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Network Administrator Help Desk Support Jobs in Indiana

MIBOR

Help Desk Specialist

Indianapolis, IN · On-site

$22 - $25/hr

Through our membership, each year, we invest in the communities we support to help improve the ... The Help Desk Specialist provides members with customer service assistance and technical support ...

Medasource

Help Desk Desktop Support

Granger, IN · On-site

$18 - $24.25/hr

Our client is seeking Helpdesk Technicians to join their team. This is a great opportunity for individuals with a solid customer service background who enjoy troubleshooting and supporting users from ...

EXOS

Desktop Support Technician

Indianapolis, IN · On-site

$19.25 - $24.50/hr

Key Responsibilities Provide day-to-day desktop and help desk support for end users Troubleshoot hardware, software, printer, network, and connectivity issues Support Microsoft Windows environments ...

AA2IT

Network Administrator II

Evansville, IN · On-site

AA2IT is currently seeking a qualified Network Branch Support Technician to join their team onsite in Evansville, IN. This role involves managing campus support and providing end-user support ...

Elevance Health

Help Desk Analyst I

Indianapolis, IN · Hybrid

$19.50 - $26.75/hr

Technical knowledge of personal computer hardware and software, networking; telecommunications ... IFT > IT Infrastructure & Support Please be advised that Elevance Health only accepts resumes for ...

Summit Radiology

IT Help Desk Technician

Fort Wayne, IN · On-site

Support walk-ins for IT assistance at our Fort Wayne office * Perform basic network troubleshooting ... Prior help desk, service desk, or customer support experience * Exposure to Windows or Linux server ...

Amrize

IT Help Desk

Franklin, IN

$18 - $24/hr

We're seeking a IT Help Desk who's ready to be part of our mission to manufacture and deliver ... Collaborate with the IT Department to resolve broader software and networking issues affecting the ...

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Network Administrator Help Desk Support information

What is a network administrator help desk support?

Network Administrator Help Desk Support professionals are responsible for maintaining an organization's computer networks and providing technical support to users. They troubleshoot network issues, configure hardware and software, manage user accounts, and ensure reliable network performance. These roles often serve as the first point of contact for employees experiencing technical problems, working to resolve issues quickly or escalating them as necessary. Additionally, they may assist with network security, backups, and updates to ensure the organization's IT infrastructure runs smoothly.

How do network administrator help desk support roles typically collaborate with other IT teams to resolve issues?

Network Administrator Help Desk Support professionals often serve as a bridge between end users and specialized IT teams. When complex network issues arise, they gather detailed information from users, perform initial troubleshooting, and escalate unresolved problems to network engineers or system administrators. Effective collaboration is crucial, as they communicate findings, document incidents, and follow up to ensure timely resolution. This teamwork not only streamlines issue resolution but also enhances overall network reliability and user satisfaction.

What are the key skills and qualifications needed to thrive as a network administrator help desk support, and why are they important?

To thrive as a Network Administrator Help Desk Support, you need a solid understanding of networking fundamentals, troubleshooting, and operating system administration, often backed by a degree in IT or related certifications such as CompTIA Network+ or Cisco CCNA. Proficiency with network monitoring tools, ticketing systems, and remote desktop software is typically required. Strong problem-solving abilities, communication skills, and patience help you effectively support users and resolve technical issues. These skills and qualities are crucial for maintaining system reliability, minimizing downtime, and ensuring a positive user experience.

What is the difference between Network Administrator Help Desk Support vs Network Technician?

AspectNetwork Administrator Help Desk SupportNetwork Technician
CertificationsCompTIA Network+, Cisco CCNA, Microsoft MTACompTIA Network+, Cisco CCNA, Microsoft MTA
Work EnvironmentHelp desk, support tickets, remote troubleshootingOn-site hardware setup, network installation, troubleshooting
Employer & Industry UsageIT support teams, managed service providers, corporate networksTelecom companies, network installation firms, enterprise IT

Both roles require similar certifications and often work in IT support environments. However, Network Administrator Help Desk Support primarily focuses on remote troubleshooting and user support, while Network Technicians are more involved in hardware setup and network infrastructure installation. Understanding these differences helps job seekers identify the right career path in network support roles.

What cities in Indiana are hiring for Network Administrator Help Desk Support jobs?

Cities in Indiana with the most Network Administrator Help Desk Support job openings:

Network Administrator Help Desk Support jobs near you

Help Desk Specialist

Indianapolis, IN • On-site

MIBOR
Real Estate • 51 - 200 employees
Learn more about MIBORexternal

$22 - $25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Key responsibilities

  • Answer general inquiries related to system access, usage, and member information via phone, email, and chat.

  • Guide members in using software, hardware, and other products related to the listing service.

  • Perform data verification, test system changes, and assist with training and special projects as assigned.

Job description

MIBOR REALTOR® Association is looking for a Help Desk Specialist who is an excellent communicator with a passion for delivering exceptional customer service and strong technical aptitude. If you are a self-starter who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity to join our team.

 Why join MIBOR

 MIBOR REALTOR® Association (MIBOR) is more than your average employer. We are a professional trade association and multiple listing service that serves approximately 10,000 REALTOR® members throughout central Indiana. Our mission is to empower our members and strengthen the marketplace through collaboration, advocacy, professionalism, education, and innovation.

 Through our membership, each year, we invest in the communities we support to help improve the quality of life for the residents and businesses located within them.

Primary Responsibility:    

The Help Desk Specialist provides members with customer service assistance and technical support related to MIBOR BLC products and systems, software, mobile applications, and lockbox hardware, as well as upholding data integrity standards by becoming expert on BLC rules and policy as well as system functionality and processes. This Specialist is responsible for providing exceptional first-line customer contact via phone, email, and/or chat. 

Specific Responsibilities: 

1. Answer general listing service inquiries on system access, “How to” questions. 

2. Guide members in using software and hardware components. 

3. Answer inquiries on new member information, membership categories, changes, member benefits, application information, billing, and dues assessment. 

4. Provide after-hours and weekend support for members and system as assigned. 

5. Assist with general administrative duties, special projects, and events as assigned. 

6. Perform data verification duties and proactively monitor proper use of BLC® data. 

7. Contribute to team effort by accomplishing related results as needed. 

8. Learn and stay current on all technical platforms and related updates supported by the BLC®. 

9. Assist with training courses designed to instruct customers in the proper use of information systems using prepared materials and content. 

10. Test system changes and repairs before installation to ensure resolution of a problem, satisfaction of a request, and/or proper functionality. 

11. Maintain established qualitative and quantitative Key Performance Indicators (KPIs) designed to measure success of the service provided to members. 

12. Accomplish other special projects at the request of Vice President of Broker Listing Cooperative®. 

 Competencies: 

  • Exhibits a professional countenance and demeanor 

  • Strong commitment to member service

  • Ability to effectively serve all members - adjusting for various personality types 

  • Excellent communication skills; written, verbal, and listening 

  • Diplomacy and confidentiality; proper phone etiquette. 

  • Stress management/composure 

  • Technical capacity/Listing Service and all products provided to members. 

  • Technical capacity/MS Office applications, membership management software, and all in-house communications tools 

  • Able to handle multiple tasks simultaneously 

  • Good thinker with common sense as it applies to providing service 

  • Ability to sustain upbeat attitude toward members 

  • Can subscribe to MIBOR Values: Service, Excellence, Integrity, Collaboration and Family 

Reports to: Vice President of Broker Listing Cooperative® 

Job Type: Full-time


Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance