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Netdocuments Jobs in Illinois (NOW HIRING)

Sidley Austin LLP

User Support Analyst

Chicago, IL · On-site

$73K - $94K/yr

Experience using and supporting Adobe Acrobat, NetDocuments Document Management Solutions, Zoom and Mac in an enterprise. As well as experience deploying operating systems with SCCM Other Skills and ...

Roetzel and Andress

IT Support Specialist

Chicago, IL · On-site

Provide first-level support for legal document management systems such as iManage Work, NetDocuments, or similar platforms, including during the firm's DMS transition. * Provide first-level support ...

Roetzel & Andress

IT Support Specialist

Chicago, IL · On-site

Provide first-level support for legal document management systems such as iManage Work, NetDocuments, or similar platforms, including during the firm's DMS transition. * Provide first-level support ...

Sidley

User Support Analyst

Chicago, IL · On-site

$73K - $94K/yr

Experience using and supporting Adobe Acrobat, NetDocuments Document Management Solutions, Zoom and Mac in an enterprise. As well as experience deploying operating systems with SCCM Other Skills and ...

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How much do netdocuments jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for netdocuments in Illinois is $21.28, according to ZipRecruiter salary data. Most workers in this role earn between $20.05 and $22.60 per hour, depending on experience, location, and employer.

What is a NetDocuments specialist?

NetDocuments specialists are professionals who manage, implement, and support the NetDocuments cloud-based document and email management platform, often used by legal and professional services firms. They help organizations with document organization, secure sharing, workflow automation, and user training. Their responsibilities may include system configuration, troubleshooting, user support, and integrating NetDocuments with other software solutions. These specialists often collaborate with IT teams and end-users to optimize document management processes. Expertise in information security, compliance, and legal technology is typically required for this role.

What are the key skills and qualifications needed to thrive as a NetDocuments specialist?

To thrive as a NetDocuments Specialist, you need a solid understanding of document management systems, information governance, and experience with legal or compliance workflows, often supported by relevant IT or business degrees. Familiarity with NetDocuments software, integration tools, and certifications such as NetDocuments Certified System Administrator are typically required. Strong problem-solving skills, attention to detail, and effective communication enhance your ability to support users and manage change. These skills ensure secure, efficient document management and seamless adoption of the platform within organizations.

What are the typical challenges faced by professionals working with NetDocuments, and how can they be addressed?

Professionals working with NetDocuments often encounter challenges related to system adoption, user training, and integration with other legal software. Navigating the change management process when implementing a new document management system can require patience and effective communication with end users. Additionally, ensuring data security and compliance with legal industry standards is a key responsibility. Addressing these challenges typically involves ongoing training, collaborating closely with IT teams, and staying current with platform updates and best practices to optimize workflow efficiencies.

What is the difference between Netdocuments vs Document Management Specialist?

AspectNetdocumentsDocument Management Specialist
CredentialsTypically requires legal or IT certifications, familiarity with document management systemsOften holds certifications in document control or records management, with experience in DMS
Work EnvironmentLegal firms, corporate legal departments, law firmsLegal, corporate, or government offices managing large volumes of documents
UsageCloud-based document management platform for legal and enterprise useSpecializes in organizing, controlling, and maintaining document workflows

Netdocuments is a cloud-based document management platform primarily used in legal and corporate environments, focusing on secure storage and collaboration. A Document Management Specialist is a professional responsible for organizing and maintaining documents within such systems. While Netdocuments is a software tool, the specialist is a role that may work with Netdocuments or similar platforms to ensure efficient document workflows.

What are popular job titles related to Netdocuments jobs in Illinois?

For Netdocuments jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Netdocuments jobs in Illinois look for?

The top searched job categories for Netdocuments jobs in Illinois are:

Netdocuments jobs near you
Infographic showing various Netdocuments job openings in Illinois as of September 2026, with employment types broken down into 97% Full Time, 1% Part Time, 1% Temporary, and 1% Contract. Highlights an 74% Physical, 8% Hybrid, and 18% Remote job distribution, with an average salary of $44,255 per year, or $21.3 per hour.

User Support Analyst

Chicago, IL • On-site

Sidley Austin LLP
Law Firms • 1 - 5K employees
Learn more about Sidley Austin LLPexternal

$73K - $94K/yr

Full-time

Posted 12 days ago

Job description

The User Support Analyst provides Level II technical support for a broad range of hardware, software, and technology-related issues. Leveraging strong technical knowledge and problem-solving skills, the Analyst troubleshoots and resolves user requests and incidents while delivering responsive, high-quality service. The role requires the ability to work independently and collaboratively to identify solutions, resolve technical issues, and support the effective use of the Firm's technology.
Duties and Responsibilities:
  • Assists users to resolve computer related problems such as inoperative hardware or software, including network connections. Resolve customer inquiries efficiently and effectively through the use of active listening and personalizing techniques with a constant focus on service excellence.
  • Hardware Support functions include, but are not limited to, end user support, desktop support, laptop support, visiting office setups, and mobile device support. Perform computer imaging and post image configurations, preventative maintenance, and basic printer troubleshooting working with the vendor on repairs.
  • Software support functions include, but are not limited to, troubleshooting of applications that are standard within Sidley's environment, installation and configuration of software, updates and preventative maintenance, and support of third party applications in coordination with vendors.
  • Manage the assets that are both deployed and in inventory, maintain accurate Asset records for each user and each piece of equipment. Coordinate and perform Hardware moves, changes and exchanges.
  • Provide break/fix support for telephones, including handsets, telephone cords and telephone base-units.
  • Assist with projects such hardware or software upgrades, office moves and special events.
  • Manage and process Hardware warranty claims and issues, and facilitate warranty repairs with third party vendors.
  • Document and maintain user request and incident records in IT Service Management System.
  • Perform other duties as required.

Education and/or Experience:
Required:
  • BA/BS degree or equivalent work experience
  • A minimum of 2 years of experience providing direct and exceptional user support in a high performance culture, including:
  • Experience supporting Windows-based computers, including Microsoft Windows 11
  • Experience supporting VoIP Telephony solutions
  • Experience with enterprise imaging solutions for Windows-based computers
  • Experience supporting Smartphones, e.g., iPhone, Android
  • Experience supporting Microsoft Office Applications and Remote Access technology, such as Citrix

Preferred:
  • Law Firm or Professional Services experience
  • A+, ITIL and Microsoft Office Application certifications
  • Experience using and supporting Adobe Acrobat, NetDocuments Document Management Solutions, Zoom and Mac in an enterprise. As well as experience deploying operating systems with SCCM

Other Skills and Abilities:
The following will also be required of the successful candidate:
  • Strong organizational skills
  • Strong attention to detail
  • Good judgment
  • Strong interpersonal communication skills
  • Strong analytical and problem-solving skills
  • Able to work harmoniously and effectively with others
  • Able to preserve confidentiality and exercise discretion
  • Able to work under pressure
  • Able to manage multiple projects with competing deadlines and priorities

#LI-TM1
The target salary range for this role is:
$73,800 - $94,200 if located in Illinois.
Salaries vary by location and are based on numerous factors, including, but not limited to, the relevant market, skills, experience, and education of the selected candidate. Our compensation package also includes bonus eligibility and a comprehensive benefits program. Benefits information can be found at Sidley.com/Benefits.
To perform this job successfully, an individual must be able to perform the Duties and Responsibilities above satisfactorily and meet the requirements. The requirements listed above are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation, please email sidleytalentacquisition@sidley.com (current employees should contact Human Resources).
Sidley Austin LLP is an Equal Opportunity Employer.

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