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At OOFOS, our mission is to make people feel good through our proprietary OOfoam™ technology and innovative footbed design, company culture, and community initiatives. We prioritize empathy, inclusivity, and creativity, leaving a lasting sense of WOW! We are committed to providing exceptional experiences for both our customers and employees, fostering a trusted and inclusive environment. You’ll have the autonomy and flexibility to develop your career and contribute to our innovative products, that enable people to live life in ultimate comfort.

The Enterprise Applications Lead is a senior individual contributor responsible for the strategy, governance, optimization, and lifecycle management of the company’s enterprise application portfolio. This role bridges business strategy and technology execution, partnering with leaders across Finance, Product, Supply Chain, Planning, Customer Experience, Sales, Marketing, HR, and Operations to ensure technology enables scalable growth.

While NetSuite serves as the company’s core ERP platform, this role extends well beyond ERP administration. The Enterprise Applications Lead owns the business application ecosystem, drives continuous improvement, governs application investments, and delivers technology capabilities that improve efficiency, data quality, and employee experience.

This role serves as the strategic owner of OOFOS' enterprise business systems, ensuring technology investments align with business priorities, improve operational effectiveness, and provide a scalable foundation for future growth. The ideal candidate is equally comfortable partnering with executive leaders on long-term technology strategy as they are leading system enhancements, solving complex business challenges, and driving continuous improvement across the organization.

• Enterprise application strategy and roadmap
• Business relationship management
• NetSuite ERP ownership
• Business process optimization
• Vendor and partner management
• Application security and compliance
• Enterprise integrations
• Technology enablement for business growth
• Enterprise systems architecture and scalability
• Business application adoption and user experience
• Cross-functional technology transformation initiatives

Own the strategy, health, and roadmap for platforms including:

• NetSuite ERP
• Shopify in partnership with Digital
• PLM
• OMS, currently in Netsuite
• Product Information Management (PIM)
• B2B
• HRIS
• Asana/Monday.com
• Identity & Access Management (SSO), 3PL, EDI, and other enterprise integrations

Continuously evaluate the enterprise application landscape to identify opportunities for consolidation, modernization, automation, and improved user experience.

Business Partnership

• Serve as the primary technology partner to business leaders.
• Translate business strategy into scalable technology capabilities.
• Facilitate intake, prioritization, and delivery of application enhancements.
• Build trusted relationships across departments, proactively identifying technology opportunities that improve business performance, simplify operations, and support organizational growth.
• Act as a strategic advisor by challenging existing processes and recommending technology solutions that drive measurable business value.

Enterprise Applications

• Own the application roadmap and lifecycle.
• Evaluate new technologies and retire redundant solutions.
• Lead release planning, governance, testing, and change management.
• Develop long-term application roadmaps that balance business priorities, technical debt, risk management, and future scalability.
• Champion user adoption by ensuring enterprise applications remain intuitive, efficient, and aligned with evolving business needs.
• Serve as the internal NetSuite subject matter expert.
• Administer users, roles, permissions, accounting periods, sandbox refreshes, company configuration, custom fields, records, workflows, saved searches, dashboards, forms, CSV imports, reporting, and SuiteAnalytics.
• Coordinate SuiteScript enhancements with internal and external developers.
• Support NetSuite biannual releases and regression testing.
• Partner with Finance on ERP configuration and accounting processes.
• Continuously optimize NetSuite to improve operational efficiency, reporting capabilities, automation, and user experience across the enterprise.

Integrations

• Own integrations between NetSuite, Shopify, Celigo, EDI, 3PLs, payroll, banking, and future enterprise platforms.
• Monitor integration health and resolve data synchronization issues.
• Ensure enterprise integrations support reliable, secure, and scalable data flow across the organization while minimizing manual intervention.

Business Process Improvement

• Reduce manual work and spreadsheet dependence.
• Standardize workflows and automate repetitive processes.
• Drive operational excellence across enterprise functions.
• Lead cross-functional process improvement initiatives that simplify operations, improve data accuracy, reduce cycle times, and enhance employee productivity.
• Leverage automation and emerging technologies to eliminate inefficiencies and create scalable business processes.
• Manage software vendors, implementation partners, MSPs, and consultants.
• Oversee licensing, renewals, service levels, and technology roadmaps.
• Establish strong vendor partnerships while ensuring accountability, cost effectiveness, and alignment with OOFOS' long-term technology strategy.

Data & Governance

• Partner with Data & Analytics on master data, reporting, data quality, and AI readiness.
• Ensure documentation, security, audit readiness, and governance standards are maintained.
• Promote enterprise-wide data governance standards that improve reporting accuracy, business intelligence, compliance, and future AI capabilities.

Within the first 12 months you will:

• Establish an enterprise application roadmap.
• Improve business satisfaction with enterprise systems.
• Implement application governance and release management.
• Reduce manual work through automation.
• Improve NetSuite adoption, performance, and data quality.
• Deliver strategic application initiatives on time.
• Develop stronger cross-functional alignment between technology investments and business priorities.
• Increase enterprise application adoption and improve the overall employee technology experience.

• Bachelor's degree or equivalent experience.
• 5+ years’ experience supporting and optimizing enterprise business applications.
• 3+ years of hands‑on NetSuite administration and ERP ownership. NetSuite Administrator Certification preferred, or equivalent hands‑on experience administering and optimizing NetSuite ERP in a complex business environment.
• Experience developing enterprise application strategies and technology roadmaps that support organizational growth.
• Experience with Shopify, Celigo, APIs, EDI, and SaaS integrations.
• Strong understanding of Finance, Supply Chain, Order Management, and Product Development processes.
• Experience leading cross-functional technology initiatives and vendor relationships.
• Excellent communication, facilitation, and analytical skills.
• Demonstrated ability to influence cross-functional stakeholders and drive technology adoption without direct authority.
• Strong business acumen with the ability to translate operational challenges into scalable technology solutions.
• Experience leading enterprise-wide business process transformation initiatives is highly preferred.
• Passion for continuous improvement, automation, and delivering exceptional internal customer experiences.

• Cultural fit is crucial – Strong desire to make people feel good and live our brand ethos is a must.
• Think strategically while remaining hands‑on connecting technology decisions to business outcomes and long‑term growth.
• Build trusted partnerships across the business and lead through influence, collaboration, and strong cross‑functional relationships. Demonstrate curiosity, ownership, accountability, and a commitment to continuous improvement and innovation.
• Bring a positive, solutions‑oriented mindset while fostering a collaborative, customer‑first culture.
• Operate with an enterprise mindset, balancing immediate business needs with long‑term scalability and sustainable growth.
• Champion innovation, automation, and technology‑enabled business transformation that improves operational efficiency and the employee experience.
• Communicate effectively, listen actively, and build alignment across stakeholders at all levels of the organization.
• Thrive in a fast‑paced environment, effectively managing multiple priorities while delivering high‑quality results under tight deadlines.