manage the daily supervision of approximately 10-15 Analysts and Technicians, including scheduling, time-off requests, and ensuring adequate 24/7 coverage.

• Provide coaching, training, and technical mentorship to develop the team's troubleshooting and diagnostic skills.

• Conduct regular check-ins and performance reviews, offering constructive feedback and contributing to formal employee appraisals.

• Assist your manager with the recruitment, interviewing, and onboarding of new technical staff.

• Oversee all day-to-day activities during the assigned shift.

• Review and assign all incoming work, including automated alerts, trouble tickets, service requests, and change orders, ensuring proper prioritization and timely resolution by staff.

• Ensure the team is diligently monitoring all network and system health dashboards, performance metrics, and alerts using monitoring tools.

• Drive the team to meet or exceed Service Level Agreements (SLAs) for response time (MTTA) and resolution time (MTTR).

• Review the quality and completeness of all incident tickets, ensuring all actions, escalations, and resolutions are accurately logged in the ticketing system.

• Act as the first point of escalation for complex technical issues that

Level 1/2 staff cannot resolve, providing guidance or stepping in to troubleshoot.

• Take ownership of critical incidents, coordinating the initial response, managing bridge calls, and engaging specialized engineering teams

• Ensure clear, timely, and effective internal and external communication regarding the status of all significant incidents and maintenance activities.

• Lead preliminary root cause analysis on recurring incidents and collaborate with the Problem Management team to find and eliminate systemic issues.

• Ensure all staff strictly adhere to established Standard Operating Procedures, runbooks, and ITIL-based processes.

• Oversee and approve network change requests during the shift, ensuring change management policies are followed to minimize risk

• Prepare and present daily, weekly, or shift reports on NOC performance, network availability, and key metrics for management review.














Company Description

About Murtech Staffing & Solutions - We are a National Staffing Services Company with a team dedicated to solving the unique staffing challenges for our clients. The essence of Murtech is built in our Core Values: Integrity, Passion and Work Ethic. We apply these values to provide professional career development for both our employees and candidates.