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How much do netflix customer service representative jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for netflix customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Netflix Customer Service Representative?

A Netflix Customer Service Representative assists customers with account-related inquiries, billing issues, and troubleshooting streaming problems. They provide support via phone, chat, or email to ensure a seamless user experience. Strong communication and problem-solving skills are essential, as representatives help resolve technical issues and answer customer questions. The role requires familiarity with Netflix’s services and the ability to work efficiently in a fast-paced environment.

What does a Netflix Customer Service Representative do?

A typical day for a Netflix Customer Service Representative involves responding to customer inquiries via phone, chat, or email, troubleshooting streaming or account issues, and assisting with billing or subscription questions. You’ll often work within a supportive team environment, collaborating with supervisors or technical specialists when complex problems arise. The pace can vary, with certain hours experiencing a higher volume of customer requests. Representatives are encouraged to deliver friendly, solution-focused service, fostering positive interactions that reflect the Netflix brand. This role offers an engaging environment and opportunities to develop skills valuable for advancement within customer support or other areas of the company.

What are the key skills and qualifications needed to thrive as a Netflix Customer Service Representative?

To thrive as a Netflix Customer Service Representative, you need strong communication skills, problem-solving abilities, and basic computer literacy, often demonstrated through previous customer service experience. Familiarity with CRM systems, help desk software, and proficiency in navigating streaming platforms are commonly required. Patience, active listening, and a positive attitude are important soft skills that help provide excellent customer experiences. These skills and qualities enable representatives to efficiently resolve issues, ensure subscriber satisfaction, and uphold the company's reputation.

Does Netflix have customer service jobs?

Netflix offers customer service jobs, including roles such as Customer Service Representative, which involve assisting subscribers with account issues, technical support, and inquiries. These positions often require strong communication skills, familiarity with digital platforms, and may be remote or in-office depending on the role and location.
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Netflix Customer Service Representative jobs near you
Infographic showing various Netflix Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative (CSR)

Mr. Handyman

Miami, FL • On-site

$18 - $23/hr

Full-time

Medical, PTO

Re-posted 20 days ago

Job description

Customer Service Representative (CSR)
Join One of Miami's Highest-Rated Home Repair Companies!
Mr. Handyman is an award-winning home repair and maintenance company with a reputation for exceptional customer service, quality workmanship, and professionalism. We are looking for a highly organized, friendly, and detail-oriented Customer Service Representative (CSR) to become the voice of our company and help deliver an outstanding experience for every customer.
If you enjoy helping people, thrive in a fast-paced environment, and love staying organized while juggling multiple tasks, we'd love to meet you.
Position Summary
As a Customer Service Representative, you will be responsible for managing customer communications, scheduling appointments, supporting our field technicians, and ensuring every customer receives exceptional service from the first phone call through project completion.
This is a critical role within our office that requires excellent communication skills, attention to detail, and the ability to prioritize multiple tasks throughout the day.
Primary Responsibilities
Customer Service & Scheduling
  • Answer inbound customer calls professionally and courteously
  • Respond promptly to website leads and online service requests
  • Gather detailed information regarding customers' repair and maintenance needs
  • Ask pertinent questions to accurately determine the scope of work
  • Schedule estimates, inspections, and service appointments while optimizing technician routes and availability
  • Confirm appointments and communicate schedule changes when necessary

Customer Follow-Up
  • Conduct customer satisfaction calls following completed jobs
  • Follow up with prospective customers regarding outstanding estimates
  • Build long-term relationships with customers through excellent communication
  • Resolve customer concerns and escalate issues when appropriate

Administrative Support
  • Review completed work orders for accuracy
  • Verify scope of work completed with technicians
  • Prepare, clean up, and send customer invoices
  • Maintain accurate customer records within our CRM
  • Assist with daily office operations and administrative tasks

Project Coordination
  • Help source materials for upcoming jobs
  • Coordinate with vendors and suppliers
  • Request Certificates of Insurance (COIs) as needed
  • Send COIs to condominium associations and property management offices
  • Coordinate building access requirements for upcoming projects

Relationship Management
  • Build and maintain strong relationships with condominium management companies
  • Communicate effectively with property managers, building engineers, and HOA representatives
  • Support our commercial and residential clients with professionalism and urgency

Qualifications
  • Previous customer service experience required
  • Call center, dispatch, scheduling, or administrative experience preferred
  • Excellent verbal and written communication skills
  • Strong organizational and multitasking abilities
  • Comfortable working in a fast-paced office environment
  • Detail-oriented with excellent follow-through
  • Professional phone etiquette
  • Proficient with Microsoft Office and Google Workspace
  • Ability to quickly learn scheduling and CRM software (Service Titan experience is a plus but not required)
  • Bilingual (English/Spanish) preferred

Desired Traits
We're looking for someone who is:
  • Friendly and positive
  • Professional under pressure
  • Highly organized
  • Dependable and punctual
  • A team player
  • Solutions-oriented
  • Comfortable speaking with customers throughout the day
  • Able to prioritize multiple responsibilities without sacrificing quality

What We Offer
  • Competitive hourly pay based on experience ($18 - $23/hr)
  • Performance bonus opportunities
  • Paid holidays
  • Paid vacation
  • Company contribution toward employee health insurance
  • Professional development and ongoing training
  • Supportive team environment
  • Opportunity for advancement within a growing company
  • Stable, year-round employment

Schedule
  • Full-time
  • Monday through Friday
  • Occasional Saturdays as business needs require

Why Mr. Handyman?
Our mission is simple: Deliver an exceptional customer experience while helping homeowners and businesses care for their properties.
Every phone call, every appointment, and every interaction matters. As our Customer Service Representative, you'll play a key role in making sure our customers receive the professionalism and care that have earned us our outstanding reputation throughout Miami-Dade County.

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