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Network Administrator Help Desk Support Jobs in Indiana

Kirby Risk

Help Desk Specialist

Indianapolis, IN · On-site

As an IT Help Desk Specialist, you'll be on the front line of support--helping teammates across the ... network equipment to ensure reliable day-to-day operations * Troubleshoot and support Microsoft ...

kirbyrisk

Help Desk Specialist

Indianapolis, IN

... network equipment to ensure reliable day-to-day operations * Troubleshoot and support Microsoft ... help desk experience preferred * Strong knowledge of Microsoft Office products * Solid ...

TEKsystems

Jr. Help Desk Technician

Fort Wayne, IN · On-site

$50K - $60K/yr

Provide walk-up support for local users. * Perform basic network troubleshooting, including ... It is unlawful in Massachusetts to require or administer a lie detector test as a condition of ...

TEKsystems

Jr. Help Desk Technician

Fort Wayne, IN

$50K - $60K/yr

Provide walk-up support for local users. * Perform basic network troubleshooting, including ... It is unlawful in Massachusetts to require or administer a lie detector test as a condition of ...

kirbyrisk

Help Desk Specialist

Indianapolis, IN · On-site

... network equipment to ensure reliable day-to-day operations * Troubleshoot and support Microsoft ... help desk experience preferred * Strong knowledge of Microsoft Office products * Solid ...

Kirby Risk

Help Desk Specialist

Indianapolis, IN · On-site

... network equipment to ensure reliable day-to-day operations * Troubleshoot and support Microsoft ... help desk experience preferred * Strong knowledge of Microsoft Office products * Solid ...

Netfor

Help Desk Project Coordinator

Indianapolis, IN · On-site

$21 - $24/hr

The Help Desk team supports employees and client end users with technical issues, service requests, and the operational improvements that keep support delivery running smoothly. Position Overview The ...

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Network Administrator Help Desk Support information

What is a network administrator help desk support?

Network Administrator Help Desk Support professionals are responsible for maintaining an organization's computer networks and providing technical support to users. They troubleshoot network issues, configure hardware and software, manage user accounts, and ensure reliable network performance. These roles often serve as the first point of contact for employees experiencing technical problems, working to resolve issues quickly or escalating them as necessary. Additionally, they may assist with network security, backups, and updates to ensure the organization's IT infrastructure runs smoothly.

How do network administrator help desk support roles typically collaborate with other IT teams to resolve issues?

Network Administrator Help Desk Support professionals often serve as a bridge between end users and specialized IT teams. When complex network issues arise, they gather detailed information from users, perform initial troubleshooting, and escalate unresolved problems to network engineers or system administrators. Effective collaboration is crucial, as they communicate findings, document incidents, and follow up to ensure timely resolution. This teamwork not only streamlines issue resolution but also enhances overall network reliability and user satisfaction.

What are the key skills and qualifications needed to thrive as a network administrator help desk support, and why are they important?

To thrive as a Network Administrator Help Desk Support, you need a solid understanding of networking fundamentals, troubleshooting, and operating system administration, often backed by a degree in IT or related certifications such as CompTIA Network+ or Cisco CCNA. Proficiency with network monitoring tools, ticketing systems, and remote desktop software is typically required. Strong problem-solving abilities, communication skills, and patience help you effectively support users and resolve technical issues. These skills and qualities are crucial for maintaining system reliability, minimizing downtime, and ensuring a positive user experience.

What is the difference between Network Administrator Help Desk Support vs Network Technician?

AspectNetwork Administrator Help Desk SupportNetwork Technician
CertificationsCompTIA Network+, Cisco CCNA, Microsoft MTACompTIA Network+, Cisco CCNA, Microsoft MTA
Work EnvironmentHelp desk, support tickets, remote troubleshootingOn-site hardware setup, network installation, troubleshooting
Employer & Industry UsageIT support teams, managed service providers, corporate networksTelecom companies, network installation firms, enterprise IT

Both roles require similar certifications and often work in IT support environments. However, Network Administrator Help Desk Support primarily focuses on remote troubleshooting and user support, while Network Technicians are more involved in hardware setup and network infrastructure installation. Understanding these differences helps job seekers identify the right career path in network support roles.

What cities in Indiana are hiring for Network Administrator Help Desk Support jobs?

Cities in Indiana with the most Network Administrator Help Desk Support job openings:

Network Administrator Help Desk Support jobs near you

Network Administrator - Mobile Networking

Lafayette, IN • On-site

Subaru
Automobile Dealers • 1 - 5K employees
Learn more about Subaruexternal

Full-time

Re-posted 26 days ago

Subaru rating

6.8

Company rating: 6.8 out of 10

Based on 159 frontline employees who took The Breakroom Quiz

35th of 45 rated automakers

Job description

Network Administrator - Mobile Networking

Information Technology Department

Position Overview:

The Network Administrator enables the stable operation of SIA's computer networks and mobile-driven production systems. They must maintain and support production-critical network systems across the organization. The Network Administrator actively troubleshoots and resolves issues related to wireless systems, service providers, and general connectivity of mobile endpoints.

This role also provides end-to-end management of mobile device platforms, specifically android and apple-based production devices, ensuring reliable deployment of LOB (Line of Business) applications, security posture policies, and asset lifecycle management.

Outline of duties:

  1. Ensure high availability of network systems and mobile devices to maintain plant floor performance, escalating complex problems as needed.
  2. Assist in documenting network environments and supporting infrastructure upgrades in coordination with Network Engineer.
  3. Coordinate vendor support, escalate issues, and ensure timely resolution of service disruptions
  4. Administer and maintain Mobile Device Management (MDM) platforms, including policies, profiles, and compliance standards
  5. Manage deployment, provisioning, and configuration of mobile devices (Android, tablets, production phones, EP5G devices)
  6. Establish and maintain mobile applications, configurations, and secure access for production and enterprise environments
  7. Support VoIP communication platforms including 3CX system configuration, maintenance, and endpoints.
  8. Support regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures
  9. Drives Kaizen activity, applies statistical and other improvement tools
  10. All other duties as assigned

Minimum Qualifications:

  • Associate's degree in information technology or related field
  • 2-3 years of experience with mobile device management software (Intune, Knox, JAMF)
  • Excellent analytical and problem-solving skills.
  • CompTIA Net+, or equivalent
  • Self-motivated - high initiative
  • Ability to manage projects from start to finish
  • Ability to use data to drive activity, productivity, and cost
  • Familiar with VOIP platforms, including SIP protocols & DID management
  • Working knowledge of certificate-based security (SCEP, PKI, etc... for device compliance)
  • Working knowledge in Android & Apple application packages (.APK, .IPA)

 

Preferred Qualifications:

  • Bachelor's degree in computer science, Information Technology, or related field
  • CCNA, MCP, CompTIA Security+, or Apple Certified iOS Technician (ACiT)
  • 3CX Basic Certification
  • Microsoft 365 Certified: Endpoint Administrator Associate

Subaru of Indiana Automotive, Inc. is an equal opportunity employer committed to employing a diverse workforce.

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